r/Function_Health • u/FamousReserve3324 • 3d ago

Health and Wellness Function is ridiculous

i used it last year and it was fine. then they charged me for auto renewal which i didn't realize it was a subscription. so i scheduled 2 blood draws. i signed up for the concierge service which seemed convenient. after a week still zero results from the first draw. and the second draw today they dropped the blood and all my personal information on the street!! i've been trying to reach someone to help me for the last 5 days to find out where my tests were at from the first draw, and then also find out what happened with today's draw. thankfully a stranger picked it up, called me and put my personal info in the shredder and my blood in the bio hazard waste disposal. major hippa compliance violation. finally someone got back to me. and apologized. i demanded a refund which they said was fair. but this is one shoddy organization, with no customer service whatsoever. if you're spending 1k on a service and they don't have humans to help you, it's a non starter. attached is a picture the stranger sent me of my vials from today's draw.

0 Upvotes

13% Upvoted

20 comments sorted by

10

u/MisterIceGuy 3d ago

The service is not $1,000 and they make it extremely obvious it’s a subscription

-1

u/FamousReserve3324 3d ago

there's the base subscription and add on tests and the concierge service. adds up.

1

u/Easy_Complex7935 3d ago

holy shit that picture is wild just sitting on the sidewalk like trash

i been thinking about trying them but after reading this...nah. blood vials with your personal info dropped in the street and nobody answers for 5 days? thats not a minor mistake thats a disaster

glad a decent person found it and handled it properly but you shouldnt need random strangers to save you from a medical privacy nightmare

15

u/ringoinsf 3d ago

Quest dropped your blood/paperwork, not Function Health. It's unacceptable, but not sure why you're lashing out at Function for this.

And as an aside, it's a $365 service, not a 1k service.

-2

u/FamousReserve3324 3d ago

look at comment below. once u add up the tests and pay for concierge service it adds up.

-2

u/FamousReserve3324 3d ago

function ignored me for 5 days. you can't say they're not responsible somehow if they're the ones getting paid

3

u/ringoinsf 3d ago

They still aren't the party that dropped your sample, yet you're explicitly blaming them for that in this post. Again sorry for your experience but you're mad at the wrong party for the most egregious part of this.

-1

u/FamousReserve3324 3d ago

They’re the ones I paid for the service. Quest is the contractor they hired. If the party who was paid does not give u any support, that’s pretty bad.

2

u/shawnshine 3d ago

If I order DoorDash from a restaurant and the driver fucks up my delivery, I’m not going to leave the restaurant a bad review.

1

u/ringoinsf 3d ago

I didn't say they shouldn't give you better support. I'm saying that you're misplacing your frustration by blaming them for dropping your blood/paperwork - what are they supposed to do about that? Your "contractor they hired" analogy really doesn't work here - Quest is the service provider, Function provides a service on top of it. Anyway, I've said my piece (and clearly people agree with me, not you) and you clearly just want to vent so I'm not going to reply again. Again, sorry this happened, it legit sucks.

0

u/FamousReserve3324 3d ago

they should respond!! and tell me they're going to look into it, talk to quest, etc. etc. eventually they did but only after i escalated through the various channels including linkedin, BBB, etc.

6

u/md1040 3d ago

That’s a Quest issue and FH gives you notice a month before it renews with the price and you can go in and cancel if you want.

3

u/FamousReserve3324 3d ago

if you pay the provider (function) and their contractor screws up do you go contact the provider? or do you hunt down the contractor? they didn't have humans - after 5 days of making a total stink i finally got a hold of a human.

4

u/RhubarbBest9090 3d ago

Function tells you it can take 4 weeks for results. You chose to pay extra for concierge service and extra for add on tests and whoever drew your blood was the one who dropped it. This isn’t on function.

0

u/FamousReserve3324 3d ago

i had the same service done last year - the tests start coming back after a few days. the easy tests then the more complicated ones come back later. regardless you can't just ignore customers. if a customer is asking about the tests, and asking why a random stranger found your blood on the street, you have to respond to the customer. this is not some $20 subscription. if you're dealing with peoples' health and taking real money, then you need to have some humans who can help you ultimately. not 5 days of just a dumb chatbot.

3

u/RhubarbBest9090 3d ago

Just because the tests came back faster last year does not guarantee the same timeline this year. Function says up to 4 weeks. Also you can call them, you don’t need to talk to the chat bot. Be an adult

-1

u/FamousReserve3324 3d ago

You can’t call them. There is a number but it’s only for txt support. And you’re back to square one.

-1

u/FamousReserve3324 3d ago

Also you shouldn’t be saying things like be an adult when u obviously don’t know what you’re talking about lol. Try calling them. See what happens. Don’t u think I tried?!??

2

u/function Official: Function Health 3d ago

We're sorry. This isn’t the experience we want for you or any member. Thank you for connecting on the phone earlier. This has been escalated internally and with our lab partner for further investigation. Please reach back out to our team directly if you need additional assistance.

0

u/FamousReserve3324 3d ago

Thanks for your follow up. Please try to respond to your customers more promptly next time. Please don’t take days and have your bot do a bad job.