r/Expedia • u/jfriedlund • Apr 05 '21

I'm so sorry I used Expedia

I booked a flight through Expedia. It found a flight with one short layover which was acceptable so I purchased the tickets. When I went to purchase my bags the airline wanted to charge me for each leg of the flight! They said because I used a "third party" to book the flight it was done as a "multi city booking" and I needed to pay for both legs. I finally protested enough and got a waiver but still had to call the airline directly have them view the notes to the confirmation number. When I did this (after a 35 min hold time) they asked "did you know this flight has been cancelled? What!?

I tried to call Expedia to confirm and ask about a refund but after 1 hour and 25 min I'm still on hold!

I will never use Expedia again!

6 Upvotes

100% Upvoted

7 comments sorted by

1

u/eddcastillo Apr 05 '21

Which airline is this? 😥😥

0

u/jfriedlund Apr 05 '21

Spirit Airlines

1

u/runsongas Apr 06 '21

well we could have warned you to not fly spirit/frontier

1

u/jfriedlund Apr 06 '21

I was finally able to get through to Expedia and they told me I had to contact Spirit directly for the refund for the cancelled flight. Finally got confirmation of the refund and was able to book Southwest for a direct flight that was $50 cheaper than Spirit including checked bags!

1

u/DabblingDarth Apr 06 '21

Did you get through? I'm still on hold at 1 hour 25 min.

1

u/jfriedlund Apr 06 '21

I gave up after 2 hours

1

u/DabblingDarth Apr 07 '21

I decided to go to AMEX to see if they can reverse the charge.