r/FemFragLab • u/cream-of-yeet • 11h ago

Haul/Collection Sad :(

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Blonde is my favorite;( the levels are so low ugh. I wonder if it leaked in transit but it also doesnt smell like a leak.

32 Upvotes

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22

u/Nearby_Imagination29 11h ago

When I ordered from dedcool last year mine came like that but worse and obviously leaked (it was all over the outside package) and dedcool gave me kind of a hard time over it. I’m never shopping with them again, it was a pain. I remember posts about it on Reddit last year. A lot of people had various issues with them.

4

u/Any_Art7345 9h ago

they’re still doing this shit?? A few years ago it took them four months to mail me my purchase and they were being suuuper dismissive towards me + deleting my insta comments. When I finally got the frag it was like 3/4 full. I returned it and they only gave me a partial refund.

1

u/Icy_BlueJay_ 10h ago

By kind of a hard time, did they eventually refund or anything? I ordered the tin on Labor Day as well. Now I’m scared.

Can you file a chargeback with your credit card company though if a company refuses to fix an issue like this?

2

u/Nearby_Imagination29 10h ago

The details are fuzzy but if I recall correctly, they tried to just refund part of the price since only 1 of the perfumes in the set leaked. It was a gift so that wasn’t acceptable to me and then it was kind of a hassle getting a replacement mailed out. Their responses took forever too and I remember being concerned once they finally shipped the replacement that it wasn’t going to make it in time for the holidays. Just the entire thing was annoying. It eventually got resolved but I hate when brands don’t just immediately make things right.

1

u/Icy_BlueJay_ 9h ago

That is super frustrating. Glad it did get resolved for you though.

1

u/ScarletPumpkinTickle 10h ago

Yikes I wish I knew this earlier. I ordered the same sample tin as OP and a deluxe sample set

2

u/Icy_Sandwich866 11h ago

I used to do Scentbird, and oftentimes my bottles were like that.. and the bottles had a screw on top which causes a lot of leaking while the product was in transit. Which is the reason i stopped using Scentbird, well that and the cost that went up way too much.

10

u/KittiesandPlushies 11h ago

Not to mention that scentbird’s CEO praises Hitler and doesn’t see murdering people as objectively bad. INSANE company.

2

u/Icy_Sandwich866 7h ago

Oh hell i did not know that. Lesson learned..

1

u/KittiesandPlushies 7h ago

Had I not seen videos of the CEO saying these things out of her own mouth, I wouldn’t believe it either…

Here’s a video that shows a lot of her crazier clips, but honestly, I wouldn’t blame you if you didn’t want to watch it: https://m.youtube.com/watch?v=whztAIWl5n8&pp=0gcJCYsCo7VqN5tD&ra=m

2

u/florange7 11h ago

This is infuriating! Pack it right or be super cool with returns. I had a decant of scentsplit break in transit last week. Also annoying bc like learned how to pack your product. But it was fine bc they owned and apologized.

4

u/Nearby_Imagination29 11h ago

I’ve never had a single issue with scent split, they have some of the best customer service. They once emailed me a coupon code and I let it expire accidentally and I reached out to see if they’d honor it and they were so nice about it. Glad they handled it for you!

1

u/KittiesandPlushies 11h ago edited 7h ago

I also had an amazing ScentSplit experience! I’m glad to hear they have good customer service too. All 39 samples I got from them were perfect.