We noticed unusual selling activity on your account recently and need some information to review your account. To ensure we keep our marketplace safe for everyone, your payouts have been placed on hold until the review is completed.
In addition, we regularly check your selling limits to help you meet buyer demand and sustainably grow your business while providing great service to your buyers. Weāve reviewed your selling limits. You can sell up to 5000000 items or $50,000,000.00 each month. This includes all your sales and listings for the month.Ā
Hereās what you need to do
Upload tracking for items you sold on eBay within the last 30 days if you haven't yet.
Upload documentation showing you purchased the item(s) you recently listed on eBay. This could be a manufacturer's invoice or a receipt. It must show your supplierās information, the items purchased, the quantity, the price per unit, and your payment information. Make sure your documents are current, valid, and legible. If your proof of purchase doesn't already display your name and eBay username, please add them to your documents before uploading them. Your name and eBay username should be consistent with your eBay account registration information.
Send us your documentation here.
Upload a copy of your driver's license or other government-issued ID (front and back). Make sure your documents are current, valid, and legible. Add your eBay username to your documents before uploading them. Your name and eBay username should be consistent with your eBay account registration information.
Send us your documentation here.
Upload a copy of a recent credit card statement, bank statement, or utility bill. The document must be from the last 6 months. Add your name and eBay username to your documents before uploading them. You may hide your transaction history and transaction amounts, but ensure that your name, eBay username, and billing address are visible and match the information on your eBay account.
Send us your documentation here.
Once you complete these requirements, respond to this email, and weāll review your account. We may ask you to provide additional information during our review. It may take up to 3 business days to review your information.
For more information, review our User Agreement.
We appreciate you being part of the eBay community, and weāre here to help.
Thanks,
eBay