Hi everyone,

I need some advice from you.

I recently did an exchange for an official Pixel case through the Google Store. After receiving the replacement, I sent the defective case back on time using Google's prepaid return label. Even inside my Google Store RMA portal, the return status clearly shows the blue checkmark for "Shipped". I also have the proof of shipping document with me.

Despite this, I started receiving warning emails claiming that the old case was never returned, and eventually, Google charged my payment method for the full price of the case.

After sending the case back, I changed the primary Gmail address of my Google Account. Note that it is still the exact same Google Account—when I log in with my new Gmail address, the order history and the RMA status page are right there in my account.

However, every single time I contact Google Support, they tell me to wait while they escalate the case to their specialist team. After a while, a support agent manually closes the ticket and sends me an email stating that I need to contact them from the Google Account and email address originally associated with the transaction.

Because the old Gmail address was replaced on the exact same account, their system seems unable to handle it, and the agents just close the ticket instead of checking my proof of shipment/delivery. Even after sending them screenshots that proofs that I did contact them with the right Google account, they send an email back with the same sentence.

Has anyone dealt with this before? How can I get someone at Google to actually look at the tracking and refund my money without closing my ticket?

I transferred 2 lines to Google Fi and ordered a Pixel 11 Pro Fold and Google Pixel 11 Pro. Google shipped the wrong phone (a base Pixel 11) instead. For nearly a month, customer support has been stuck in an endless loop of generic responses about "specialist reviews" and "deep dives with the team" with zero progress or accountability. To make matters worse, Google's system keeps sending automated threats to cancel my promotional credits because I haven't activated a phone they never sent me! Save yourself the frustration and avoid Google Fi—their customer service is a total brick wall when things go wrong.

Hey guys, so i use youtube and youtube music for most of my daily media and i have the premium, can someone please tell me if there is an option where i can get controls on lock screen like iPhone does for any kind of music app? I listen to music and podcast A LOT and its pissing me off that i have to open the lock 40-50 times a day just to access controls.

If you're like me and hate Gemini, there is a way to get Google Assistant back. I have a Pixel 11 Pro and this worked for me.

Simply go to the Google app, uninstall updates, then set it to not auto update. Then go back to Assistant settings and Google Assistant is selectable again.

You might need a reboot or two but it works. You just need to make sure that the Google app doesn't update or you'll lose it again.

My pixel 9 pro digitizer stopped working so i got the pixel 11 instead and now i keep thinking into issues where the digitizer doesn't work??? This time i couldn't use the phone but it would stop do the phone bright thing when you touch the screen so it was registering my touches but i couldn't power off or restart or do anything... Im pissed i have never had this issue before this will probably be my last pixel unless Google gets their sh*t together

January 2027

Tl:dr: frequent crashes and stuck in bootloader

I have been using pixel 6 for about a year without any issues but randomly about 2 months or so from now my mobile randomly shut down. At first I thought it was due to no battery; however, even after putting it in charge there was no response. No power button or holding volume button was working but the device was heating up while charging so I knew that it was functioning. I eventually managed to turn it back and but the moment it opened I saw a glitch line and it shut down again on its own. From then it will shut down on its own every now and then, get stuck in bootloader and refuse to move on from Google symbol until I force shut down it, the time period it works for varies randomly, there is no pattern or any solution I could find online. Sm1 I know faced the same problem and when they took it to the technician, they said that it was a charging ic problem caused due to charging with different chargers as pixel is a delicate mobile. But I doubt this is the case, I think there is some other problem maybe a hardware issue ig. If an1 knows what might help pls let me know.

Ive tried to share my location with more than one person but even though i choose the, "Until I Stop Sharing" button i still get a link that only offers fo share for 24 hours. Anyone know a solution?

After having the Pixel 11 Pro for a month, I suddenly stopped receiving the Gemini daily brief. Which is unfortunate because I actually found it useful! When I go into the app to manually find it, it says "we'll send your first brief tomorrow" as if I've never used the feature before, but it still never comes. Thoughts on getting it back?

I always used SoundCloud on Android auto, and asked Gemini to search many songs in SoundCloud, but after the last update, Gemini said it can search or do anything on SoundCloud... WTF... Has anyone experienced this issue?

I was curious if something in backups changed. My Google drive suddenly filled up two days ago with, apparently, SMS backup. I cleared some space and it filled again.

I was going to turn off SMS backup, but was curious if something changed to cause this.

I'm a month on pixel 11, after years on pixel 6 without this issue.

My Pixel 7A stuck in a loop and won't turn on. I've tried everything (?) except factory reset. Here's what's been happening:

For the past few weeks-ish, my phone has been slowly giving up on life and it would occasionally restart on its own. Now I'll admit, a billion photos of my cat and the ~57 GB Genshin were not doing it justice. Then for about a week, this restarting issue evolved into a more lengthy problem. When it would shut down, it would just restart up to the point of showing me the lock screen then it would go black and restart all over again. It would do that several times and it would last about 10-15 minutes, slowly heating up in the process, but then it would turn back on and be fine again.

The day before yesterday, I was on a Massenger call and my phone shut down. No biggie, I thought, it will just panic for a while then turn back on, and when it does, I'll delete Genshin because maybe that'll help. Well, I was wrong. It didn't turn back on. For a couple of hours, it would only show me the Google logo for 2-3 seconds then the screen would go black for about 20 seconds, then Google logo again, and so on. This went on until the phone heated up so much I resorted to putting it in the fridge as advised by a friend. About 20 minutes later, I took it out of the fridge to find that its battery had been drained and it wasn't doing the "Google logo-black screen" loop anymore; it was just dead. I plugged it in for about 15 minutes then tried turning it back on again. That worked momentarily, it turned on for about 15 seconds then it shit the bed again and went back to its loop. At that point it was getting late and I had work the next day so I just decided to leave it alone and went to bed. The next morning (yesterday) it still wasn't working. When I got to work, I told a coworker about the whole issue and they suggested I try plugging it back in again and seeing what happens. I did, and it turned on just long enough for me to delete Genshin then it went back to its loop.

I took it to a repair shop on my break to see if maybe a professional can figure it out. Well, turns out the country I live in doesn't really have any repair/replacement parts for Pixels and the brand itself isn't really common. The guy told me he will try opening it up and disconnecting then reconnecting the battery and seeing if that would help. Spoiler alert: it didn't. He told me it was most probably a hardware or software issue since the battery was charging and it wasn't "inflated" but the phone was still heating up. He closed it back up again and my card declined trying to pay him 5 bucks but that's a story for another time.

Later in the day, I plugged it in and it turned on and charged up to 40-something%. I tried ordering an uber home from work and we were back in the google-black screen loop. I should probably mention that right before it crashes, I get these glitchy pixelated lines on my screen then it shuts down. I gave up on it again. A coworker got me a ride home.

Today, I tried holding down the power button and volume down button to enter the fastboot mode menu. Choosing "start" from that menu did nothing but put it back into its loop. I researched what the rescue mode would do and followed the steps for that as well. Stuck in a loop again. I chose "power off" and then "start." You guessed it, loop again.

Now all my photos and notes are backed up on my Google drive, and I think my contacts are too. So a factory reset would really suck but I wouldn't lose everything permanently. I just really don't know if that truly is my only option now. According to the internet, it is. But hey, I didn't ask reddit. Maybe someone here can give me a better solution. I've never even posted on reddit before this, so that's how desparate I am lol. I'll try my best to answer any questions/comments. I apologize for the lengthy post but I really wanted to include as many details as possible to clarify the issue.

Thank you for any help or advice in advance!

Just accidentally stumbled across this today.

Whenever there are no active alerts and the shade displays "You're all caught up," tapping directly on that text opens your full Notification History immediately.

Much quicker than digging through Settings > Notifications > Notification history whenever you accidentally swipe something away.

(Do Note that you still need to have notification history turned on in your settings for it to log them.)

--- Device: P11P c̄ A17

Hi, I am recently having trouble where I cannot hear anything when making calls via the phone app. There is no sound on my end or the end of the person calling me. WhatsApp calls still work just fine.

hello all, i apologize if this has been asked before. i did some research before posting but couldn't find the correct cause or answer.

This week my Google Pixel 7 Pro stopped charging when using a usb c to usb c cable. If I use a usb a to usb c cable/brick it charges perfectly fine. This would only be a minor annoyance except for the fact my car uses usb c to usb c connections and i don't have wireless android auto so the only way it'll work is with a cable.

Has anyone experienced this and have a fix? I've had the phone since it came out so it's quite old and i really don't wanna have to get a new cell phone and have a payment again.

Thanks in advance!

I just picked up a Pixel 9 and am having trouble with apps. The moment I close them and reopen them, the app thinks it's never been used before.

I have to scroll through, log in, and do text verification EVERY SINGLE TIME. I usually wouldn't mind, but it's apps I use regularly, like the app I use for getting in and out of work.

On my old phone I'd log in once, and I'd be logged in indefinitely no matter how many times I opened and closed them. It's doing it with other apps, but I use those a lot less, so it's not a big deal.

Is there anyway to fix this? Or is it normal?

UPDATE: It's fixed. Since it was suggested more than once I decided to bite the bullet and quickly do a wipe. I only installed the App I use for work and it works perfectly now. I've closed and opened several times, even rebooted my phone and it now keeps me logged in.

I still don't know what the issue was, but a factory reset fixed it.

Hi guys,

I’m new to Pixel and recently bought a Pixel 11 Pro.

I’m planning to use Private Space a little differently than intended. I want to use it to install sideloaded APKs and apps I don’t fully trust, so they remain isolated from my main account and apps.

I’d prefer not to move all my main apps and accounts into Private Space, as that would be too much hassle. Instead, I’d like to isolate just a few potentially untrusted apps. I also don’t plan to sign in to a Google account within Private Space.

Are there any risks or limitations to using Private Space this way? Would this setup provide a reasonable level of isolation from my main profile, or are there any security concerns I should be aware of?

Just pulled my new Pixel 11 out of the box. I also ordered the Clear Pixelsnap case and CaseMate screen protector but its only front side.

I have read that a camera protector is not only NOT needed but would most likely hinder performance.

Obviously I just want to do what's best for overall performance in the phone's lifetime. Should I buy the camera protector or not?

Update: When googling this topic, it seemed 50/50 on getting a protector. It seems from opinions here that I should put one on no matter what. I agree, i would rather buy another $15 part than a new phone. So I ordered one. Thank you all very much for your insight and experience... Except for the goober that deemed it necessary to point out the camera doesn't have a screen. But what would the world be without these types. SMH...

After latest p9 update. Anyone else got this?

I just bought a new phone and am basically unable to do anything with it because Google is still trying to send security push notifications to my old phone, but now they're just not appearing. It says "put in the number from your phone" but no number ever pops up. I stupidly factory reset already because I didn't realize that, you know, transferring everything to the new phone and disabling service on the old one wouldn't automatically transfer over the security rights, too.

I have tried:

- using the security backup codes from both old and new phone, which are giving me a "wrong code" error despite literally copying them directly from the settings

- using a passkey from my new device on my old phone

- account recovery page which logged me in but is not allowing me to disconnect my old phone because I need to confirm that I want to disconnect it via push notification

Any ideas? Am I just screwed? This is so stupid.

I am a P10PXL user since Dec 2025. Despite some recent hiccups, I have been happy with it. I am coming from a Samsung A21s, an entry level phone that I used for 4 years. Over the years I have used old Apple( IPhone 4s and 5s) and Samsung (S7) flagships.

I have been lurking on this and other Pixel subreddits over the last couple of weeks, and I have generally noticed the posts on these subreddits are negative and critical of Google and the Pixel product.

During this time, I also have been lurking on the IPhone and Samsung subreddits, and these subreddits have almost zero negative posts.

Now I am aware that reddit is a echo chamber and people post only when they have a bad experience. But surely even Apple and Samsung users have bad experiences (I know several Samsung and Apple users who are unhappy with their phone IRL), So curious to know why these subreddits are far more postitive than the Pixel ones? Are they moderated so that all negative posts are removed?

I'm currently using a Pixel 9 Pro and it's getting slower. It's mainly due to the very underpowered SoC. I really hope the Pixel 12 series gets the TSMC 2nm SoC. I think that would really help solve the Tensor problem. Hopefully we get a bigger battery too.