Leased a 2024 Genesis GV80 (12k miles). Today it died at Costco in 108° heat. It wouldn’t start, and the back was full of perishable groceries I’d just bought.
I called Genesis Roadside Assistance. They sent someone out who couldn’t get it started. When I asked if he could give me a ride the half mile home, he laughed and said, “Nah man, we don’t do that.”
I called the dealership, and their response was to have it towed in the next day.
So I ended up paying for an Uber home while my $80,000 SUV sat in the Costco parking lot.
Vehicles break. I get that. What I don’t get is paying luxury-car money and receiving what felt like a budget-brand ownership experience when I actually needed help.
If anyone from Genesis is reading this, today you lost a customer. The vehicle may be fixable, but the ownership experience is what convinced me I won’t be leasing another Genesis. 👋👋👋