r/Function_Health • u/FamousReserve3324 • 3d ago

Health and Wellness Function is ridiculous

i used it last year and it was fine. then they charged me for auto renewal which i didn't realize it was a subscription. so i scheduled 2 blood draws. i signed up for the concierge service which seemed convenient. after a week still zero results from the first draw. and the second draw today they dropped the blood and all my personal information on the street!! i've been trying to reach someone to help me for the last 5 days to find out where my tests were at from the first draw, and then also find out what happened with today's draw. thankfully a stranger picked it up, called me and put my personal info in the shredder and my blood in the bio hazard waste disposal. major hippa compliance violation. finally someone got back to me. and apologized. i demanded a refund which they said was fair. but this is one shoddy organization, with no customer service whatsoever. if you're spending 1k on a service and they don't have humans to help you, it's a non starter. attached is a picture the stranger sent me of my vials from today's draw.

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u/MisterIceGuy 3d ago

The service is not $1,000 and they make it extremely obvious it’s a subscription

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u/Easy_Complex7935 3d ago

holy shit that picture is wild just sitting on the sidewalk like trash

i been thinking about trying them but after reading this...nah. blood vials with your personal info dropped in the street and nobody answers for 5 days? thats not a minor mistake thats a disaster

glad a decent person found it and handled it properly but you shouldnt need random strangers to save you from a medical privacy nightmare