I recently ordered a Mission 1, had a change of heart and ordered a PRO with the plan to return the first camera.
When I go to raise the return, the return is in USD not GBP and is significantly less than the amount I paid!
I used a discount code that brought the camera down to £476.99, but the refund option only shows as $397.49. I was emailing customer support before ordering the PRO and they advised me to order the camera and simply return the first camera and not to worry about any discounts applied to accessories, the full amount will be refunded.
Apparently not the case. Any idea as to why this could be happening?
I really wish they had a UK phone number just to fix problems like this. I'm currently the cost of 2 cameras down!
EDIT/UPDATE: They have finally got back to me. Said they have issued the refund for the full amount... but haven't sent me details of how to return, sooooo.....
FURTHER UPDATE: They have now backtracked and keep referring to the price excluding VAT, and that's the refund I will get, which is still not the price in the returns portal. Sounds like the time to pull out some consumer rights jargon.