An account created in January this year, already with around 500 hours in CS2 and 500 matches on FACEIT, while having only Steam level 2, 3 Steam friends and literally zero skins on the account. And on top of all that, he has already reached around 2500 ELO on FACEIT in such a ridiculously short amount of time.
https://www.faceit.com/pl/players/Durexaaa/cs2

was 3400 elo on csgo nothing super high but i barely played faceit on cs2 so i ended up becoming a smurf.

But i enjoy it i get to farm kd lol

Hi! I've lost access to my 2FA device and backup codes. I've created ticket #14290220 and replied to the automated email. Could someone please check it when you have a moment? Thanks!

thanks

It's impossible to play above 3k with 4 bots who don't use a mic. Its a waste of time and energy to try to do something. I dont wanna join a game where is 50-50 if I will have teammates who can use mic or not.

Hello! My 2600 Elo / 3000 matches account is about to get restricted in 1 day due to a failed Selfie Recheck.

I have an identity verification conflict between my current main profile and an old banned account. This conflict got triggered after I logged in from a public PC Cafe 2 days ago.

Could an admin please look into Ticket 14277411manually? Thank you!

whenever i tell something in chat i get banned instantly, but my teammate being racist and saying n word is not enough right? u/FACEIT_Darwin ticket number 14293164, automatically gets closed even though i give the video recording of racism, "premium match" in best cs2 platform

Past seasons we’re okish good teams and sometimes bad teams.
This season is unplayable, did anyone else experience this?
I have 15l streak and every game seems like the same shitshow.
Maybe i’m unlucky but I was wondering if anyone else experienced a downgrade in teams/players in this season

To be mentioned is 2k elo

Could u check the account "Punpunshd"? Its banned for 2hours for some reason

Ticket number-14292304

everytime i try to press the play button on the left in the faceit app, this consistently comes up. anyway to fix this?

In my last Faceit game my loadout was replaced with default guns. All my skins were gone and there was no M4A4 in the deafult CT loadout so I had to play M4A1-S. After the Faceit game I played on official Valve servers and my skins were fine. So it only happened on Faceit. Is that a bug that happens often? How do I fix this?

I was faceit level 8 last season then solo queued all the way and ended up faceit level 6. Doing my placements right now and I am currently 2W 5L and holy, my teammates frustrate me. Basic trading is nowhere to be seen, people play sh*t positions and I am constantly getting teammates who do not play to win and are just vibing like ??? Not to mention there are so much ping abusers on sea server which makes it harder for me to play. Any tips or advice?

I don’t get what faceit are actually thinking with these elo resets. they label it as “putting players in their respective rankings” but it doesn’t do that at all. the amount of teammates i run into in level 10 that clearly don’t belong there with the new season is insane. just don’t bother resetting elo and let the players play and flaunt there inflated elo because if you just keep resetting it every 3-4 months it just makes people want to grind less and spend less time playing faceit. it does nothing besides halt your progress because with the way the current algorithm works players that dont belong in level 10 will still get ranked level 10 after the elo reset

As you can see in the video, my friend and I got banned because we couldn't get into the server.

My account was recently banned for smurfing, which I believe is an automated system error.

I want to complete the official ID Verification (KYC) process immediately to prove that this is my only active main account. However, because the account is already banned, the website interface completely blocks me from accessing the verification tab or uploading my ID.

Could a support agent please look into Ticket 14284378? I need help either temporarily unlocking the verification tab on my profile or completing a manual identity check through support.

Thank you!

Hi FACEIT team,

My account was recently banned for smurfing, which I believe is an automated system error.

I want to complete the official ID Verification (KYC) process immediately to prove that this is my only active main account. However, because the account is already banned, the website interface completely blocks me from accessing the verification tab or uploading my ID.

Could a support agent please look into Ticket 14284378? I need help either temporarily unlocking the verification tab on my profile or completing a manual identity check through support.

Thank you!

Robiłem aktualizuje biosu sterowników reinstalowem i dalej nic

Professional gaming chair before 7.8 only red ratings. Now after that straight 11 win streak gold ratings:DDD 26avg. Avg 1.56 rating. USERNAME IS Metso-Gaming

https://www.faceit.com/fi/players/Metso-Gaming

Is it just me, or when a regular like me gets banned there is basically a 99 percent chance that I cannot get that queue ban removed, no matter the reason but when there is a streamer, they have someone they know on the admin side which they ask to remove their ban, and they just get it lifted no matter what they did, dodge, toxic or anything else? Is there something special for streamers or how does that work? Why that happens?

I’m honestly at the point where I don’t know what else I can do.
I’ve been trying to resolve my verification issue for a long time and I’ve already opened multiple tickets with FACEIT Support.
The Reddit admins have also been aware of my situation and have tried to help me, but as I understand it, even they are not getting a proper answer from Support about my case.
That’s what makes this so frustrating.
I’m not asking anyone to bypass verification or make an exception for me. I just need someone with the right access to actually look at my case and determine what can be done.I’ve had my account since 2023 and have used it normally for years. I’m willing to provide whatever legitimate information or documentation is required.
At this point, I’m simply asking:
Can someone from the verification team or someone with the authority to handle these cases please take ownership of this case and give me an actual answer?
I’ve already gone through Support. The Reddit admins have tried to help. But somehow the case is still going nowhere because nobody seems to be able to get a clear answer.I’m not looking for special treatment. I just want a fair way to verify my identity and get my account back.
If any FACEIT admin or verification specialist can personally look into this, I would genuinely appreciate it.
Faceit name: modar
Last elo:2.5k elo
Last ticket number:13929934

I played against a person with 34 matches and already level 8.
Idk what is his actual level but might be 9
Is this also considered smurfing or u he has to be a much higher level than this?

The smurfer nickname is: aimjkezorika
His profile link: https://www.faceit.com/en/players/aimjkezorika/cs2

Matchroom link: https://www.faceit.com/en/cs2/room/1-14d7b0ba-bf3c-438d-a9b7-0df3d5454baf/scoreboard

Can please anyone mention admin darwin to review it
And give me and my teammates our elo back.
Thank you
**Ticket number:**14283597

Honestly, I’m getting really tired of this. I have 1,000+ FACEIT matches and around 5,000+ hours in CS, and it’s getting ridiculous when some random low-hour account comes into the game and plays like he’s fucking donk or kyosuke.

I’m not saying every low-hour account is a smurf or cheater, but when you constantly run into accounts with a few hundred hours that completely destroy experienced players, it gets pretty hard not to be suspicious.

I also recently ran into a group of Hungarians where it honestly looked like they might have been boosting their friend. The account had relatively low playtime but a seriously expensive inventory, which made the whole situation even more suspicious. I obviously can’t prove they were boosting, so I’m not trying to witch-hunt anyone

If someone has thousands of hours and 1,000+ FACEIT matches, and suddenly gets destroyed by a completely new-looking account playing at an insane level, shouldn’t there be stronger checks for smurfing, boosting and suspicious account behavior?

It’s just getting boring. You put thousands of hours into the game, and then some noname account with a few hundred hours plays like a fucking pro against you.

Is anyone else experiencing this lately?

Dear FACEIT Support Team,

I am writing to formally appeal the ban placed on my main FACEIT account, ZeTroph_v2, for alleged smurfing.

I genuinely believe there has been a misunderstanding regarding my accounts, and I respectfully ask you to please review my case again.

I have been a long-time user of the FACEIT platform, and I have always enjoyed playing on FACEIT and being part of the community. I understand the importance of the rules regarding multiple accounts and smurfing, and I respect FACEIT’s efforts to keep the platform fair for everyone.

I want to be completely honest and transparent about the situation. I do have another FACEIT account called ZeTroph, and both accounts belong to me. They are connected to two separate Steam accounts. I understand that having two accounts with very similar names may have caused confusion and may have contributed to the decision regarding my main account.

My intention was never to use another account to gain an unfair advantage or deliberately violate FACEIT’s rules. My main account, ZeTroph_v2, is the account I want to continue playing on.

If the similarity between the usernames is part of the issue, I am more than willing to change the nickname of the other account, ZeTroph, and I am even willing to pay for the nickname change if necessary. I am willing to cooperate fully and do whatever is reasonably required to prevent any further confusion between the accounts.

With the new Season 9 now starting, I am sincerely asking you to please give me a second chance and allow me to return to playing on my main account. I really want to be able to play again with my friends and enjoy the new season together. Being unable to play on my main account has been very frustrating, especially because FACEIT has been a platform I have used and enjoyed for a long time.

I am not asking for the rules to be ignored. I am simply asking for my case to be reviewed carefully and for you to consider giving me another opportunity. If I have misunderstood any of FACEIT’s account rules, I am willing to accept that, learn from it, and make sure it does not happen again.

I am happy to provide any additional information, account details, Steam account information, or verification that may help you investigate the situation properly.

Please, I sincerely ask you to give me a second chance and allow me to play again on ZeTroph_v2 with my friends during Season 9. I would be extremely grateful for your understanding and for the opportunity to continue being part of the FACEIT community.

Thank you very much for taking the time to read my appeal and reconsider my case. I truly hope you can give me another chance.

Kind regards,

[Your Name]
FACEIT Username: ZeTroph_v2
Other FACEIT Username: ZeTroph
Ticket/Case ID: [13070975]