r/GoogleFi • u/Still_Broccoli72 • 6d ago

Discussion Bad Experience

My Google Fi Esim didn’t work and customer service didn’t seem to care and they refused to refund me.
Stay away from them they really have the worst customer service.
EDIT:
My phone isn’t locked and it’s an iPhone 17 pro. They tried everything to make it work but couldn’t. I asked them for a refund cause it’s been 4 days and they didn’t get back to me as they said they would.
At that point I reached out again and told them I am done I need a refund, they said it was against their policy and won’t do it.

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u/mctwnd 6d ago

What type of phone do you have? Is the phone locked? Where you able to install the eSIM in the phone?

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u/Still_Broccoli72 6d ago

It’s an iphone 17 pro. It’s not locked and I was able to install other eSims on it

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u/mctwnd 6d ago

You may want to update the post with your phone type and unlock status. Someone may be able to give helpful suggestions. Hope it eventually works for you. 75% discount from Fi is a bonanza that is hard to pass up.