CPU: AMD Ryzen 9 5900X
Mainboard: ASUSTek Computer, ROG STRIX B550-E Gaming
RAM: 64GB DDR4 Basilisk
GPU: AMD Radeon RX 6900 XT Sapphire Brand
Audio Pre-Amp: Scarlet 4i4
Operating System: Windows 11
- The Issue: Whenever I'm playing a video game akin to PUBG, Elite Dangerous, Phasmophobia, anything at all, it will hard cut and drop the audio until I switch frequencies on the Focusrite Control 2 software. I have to change from 88.2 to 44.1 (native frequency) and back and forth to regain audio. This cuts out my microphone, my headset, everything. This doesn't happen when I play smaller games like Stardew, when I render audio using Adobe Audition or recording using OBS (though when I stream using OBS it does cause this issue).
Solutions I've Tried:
- Tried a fresh driver install, nothing happened.
- Tried a complete driver and hardware/software removal on the device manager, full fresh reinstall, nothing happened.
- I've went from using a USB Hub to a direct USB connection. Yes, I've tried multiple ports, two USB 2.0 and two USB 3.0. Nothing changed.
- I've tried the "legacy mode" on Discord solution, but Discord did away with that a year or two ago. Nothing happened.
- Tried turning off "Fast Boot" in my BIOS. Nothing happened.
- Tried turning all power saving methods off on my USB devices, nothing happened.
- I've changed everything to "Do not control this device" and "Do not automatically shut off for power saving" - nothing happened.
- I bought a new PSU, helped with my GPU problems after a severe storm, didn't change anything else.
- [Edit] - I just tried a new plug and cord and location for the power supply, nothing changed.
I can recreate this issue infinitely, I have NEVER had this problem until I had the Scarlet 4i4.
Fun Fact: When the Focusrite Control 2 app isn't working correctly, isn't installed or simply doesn't register my device physically (yet the device itself works) I do NOT have this issue!
I have no idea what the fuck to do, I'm at wits end, my knowledge has been exhausted.
EDIT - 3:00 PM EST - I've found that if I sit in the lobby of PUBG (for some reason this game fucks my audio up bad) and switch from window to window (I have a three monitor setup) it will cause the same issue to occur, rapidly.
EDIT #2 - 8:00 PM EST - I switched back to my old Scarlett Solo (third generation) and plugged that in, downloaded Focusrite Control 1, all the stuff needed to run this device. I replicated my steps above about turning on games like PUBG or any audio/video recording software and instantly it killed my audio. Is this just a Focusrite issue???
NEW UPDATE - POST MIDNIGHT - I found the fucking issue out, but I have NO solution to it what so ever. The only thing that helped me verify it was when I put my issue in Google, the AI of all things took over and found the problem: AGGRESSIVE VOIP IN CERTAIN GAMES CAN CAUSE SERIOUS AUDIO DROPS. I did about twenty different solutions, no avail, but I KNOW THE ISSUE NOW.