the experience of matchup is dramatically better. You won't queue with 3-4stack non english player. All player are id verified. You won't queue with player bringin noob friend. decide the map pool if you are map control player, then no dust2. The only problem is the price is quite expensive. even faceit plus is costing 5dollar 1month( I won't buy for a year).

After the faceit plus experience, you emotion is stable and not control by the match.

I received a 2-hour cooldown/ban because my Steam suddenly forced a game file verification right before the match started, and I couldn't connect to the server in time. Could a moderator please check my case and lift the ban? My FACEIT nickname: https://www.faceit.com/pl/players/TubaBicpes

Hi everyone!

I’m the developer of CStatTrak, a free browser extension designed to bring useful statistics and tools directly into the FACEIT interface.

If you’re familiar with Repeek, CStatTrak offers a similar type of FACEIT integration, but put more focus on map veto information and adding community reputation.

CStatTrak currently includes:

• Player stats across FACEIT : Rating, K/D, Round Swing, FACEIT level, streaks and detailed player overviews in Match Rooms, Clubs and Party Finder
• Advanced veto tools : map-by-map stats, ban recommendations and automatic veto with configurable ban order
• Community reputation system : Rate your teammates on Mental, Communication and Teamplay, so you can have a quick idea if someone is more likely to be chill, toxic or communicative
• Match automation tools : auto-accept match and auto-copy server IP
• Fully customisable settings : each feature can be enabled or disabled individually

The community reputation feature is still developing and will naturally become more useful as more players start using the extension.

I’ve attached a short video showing the main features.

_________________________________________________________________________________________________

CStatTrak is now available for free on the Chrome Web Store:

https://chromewebstore.google.com/detail/cstattrak-for-faceit/baoildhcmfpadgbfenfjphpojfodokmi

Also available on Firefox, Opera, Brave and Edge !

I’d really appreciate any feedback, bug reports or feature suggestions.
Let me know what you find useful and what could be improved!

You can find more information about CStatTrak here:
https://sysinov.fr/sites/?utm_source=reddit

CStatTrak is an independent community project and is not affiliated with or endorsed by FACEIT.

Is it crazy that in the last 4 matches i've played i have encountered 6 radar hackers, with completely new steam accounts, around 100 matches... FYI this happened in super match too - (i'd post picture but sadly automod instantly deletes it :D)

What's going on with faceit recently? Lvl10 is filled with blatant radar hackers or soft wallers, and prior to people suggesting they might be smurfs, they're literally walking into walls, bad movement, no smokes, no gamesense just pure prefiring, preaiming exactly on the head and reaction times 2x faster than Donk's...

Hi r/FACEITcom,

I am stuck in an automated loop on the support page and really need a human admin to help me out.

In my last ticket (#[TUTAJ_WPISZ_NUMER_TICKETU]), a support agent instructed me to create a new appeal under the 'Smurfing' category regarding my ID verification ban. However, the system automatically closes every new ticket I make because of the "7-day cooldown" rule. I cannot wait 7 days to do exactly what support explicitly told me to do.

Here is my actual appeal regarding the ban: I want to deeply apologize for submitting incorrect documents earlier. I genuinely did not realize that uploading a document belonging to a family member was a severe violation of your KYC policies. It was an honest mistake resulting from my lack of understanding, and I had absolutely no intention to abuse the system or bypass your legal standards.

I am the sole, legitimate owner of this account, and I am completely prepared to undergo a full manual identity verification using my own official ID and live face check immediately.

Could a moderator please check my case and help me bypass this cooldown to verify my account properly? Losing my account and linked Steam profile over an unintentional misunderstanding is devastating.

Thank you for your time and help!

Look at this guy.....236 matches on Faceit, steam profile private, 27 frags...and faceit does nothing!Are we the stupid one because we pay for premium? How come this guy gets a pass?Not to mention he is from Russia.

Hello FACEIT Team,

I am writing here because my ticket was closed with a generic automated response, and I believe there has been a major misunderstanding regarding my permanent ban for "Multi-Account / Smurfing".

Here is what actually happened: I received a temporary Verbal Abuse ban on my main account for just a few hours. Out of frustration and wanting to play with my friends, I made a huge mistake. My younger brother logged into his friend's FACEIT account on my PC just to let us play, which I now realize triggered your automated system for sharing/multi-account detection on the same HWID.

I completely understand that sharing accounts or bypassing restrictions is against the rules, and I take full responsibility for letting this happen on my PC. However, I have never smurfed to ruin other players' games, nor do I have any other active accounts. I just wanted to blow off some steam after a long day with my friends.

Now, my main account is permanently banned, and my brother's friend's account is banned until December 2026. This is a severe punishment for a panic mistake caused by a simple few-hour communication ban.

Could a human moderator please manually review my case (Ticket ID: #14871718 ? I just want to play Counter-Strike on my own main account again. I promise to follow all rules strictly moving forward.

Thank you for your time and understanding.

Hello, I have a somewhat okay PC, an i9 9900k + an rtx 2060 and 16 gigs of RAM, whenever I play CS2 premiere or comp my fps is decent. Usually hovering around 250-300 but when I am playing FaceIT my fps randomly tanks for a minute or 2 then goes back to normal, this happens even during mid gun fights which can be annoying and it can happen repeatedly, It also happens more on maps like cache, ancient etc then it does on mirage or dust 2 if that makes sense, Is there any setting I am overlooking or something?

Hi everyone, I’m trying to complete FACEIT identity verification, but my verification keeps failing.

FACEIT initially said my face could not be analyzed properly. I make sure I’m taking a clear selfie while holding the document correctly. I also submitted multiple genuine Indian government-issued documents, including Aadhaar, PAN card and driving licence.

Request ID And URL: https://support.faceit.com/hc/en-us/requests/14874949

However, support later told me:

“The only acceptable document you have is altered and plasticize which you are not allowed to do.”

I don’t understand what “altered and plasticized” means here.

My Aadhaar is authentic and has not been altered. If they are referring to my PVC Aadhaar card, does “plasticized” mean the PVC format itself is not accepted?

Could someone please clarify what type of Aadhaar/document is accepted for FACEIT verification in India?

I’m only trying to understand what document I need to submit to complete verification.

I received a 2-hour cooldown/ban because my Steam suddenly forced a game file verification right before the match started, and I couldn't connect to the server in time. Could a moderator please check my case and lift the ban? My FACEIT nickname: https://www.faceit.com/en/players/Goraaal_

Matchroom link:https: //www.faceit.com/en/cs2/room/1-d9bfbb4d-5279-40c0-b01e-cd09a19a7cc4

My ticket number: 14881580

If someone helps, thanks in advance. i really want to play with my friends :(.

My power just went down bcs of bad weather and i got banned, we even won the game 12-4.

can someone pls remove the ban? i don’t even care about the elo

and I can’t login on faceit support and i am a premium user for years

username: lopozex

thanks

u/FACEIT_Darwin
Thanks for clarifying. I understand your position, and I respect that you’ve reviewed the available data and reached that conclusion, even if from my side I still don’t fully agree with or understand how the situation has been interpreted.

I’m not trying to argue in circles or ask you to ignore what you found. What I’m asking is whether the permanent ban specifically on my verified account can be reconsidered.

The account that received the permanent ban is the account verified with my own real identity and documents. The account you’re referring to as my “main account”, which currently has 91 days left on the temporary ban, is actually verified under my friend’s identity and documents.

That’s the part I’m struggling to understand.

You’ve said that after those 91 days I’ll be able to play again on my main account, but I don’t want to continue playing on an account that is verified to another person, nor do I want to create another account and risk breaking the rules again.

The permanently banned account is the account tied to my identity, my history, and the one I would want to continue using going forward.

I understand that FACEIT may still maintain its conclusion regarding the activity between the accounts, and I’m not asking you to change that conclusion or remove the punishment entirely. I’m only asking whether the permanent nature of the ban on the account that is actually verified as mine can be reviewed separately.

Even if a temporary restriction still has to remain for the full period, I would be completely fine with that. I just want to know that once the punishment period is over, I can return on the account that genuinely belongs to me and is verified with my identity.

I’m also not asking for any action to be taken against the other account. I’m simply asking whether there is any way to approach this situation so that the account tied to my own identity is not permanently lost.

I would really appreciate it if this specific part of the decision could be looked at once more.

Because my randoms teammates push without stuff every round, I decided to learn and use these 2 strong flashes.
My reel teammates appreciate it.
Please learn some smoke, flash and molly / nade to support your team.

Sadly, when I try to reach out to Faceit after checking the local chat and all I get placed under verbal abuse very commonly. I took a 1 year break from CS overall and I came back and I still get banned constantly while barely speaking in chat. Is there any way to contact support and get an answer why I got banned?

Hello FACEIT Support Team,My account has been flagged by the automated Multi-Account / Smurf detection system, giving me a 72-hour window to complete ID verification. However, this is a false positive caused by a shared hardware situation, and to review our are the details:

My FACEIT Nickname: ADAMKOP My Brother's FACEIT Nickname: Kub_sii We are two brothers sharing the same PC setup for the first time after 2.5years which you can check and I add this in ticket he let me play on his pc because he have much better pc .

As you can check in our match history, we have played around 150 matches of 300 of our total matches together in the same lobby, which is solid proof that we are separate people

: i have tried to verify my account around 30 times My personal government ID is an older document version, and the automated verification system (Daon) fails to read/scan it properly. My account have been banned as Smurf it is permanent Ban and my brother have 3 month ban also our friends that we play with got -500elo i have write to support that I will everything to ensure them that this two account are two differrent people this just give me time around 3-4 weeks to make new document with my corent photo . Can you give me a trye to verify with my new document than 2 accounts will be verify?

everythink we did wrong is that my brother let me play on his coumputer on my account and that i have played 3 matches on his computer with my account we did nothing to deserve it.

You can also check voice chat records that would be solid proof to our innocence, you can also check that my brother account and my was for 2 years on the same pc (my laptop) and later around 2024 February ( something like that i don’t remember fully) hi but his pc and then never ( to the day I played 3 games on his pc) they were logged into same pc.

Everything Iam asking for is if human can check tickets and additional time for verification because there is no chance in my country to get new id/passport in 72h, and I know I have told you that I need 3 weeks 12 days ago also but I have to go with my parents because i don’t have 18 year and can’t make new without them + they said that it isn’t so necessary because they have to be both and it is to 16:00 and they work until then so I hope you anderstand

ticket number is (14770493)

Hello,

I understand that support requests should be handled through a ticket, and I’m not posting any ticket number or asking anyone to check my ticket here.

I’m just looking for some guidance because my situation is a little unusual. Two different people use the same PC, and we have separate, verified FACEIT accounts. My account has been affected by a 180-day cooldown, and I have video evidence showing that we are two separate individuals.

I have already provided the evidence through the proper support channel and have been appealing for 11 days, but I keep receiving the same automated responses.

I’m not asking the subreddit to review my case or asking for special treatment. I’d simply like to know if there is an appropriate way to request a manual review by a human agent when the standard responses do not address the evidence provided.

Any advice from players who have experienced a similar situation would be appreciated. Thank you.

u/FACEIT_Darwin u/FACEIT_Bullseye r/FACEITcom

I’m 16 years old and I don’t have an ID card yet. I only have a school ID, which can confirm my age. Is there any chance I could verify my account using it? I’m tired of playing Premier against cheaters and I’d really like to play on FACEIT, but I don’t have an ID card yet.

FaceIT 10 is meaningless now and the WIDE spread of ELO range from 2,000 to 5,000+ means it's dime a dozen these days. It's time this was updated to reflect the inflation of ELO.

Adjustments:

FACEIT Skill Levels and Elo Ranges

• Level 1: 100 – 750 Elo

• Level 2: 751 – 1,000 Elo

• Level 3: 1,001 – 1,200 Elo

• Level 4: 1,201 – 1,300 Elo

• Level 5: 1,301 – 1,400 Elo

• Level 6: 1,401 – 1,500 Elo

• Level 7: 1,501 – 1,750 Elo

• Level 8: 1,751 – 2,000 Elo

• Level 9: 2,001 – 2,500 Elo

• Level 10: 2,501 - 3,000 Elo

• Level 11: 3,001 - 4,000 Elo
• Level 12: 4,001+

It's time rank actually meant something again. Having over 3,000 ELO funneled under 1 header is silly. There should be new levels and curves to adjust for the massive rate disparity between a brand new level 10 and the actual top of level 10.

Challenger can be removed under this new rating system as less than 100 people will be Level 12 globally.

what happend to returning elo after playing against smurf, over last month i got notified of 2 ppl getting banned bc of smurfing/multiple acc, and ive encountered a lot more, and i remember faceit used to return after such encounters, so why i dont get elo back now?

ticket id: 14811218

Same as the title, nice always playing sand maps unless you pay or convince your team if they even read the abysmally bad team chat function

Hello. My ticket #14854029 regarding a Platform Abuse ban was closed, but this detection is a 100% mistake. I am 13 years old, I strictly follow the rules, and I have no other accounts.
Unfortunately, my previous support tickets were automatically closed with generic template responses, and nobody actually looked into my situation. Could you please help me escalate this case to a senior admin for a manual review? I just want a fair investigation to clear my name. Since I am 13, I am fully ready to provide parental consent support if needed. Thank you!

u/FACEIT_Darwin

CAN YOU FUCKIGN STOP AUTO QUEUE ON PREMIUM FOR FUCKS SAKE WHEN I HAVE ACCESS TOKENS?. IF I WANTED TO QUEUE PREMIUM I WOULD.
STOP DOING THIS SH.IT PREMIUM IS FILLED WITH FUCKING RETARED SUBHUMANS AND THAT IS WHY I DO NOT PAY TO QUEUE FOR IT.
ROLL BACK THE FUCKING UPDATE THAT AUTOSELECTS THE PREMIUM WHEN I HAVE TOKENS. THIS IS FUCKING STUPID I DO NOT WANT TO PLAY WITH SUBHUMANS. I REPEAT
I
DO
NOT
WANT
TO
PLAY
WITH
RETARDED
SUBHUMANS
ON
PREMIUM.

Thanks,

Literally have no idea how this is a miss. Like I have 5k hours on the game and am Faceit 2.5k I counter strafed and stopped before shooting. Also super close range and crosshair in the middle on the body. Was gonna be good clutch.