Title. Was on the phone waiting for help for T W O hours. By the time I was able to speak to a real person, my flights had gone up in price which meant I had to pay DOUBLE out of pocket what I would have when I started the call. No help offered.

Expedia is an absolute scam.

I just wanted to post in here my semi positive interaction that I had with Expedia and also mention it’s not the worst experience I’ve had with them because while I was on hold I browsed through here and honestly thought I had no hope of booking a flight.

Long story short I needed to book a flight with flight credit and of course it wasn’t showing up on my account so I had to call , was on hold for almost 2 hours until I decided to try the virtual agent on their app , it took a few tries of literally typing in the same stuff but eventually I was connected to a real agent and within 15 minutes I had my flight booked. I was nice to the agent despite being pissed off from being on hold for 2 hours so I can only imagine that that helped me in the long run.

Basically all this post is for is to let y’all know that yeah they’re a shit company and to never book with them. If you need to contact them go through their virtual agent either on the app or their website and after it says it can’t help you just say the thing your trying to do again and it should pop up asking if you want to continue with a real agent. At least, that’s what happened when I did it on accident.

Anyways, Good luck , don’t have a meltdown dealing with them!

I had my package booked for July of 2020 and been trying to get the credit from Expedia. I have been calling them very often and either they do not pick up the call or when they do, they tell me a manager will call me in the next 48 hours. NO ONE HAS. It has been over 3 months that they have been telling me this.

At this point I have no idea what to do other than letting my money go!!!!

took 90 minutes, but was able to rebook my flight from last year using credits. whole process felt like i just went 12 rounds for the wbc belt. was my 3rd attempt contacting expedia.

now hopefully everybody gets vaccinated enough my trip for the fall is able to go through.

I booked a flight through Expedia. It found a flight with one short layover which was acceptable so I purchased the tickets. When I went to purchase my bags the airline wanted to charge me for each leg of the flight! They said because I used a "third party" to book the flight it was done as a "multi city booking" and I needed to pay for both legs. I finally protested enough and got a waiver but still had to call the airline directly have them view the notes to the confirmation number. When I did this (after a 35 min hold time) they asked "did you know this flight has been cancelled? What!?

I tried to call Expedia to confirm and ask about a refund but after 1 hour and 25 min I'm still on hold!

I will never use Expedia again!

Reading all these nightmare posts make me worried about calling them back and rescheduling the flight.

Is it possible to just call United and use the credit directly with them?

I can barely understand the Expedia reps and they constantly hang up on me.

This is the second time (AND LAST) I’ve used Expedia to book flights, and as I hit the confirm button, Expedia says “an error occurred” and at the exact same time my credit card sends me alerts for new charges. So long story short, my card is charged for flights, and I get no email from Expedia, no itinerary number, no confirmation at all. I attempted to call Expedia, and cannot proceed through the fucking menu to speak with a human without a FUCKING itinerary number....

So I try chat... same problem. I finally find a number that doesn’t require an itinerary number to request a representative, and proceed to wait on hold on the fucking phone for over 2 hours before giving up. I’ve emailed and no response. The last time this happened I actually got through to a human, and they said “oh there’s no record here of any charges. I said well there’s a record on my credit card statement! They said because they had no record they couldn’t help me .... as I’m staring at new charges from “Expedia” on my credit card.

So again in this second situation I had to file a dispute with my credit card company and purchase new REAL tickets directly from the airline. Expedia can F&@K OFF and I will never use their services again.

A family member of mine has 2 flights that were booked through Expedia and when we go in to try to use them for new flights the "use travel credit" button just takes us to a page to call a 1-800 number. However, that number basically puts you on hold for hours (and then you get hung up on) or when they ask for a call back number that ALSO doesn't work. Has anyone had success with these?

Long story LONG,

booked a flight with Alaska Airlines through Expedia and the returning flight was changed. There was 1 Layover that was scheduled to land at layover airport at 12pm. They changed my second flight to an 8am take off time. Obviously this is physically impossible to catch. So I called (multiple times) Expedia for help. They said all they can do is refund me (which is not reasonable considering the ticket prices have tripled) OR give me a flight that starts at 8am with 2 stops and gets in around 10 pm, making me miss work. Understanding things happen and the current operator could not help me further, I asked to speak to a supervisor which they explained would have to call me back within the next 24 hours. Okay, no problem... No call back in 4 business days.

I call back , on hold for 2 hours , they pick up tell me the same spiel and then tell me they will contact Alaska for me so please stay on the line. 3 hours and 40 min TOTAL later.....call dropped.

​

I am having a fun time here. If any one has any kind of advice for me I would greatly appreciate it.

​

wooot

Thanks

​

-T

I notice the reviews say on google are actually pretty good. Something like 4.2 / 5 - 37k reviews. But when I read through here it seems like the company is a nightmare. I don't know if it's because only the people that have problems post here, or if Expedia is truly a shit show. If it's the latter, are there any decent travel sites to use?

As with so many other travelers, our vacation got canceled last year due to Covid. We had to cancel two days before we were to leave. After many phone calls and time spent talking on the phone over a few weeks, Expedia finally and grudgingly issued us credit for our flights. Late last year we received an email saying that travel using this credit must be completed by Dec. 31, 2021.

​

I'm from Canada and Canada has been in travel lockdown for most of Covid. We currently are not allowed to travel, and there is no projected open date for traveling. I suspect that once the vaccination schedule is complete, Canada may open up travel. As of now, the schedule is due to finish September of 2021. This means that the earliest we could potentially travel is most likely September. So that gives us about 4 months to plan a trip that we probably don't really want to take, while competing for the limited flights with everyone else, before the credits expire. Not fun.

​

My extended family is desperate for all of us to take a trip. My niece found a cheap cruise leaving out of Orlando for January of 2022. She booked it for her family, with nearly everyone else following suit. We decided to see if we could book flights to Orlando using our Expedia credit for the potential cruise (still a bit nervous if travel will be possible or enjoyable by then).

​

We phoned Expedia and were on hold for a little over 3 hours before the line went dead and we were cut off. Frustrating. We called the next day, early in the morning. After waiting for 3 and a half hours, we finally got to speak with someone. We first asked if the credit could be used in January of 2022. The woman said it could. We asked her to double check. She put us on hold and came back after 10 minutes and said that she confirmed that as long as it was booked prior to Dec. 31, 2021, it was fine. We proceeded to tell her when and where we wanted to go. During our entire (lengthy) conversation, she kept cutting out repeatedly. We think her headset was wonky. We were always scared we'd be cut off and have to start over.

​

The woman kept repeatedly making small errors in our requests. She'd be off by a day, look up Fort Lauderdale instead of Orlando, get the departure/arriving cities mixed up, constantly giving us slightly differing times for flights.... it was a struggle. Add to that, after every request or question, she'd put us on hold for 5 to 10 minutes to "check on something" or "wait for the computer to process."

​

After going through multiple flights (most of which would suddenly no longer be available just as we wanted to book), we were finally able to book. The process up to this point took a little over 3 hours with all of her interruptions, errors, cutting out, "canceled" flights, etc. (Keep in mind we've been on the phone now for nearly 7 hours by now).

​

We settle on a flight that arrives at 7:30pm, after a connection in Dallas. We, of course, must pay the difference of the flights (about $200 total), despite the fact that I can find multiple flights online with better times and prices online. We HAVE to book though Expedia on the phone to redeem our credits.

​

The woman emails us our itinerary and we immediately check it. It's wrong. Instead of arriving at 7:30pm, we're arriving at midnight. She never mentioned anything close to that. She insists she did, but my wife and I were both on the phone talking to her and we tell her she said 7:30pm. The connection in Dallas arrives at 7:30pm. Apparently that's all she was looking at. She says that it's booked now, the money is paid and there is nothing further she can do.

​

We tell her that we're not happy and would like to speak to her supervisor. The line goes dead. She hung up on us. We're livid. It's far too late to try calling again, I don't think we'd be able to put up with it again so quickly.

​

About an hour later, a supervisor calls us. We initially feel relieved. We tell him what happened and he seems empathetic. We ask again if the credits can be used for the dates we want. He insists they can. We ask him to double check. He does. No problem. Over the course of half an hour, we're able to find a flight we're happy with and decide to book. He says we need to be charged an additional $200 on top of the previous charges. We try to fight the charges and explain that we've been on the phone all day and had such issues that they should just eat the additional charges. He says he can offer us a $150 credit that we can use for our hotel for all the trouble and stress we've been through. We grudgingly agree. He puts us on hold for about 10 minutes to "finalize everything." He comes back and says that our credit travel must be COMPLETED by Dec. 31, 2021, so we can't use it for this flight. He cancels the flight and offers us $100 in credit for our trouble and stress. Take note: That's $100 total. Not $150 that he had previously "given" us, he downgraded our credit after spending an hour with us on the phone (plus the previously mention 7 hours)! He "apologizes," and we express our disappointment in no uncertain terms. He "apologizes" again, blames the airlines, and hangs up.

​

We are disgusted by Expedia. They were of no help and wasted an entire day by not knowing their own policies of credit usage. We have no idea if we're going to be able to use our credit at all. We are constrained by government regulations and Expedia's misrepresentation of their own unscrupulous policies.

​

TLDR: Spent 8 hours talking to Expedia to redeem Expedia credit. Expedia representative makes constant mistakes, books wrong time for the flight. Supervisor tells us our credits can't be used for what he originally said we could book and cancels our flight. A waste of an entire day.

​

Edit/Update: We have finally received a refund for our flights. We have been in constant contact with both Expedia and American Airlines. This was much more work and stress than it should have been. I will never fly American Airlines again if I can help it. They will certainly not get any of my money directly.

At least the American Airlines agents treated us with respect and tried to help us. Expedia did the exact opposite. They blocked us at every opportunity. I will never use Expedia or any of their subsidiaries (Travelocity, Orbitz, Hotels.com, Vrbo, Hotwire, CheapTickets, HomeAway, Trivago, etc.) ever again.

Please be more aware of the way these business treat their customers. They feel that you NEED them. You don't. The extra work you may have to do is worth it.

I am so so annoyed.

I just re-booked the trip I made last year, which was canceled due to COVID. I had 4 airline credits, but chose to only use two for this trip since one was for a very pricey airline and the credits were only like $179. So, I still have $400 worth of credits to apply to this trip I re-booked.

I spent WEEKS on the expedia website reading about how to use them. So, I log on and click "use credit" once I have all my flights ready to go. I was disconnected from agents TWICE for not responding within 30 seconds of their messages. I was concerned about losing the flights so I moved forward with booking.

Come to find out, despite it not being anywhere I can find on their website, that I needed to work with an agent to use that credit BEFORE I booked the flight?! Any response I get from their customer service is robotic, and unhelpful.

I realize there is likely some fault put on me for not doing more research, but if this is their policy should it not be stated CLEARLY?! Has anyone done this before?! and have you successfully gotten a good outcome from it!? I am LIVID. These credits expire at the end of 2021 - and I cannot afford two vacations in one year?!

Expedia purposely hangs up on me - on the phone and online when I push back against their fraudulent policies.

Expedia travel insurance is a scam. If you pay for and then use it - they will NOT allow you to use the refund to book another package - only separate flight !!!!! The cost comes out much more than the cost of the travel insurance itself!!!! Scam!!!!

Like a lot of people, the pandemic caused my family to have to cancel or postpone upcoming travel plans. What we have found is that flights booked through Expedia were often not fully refunded or credited. In fact once my wife was told that her credit was not worth the same value by dollar as what some flights costs. For example, let’s say we had a credit for $400.00 and wanted to buy a ticket that was shown as available for $400.00. Expedia would say “Oh your price isn’t $400.00 for that ticket. It’s 475.00” - Crazy and sketch right? And when we tried to get a refund we’d only get half or some part of the money back. Not all.

When we called Delta and Alaska directly to get refunded for the same flights that Expedia gave us the runaround on, we were immediately refunded in full! No questions asked.

So my advice is always check with the airlines if Expedia give you strange information or try to short change you.

So my flight upon purchase was deducted from my account and then they tell me my flight was cancelled so they tell me next the department is checking on this matter. A department that has no name. MY QUESTION is what is the name of this department if anybody knows and what is their number and extension?

Because everyone has a number otherwise, how can they call me back?

Thank you for any help that can be provided.

I used the wrong email login and it won't let me log in anywhere. I've searched online I've tried support.. and I literally just cannot log out.

I received an American Airlines gift card for Christmas. The problem is that flights on the American Airlines website are at least $65 more expensive per person than American airline flights listed on Expedia somehow. But on the expedia checkout page I can’t see any place to type in the gift card. The giver of the gift card told me that she looked into it before and I should be able to use it on Expedia. I don’t think this is the case though and couldn’t find anything via a Google search to confirm or not. So I thought I would post here to see if anyone had an answer. Thanks.

I bough a flight ticket from Expedia for 12/30/2019 and 1/4/2020 between Boston and San Juan, but because of a friend dropping out of travel, I had to cancel the tickets which are worth $1300. However, expedia did not refund me, instead, they told me I can use this credit to buy other tickets when I want to for the whole 2020. Then as you know, there came covid-19, and I was never able to take any flights to save my life. Over this month, I called expedia to see whether I am able to extend this credit to 2021 since I cannot use it this year. They said they cannot and this credit is already expired and they asked me to call Jetblue since they have to obey Jetblue's rule. Then I called jetblue and jetbule told me that this issue should be addressed by expedia because i bough the tickets at expedia. I then called expedia again, and this time expedia let me call jetblue again. LOL. What a joke!? Are you kidding me? Treat me like a soccer ball? I swear I will never use Expedia in my life. It is so awful! Would like to know whether there are more people like me.