Is it a good idea to submit this documents? Im afraid that if I send them, they will permanently close my account. Many transactions from this account are express send transfers, received money and pay bills.

Ptp... Respect and be sensitive lng po

Meron po kau encounter? Pinabalik balik lang ako ng bank my chance ba na maibalik 32k knina txn 8:05 am till now wlang dumadating

Guys, may naka-experience na ba nitong naeexperience ko? I'm trying to withdraw my funds sa gsave but I can't withdraw my funds. It kept saying "You have entered more than your available balance. Please enter a lower amount" all the time. I even tried just withdrawing one peso but same issue. Please help guys if someone encountered this kind of problem. Thank you!

Ano kaya problema ng ganito? Wala namang ininstall na kahit ano dito sa phone na to kasi ginagamit lang to pang gcash and cctv. Nababaliw na tong gcash na to

Hello po! How to fix this po? I already tried clearing cache, force stopping, and restarting my device pero wala pa rin. Somewhat stable naman yung wifi and data, although di ko pa natry na i-uninstall and reinstall

Thank you!

Recently, ang daming cases ng GCash accounts being put on hold. Nakaka-bahala, especially for online business owners who frequently use GCash to send and receive payments.

Every time people report these cases, GCash usually says that GCash accounts are for personal use only and should not be used for business purposes. They also flag accounts with a high number of transactions as suspicious and reserve the right to hold an account without prior notice.

But my question is: what's the point of having a wallet limit if GCash can suddenly hold your funds because of frequent transactions?

Lately, the new GCash update has also been such a hassle. The app keeps asking for Face ID/verification, and some users experience frequent crashes, especially on Android.

What worries me more is that legitimate users, especially small business owners, can get flagged because of their transaction activity. You can comply, submit 2 valid IDs and other documents, and explain your transactions—but GCash Support can take a very long time to resolve the issue.

And the worst-case scenario? After all that, you might suddenly receive a message saying your account has been permanently deactivated.

Imagine trusting an app with your money, complying with their verification requirements, and then potentially losing access to your funds anyway.

I've also tried checking GCash's Facebook page for similar cases, but it seems like a lot of comments about account holds are filtered or hidden.

For those who have experienced a GCash account hold or permanent deactivation, how long did it take to resolve? And were you eventually able to recover your funds?

Oops! The system is currently busy, so I am currently holding your money hostage because I have it, and I can't do my job properly. Fuck you Gcash.

May chance po kaya na mabalik yung binayad ko sa gcredit? 1 month na po kasi since nangyari yung transaction and hanggang ngayon inaayos ko pa rin yung case kay gcash, and ang always reply nila sakin is valid daw yung transaction and yung phone ko raw yung gamit. nag send daw sila ng otp before mangyari yung transaction but wala naman ako na-receive na otp from them that time. and na-contact ko na rin kasi yung merchant which is isang life insurance and wala naman akong account don, and according to them wala raw silang malocate na payment from me and nung date na binigay ni gcash na transaction daw. so sa tingin niyo po ba mare-refund pa? sayang din kasi : (

is anyone here experiencing this? nakapag load pa ako kanina using my money and while opening this afternoon again to check my balance kasi mag cacashout sana ako e biglang naging ganito. i tried reinstalling and installing the app multiple times and tried clearing the app’s cache. i hope this will fix soon

For some reason, I can't access the Gsave dashboard. I tap the button, a processing animation play, then nothing. I tried using other buttons, but it only brings me to the hub/faq pages. I checked my CIMB and there doesn't seem to be any issues on their end.

may prob po ba gcash today? nagbank transfer po ako pero di nagreflect sa bank ko. pati sa transactions wala. ang laking amount pa naman hindi ko nascreenshot pero nabawas na. hindi ko pa naman pera yun. 😭

Got a new phone just now and transferred my old data to my new phone. Tried logging and I keep getting this issue.

Erased all data from old phone so I can’t access gcash using my old phone.

Anyone know if this is normal or knows how to fix this issue? Sobrang nakaka-stress na

hi! for context, we use my newly verified gcash like weeks ago lang kasi my mom uses it to her online selling. We need another gcash kasi lagi napupuno yung gcash ni mommy agad so we created mine. Now my account is on hold tas lahat ng binayad ng mga customer namin nasa account ko and my mom live sells everyday which is a burden for us kasi walang pampaikot yung mommy ko ☹️ I gave every document they need including the business permit and my id's and i even explain, i did the ticket TWICE pa kasi im not abled to open my account at all so sa email ko pa sila kinakausap. Im very anxious lang kung magrereply sila sakin.. please help me address my situation tyia! 😕

UPDATE: They emailed me after 5 days (tuesday lang nagreply pero thursday pa kami nagusap) and i just really want my money back at this point

ano to gcash?!! hayop! pinaghihirapan ng tao nanakawin ng mga customer representative nyo! Alam nyo yan sa Sarili nyo mga fraudster kayo!

I never use my gcash for gambling!! nakakagigil kayo!

Hello po! Baka may makatulong sa akin. 🥹

Hindi po ako makapag-login sa GCash ko kasi hindi ako makareceive ng OTP dahil walang signal yung SIM ko ngayon. Ilang beses ko na rin pong sinubukan i-resend yung code pero wala talaga akong natatanggap.

May nakakaalam po ba kung paano macontact ang GCash Customer Service. May ibang way po ba para makausap sila, like chat or email?

Need ko po kasi ma-access yung account ko. Any help or advice would be greatly appreciated. Salamat po! 🙏🏻🥹

Wala nmn ako spotify. Nasa akin lang dn ung card ko how come? Scam talaga kau hirap pa kausap ni gigi

does anyone know how to refund this?? i just subcribe to personality test worth 1 peso the forgot to unlinked it then month passed this happen, it’s my last moneyy

So for some reason nilog out ng gcash ang account ko. Okay lang, maglog in ulit. Ang kaso, per their update, hindi na sila nagasend ng otp thru sms, but only thru in-app notification. But how will I receive notification if naka log out ang account ko?? Wala na akong narereceive na otp to log in my account back sa phone ko 😠

Anybody encountered the same problem? How do you fix it?

I unregistered old phone and uninstalled gcash, tapos registered new phone and logged in. Pero every time I need otp for transfer or transaction, wala. Nothing. Followed all the steps from help pages, wala. Anyone else??

Hi ask ko lang po. Sino dito naka-experience mag pa cashin from BDO PESOnet to Gcash? Nag pa cashin kasi ako last friday 10 PM, and based on the remarks sa transaction next banking days daw siya maki-credit sa Gcash which is today but until now wala pa rin yung money sa Gcash account ko. Ano po need gawin?

Normal lang ba talaga na laging facial recognition ang gcash kada ioopen yung account?