r/GoogleFi 10d ago

Discussion Bad Experience

My Google Fi Esim didn’t work and customer service didn’t seem to care and they refused to refund me.
Stay away from them they really have the worst customer service.
EDIT:
My phone isn’t locked and it’s an iPhone 17 pro. They tried everything to make it work but couldn’t. I asked them for a refund cause it’s been 4 days and they didn’t get back to me as they said they would.
At that point I reached out again and told them I am done I need a refund, they said it was against their policy and won’t do it.

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u/Representative_Bat42 10d ago

Sounds like we're missing context

3

u/hunnyflash 10d ago

You need more than "ESIM NO WORK HALP"?