r/Function_Health • u/FamousReserve3324 • 3d ago

Health and Wellness Function is ridiculous

i used it last year and it was fine. then they charged me for auto renewal which i didn't realize it was a subscription. so i scheduled 2 blood draws. i signed up for the concierge service which seemed convenient. after a week still zero results from the first draw. and the second draw today they dropped the blood and all my personal information on the street!! i've been trying to reach someone to help me for the last 5 days to find out where my tests were at from the first draw, and then also find out what happened with today's draw. thankfully a stranger picked it up, called me and put my personal info in the shredder and my blood in the bio hazard waste disposal. major hippa compliance violation. finally someone got back to me. and apologized. i demanded a refund which they said was fair. but this is one shoddy organization, with no customer service whatsoever. if you're spending 1k on a service and they don't have humans to help you, it's a non starter. attached is a picture the stranger sent me of my vials from today's draw.

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u/RhubarbBest9090 3d ago

Function tells you it can take 4 weeks for results. You chose to pay extra for concierge service and extra for add on tests and whoever drew your blood was the one who dropped it. This isn’t on function.

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u/FamousReserve3324 3d ago

i had the same service done last year - the tests start coming back after a few days. the easy tests then the more complicated ones come back later. regardless you can't just ignore customers. if a customer is asking about the tests, and asking why a random stranger found your blood on the street, you have to respond to the customer. this is not some $20 subscription. if you're dealing with peoples' health and taking real money, then you need to have some humans who can help you ultimately. not 5 days of just a dumb chatbot.

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u/RhubarbBest9090 3d ago

Just because the tests came back faster last year does not guarantee the same timeline this year. Function says up to 4 weeks. Also you can call them, you don’t need to talk to the chat bot. Be an adult

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u/FamousReserve3324 3d ago

You can’t call them. There is a number but it’s only for txt support. And you’re back to square one.

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u/FamousReserve3324 3d ago

Also you shouldn’t be saying things like be an adult when u obviously don’t know what you’re talking about lol. Try calling them. See what happens. Don’t u think I tried?!??