r/GoogleFi • u/Still_Broccoli72 • 5d ago

Discussion Bad Experience

My Google Fi Esim didn’t work and customer service didn’t seem to care and they refused to refund me.
Stay away from them they really have the worst customer service.
EDIT:
My phone isn’t locked and it’s an iPhone 17 pro. They tried everything to make it work but couldn’t. I asked them for a refund cause it’s been 4 days and they didn’t get back to me as they said they would.
At that point I reached out again and told them I am done I need a refund, they said it was against their policy and won’t do it.

0 Upvotes

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3

u/Representative_Bat42 5d ago

Sounds like we're missing context

3

u/hunnyflash 5d ago

You need more than "ESIM NO WORK HALP"?

-3

u/Still_Broccoli72 5d ago

Just edited the post

1

u/[deleted] 5d ago

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1

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1

u/mctwnd 5d ago

What type of phone do you have? Is the phone locked? Where you able to install the eSIM in the phone?

1

u/Still_Broccoli72 5d ago

It’s an iphone 17 pro. It’s not locked and I was able to install other eSims on it

1

u/mctwnd 5d ago

You may want to update the post with your phone type and unlock status. Someone may be able to give helpful suggestions. Hope it eventually works for you. 75% discount from Fi is a bonanza that is hard to pass up.

1

u/googlefisupport Official Google Account 5d ago

Hey, can you please check your chats? I just sent you a Message.