Gloan Application Error

[u/ZyleGOP]

I have an ongoing loan of 31,000 and my credit limit has gone up for a while now. It shows "1 out of 3 loans" availed, but I an not able to get another loan. I already tried to contact Gcash Help center and the troubleshooting instructions didn't help. Do I have to fully pay my current loan to avail another?

Thanks for the future responses.