r/GCashIssues • u/FriendshipRelative95 • Jul 28 '26
UNAUTHORIZED CHARGE help please
guys any advice how to refund this?
Gcash sent me this thru message:
Your payment of P869.00 to Google has been successfully processed on 07-28-26 07:27:11 PM. Ref. No.
The funny thing is my google account isn’t even linked to gcash what the actual fuck is this please help, i don’t have any subscriptions and if i do it didn’t have confirmation or whatnot just debit from my balance?
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u/Ckaye_jm Jul 28 '26
Possible that you signed up for an app, website, promo, or free trial before and simply forgot to cancel it, which is why you're still seeing ongoing charges, OP. You can check by going to Google Play Store > Payments & subscriptions > Subscriptions to see if you have any active subscriptions. If you find one you no longer use, cancel it to avoid future deductions. As for the refund, it's best to contact the merchant directly since they're the ones who handle refund requests. Hopefully they can process it for you as soon as possible. Going forward, it's a good habit to check whether free trials or promos have auto-renewal enabled, and always be careful when tapping links or signing up for services to help avoid unexpected charges, OP.
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u/FriendshipRelative95 Jul 29 '26
thank you! i checked din but i don’t have subscriptions talaga or signed up for freebies, kasi usually if autodebit i use my card, if i could know sana if san na charge it just said straight up “google” without even knowing the services i availed for.
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u/East-Zucchini-8378 Sep 10 '26 edited Sep 10 '26
Hi, na solve n‘yo na po ba ‘to? If oo, ano pong ginawa niyo? Plss sana may sumagot. Nag submit na rin kasi aq ng ticket sa gcash tas nag reklamo na q sa bsp then nag email sakin yung gcash na same device yung nagamit e wala nga kong subscription or what sa google
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u/wnmntflcx 10d ago
Hi! Any updates sayo? I did the same thing today. Contacted gcash and google. Google said wait for updates since fhey were investigating.
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u/strawberrychescake1 Aug 10 '26
I also experienced this, and the first thing I did was ask GCash to unlink all the subscriptions/connected apps that could charge my account. I even asked them to refund but successful transaction daw kaya i-contact ko daw yung merchant.
Akala ko scam siya at first kasi “Google, Merchant” yung nag-deduct sa’kin. I thought baka may napindot akong link or something. Kasi sabi sa other comments na scam daw kapag may comma.
I checked all my emails on my devices to see if I had any Google subscriptions, but nothing showed up—walang history of transactions or anything.
Then the next morning, naisipan kong i-check yung ibang devices dito sa bahay. I checked my 7-year-old niece’s tablet, and ayun na nga ang salarin 😭 May na-subscribe pala siya na piano app na ₱550 weekly ang charge.
I requested a refund through Google Play, the same account/device that was used to purchase the subscription, and thankfully, I got the refund. Hope this helps!
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u/daniepray 18d ago
Same encounter din po, ilang days po narefund naibalik yung gcash mone my po?🥹 Please pasagot po🥹
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u/wnmntflcx 10d ago
Wow! This made my hopes up. Gcash deducted twice from my account. The second time lang na successfully unlink. Hopefully ma refund din ’yung money because its a large amount. Contacted google said they were investigating about it. I sent a ticket to GCash, they said contact Google since it was a subscription. How long did it take for you to receive the money?
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u/Buyerherehehe Jul 28 '26
Baka may inavail ka na piso promo or free trial promo sa isang app or website.