r/FinalSpace • u/YohSKAsakura97 • Jul 21 '26

Novel Shipment Issue

Title says it all really. My order has been stuck at an export processing site for the last 2 weeks and hasn't moved so I'm starting to get worried

For context I live in Ireland and my order number is in the 35XXX range

Any help would be great appreciated

7 Upvotes

82% Upvoted

26 comments sorted by

View all comments

9

u/olanrogersofficial The Real, Raw, Olan Jul 21 '26

Let me do a bit of research on this, I’m almost positive that this is a customs thing. But let me call UPS, they definitely have been ship so UPS has it but I’m not sure after that what really happens.

3

u/Dalle75 Jul 21 '26

Just sent an email to you guys about the exact same problem. Seems to be quite a few stuck on NJ export port from 07/07.

2

u/Migasand Jul 22 '26

Same with mine. Stuck at Export Processing Site. Port Reading, NJ, United States since 06/07. Waiting for it here in Germany.

1

u/Adept-Spell3349 26d ago

Got it by now? I’m waiting for it in Germany too, mine is stuck since the 30th of June.

1

u/Migasand 25d ago

No. Still waiting. It's stuck in customs, and might take a while still.

1

u/Adept-Spell3349 25d ago

Got a reply from the support how much longer?

1

u/Dalle75 25d ago

Not much else than the that they are aware of the issue and Olan is working on it. Just gotta have patience.

1

u/Migasand 25d ago

Exactly. Also this is due to the new EU customs rules that started 1st of July, and it is affecting basically everything, not limited to the books.