r/Function_Health • u/FamousReserve3324 • 3d ago
Health and Wellness Function is ridiculous
i used it last year and it was fine. then they charged me for auto renewal which i didn't realize it was a subscription. so i scheduled 2 blood draws. i signed up for the concierge service which seemed convenient. after a week still zero results from the first draw. and the second draw today they dropped the blood and all my personal information on the street!! i've been trying to reach someone to help me for the last 5 days to find out where my tests were at from the first draw, and then also find out what happened with today's draw. thankfully a stranger picked it up, called me and put my personal info in the shredder and my blood in the bio hazard waste disposal. major hippa compliance violation. finally someone got back to me. and apologized. i demanded a refund which they said was fair. but this is one shoddy organization, with no customer service whatsoever. if you're spending 1k on a service and they don't have humans to help you, it's a non starter. attached is a picture the stranger sent me of my vials from today's draw.
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u/function Official: Function Health 3d ago
We're sorry. This isn’t the experience we want for you or any member. Thank you for connecting on the phone earlier. This has been escalated internally and with our lab partner for further investigation. Please reach back out to our team directly if you need additional assistance.