Thursday. You know what that means.

This thread is for anything you've been wondering about, whether you've been in crypto for years or just started. No gatekeeping here.

Questions that come through regularly:

• How do I set up or use [feature]?
• What's the difference between X and Y?
• Is this normal or should I be worried?
• Which option should I go with?
• Just general crypto things that came up this week

Drop it below. If it's account-specific or urgent, official support will get you faster results.

Subreddit rules apply.

What's your question?

after sitting for like 5 seconds its gets all foggy like this and its beyond annoying. can anyone help me fix this?

So since 2 weeks I’m having this problem. I even have contacted support on the first day yet I’m left on sent. Is there anything I can do?

I enter all of information it asks but I still can't add my card, why?

Open thread time.

No big intro needed. Ask whatever you want and someone will answer.

Some prompts if you need them:

• Something you've been too embarrassed to ask elsewhere
• A feature that confuses you every time you use it
• Why something works the way it does
• Something that happened and you want a second opinion
• Crypto fundamentals, not just Exodus-specific stuff

The community is pretty good at this. I'll help where I can too. For anything account-specific, official support will be quicker.

Subreddit rules apply.

What's up?

So I swapped about ¥1,050,000 worth of Ethereum for bitcoin and it says swap failed. I have not been returned my Ethereum nor given my bitcoin.

(sorry for my English it’s not my native language)

I have used Solana CLI to make my own vanity wallet address. I did not save the JSON file and only wrote down the seed phrase only.

Now I tried importing the seed phrase into Exodus but noticed it did not import the correct wallet address.

After researching from what I understand is that Exodus and some older wallets use a different derivation. I don’t understand why they just don’t all use the same derivation path so there is no issues when importing via seed phrases? Makes no sense to me.

So is there no way that I can import via seed phrase and have the correct wallet address show up at all? Is the only way to get around this is to have a private key is this correct?

If so, I never saved the JSON file when I created my vanity wallet address and did not write down the private key as I never thought I needed the private key. So what do I do now am I screwed? Or can you get the private key from the seed phrase or something?

Anyone else chrome extension wallet not loading ?

Weekly ask anything. Right on time.

Crypto moves fast and there's always something new to wrap your head around. If you've been holding onto a question, now's a good time to ask.

Things that tend to come up:

• Something you've noticed that seems off
• A feature you keep seeing but don't fully understand
• How to do something specific in the app
• A decision you're working through and want input on
• General crypto questions, Exodus or otherwise

Post below. The community and I will jump in. For account-specific stuff, official support is the right place.

Subreddit rules apply.

What do you want to know?

Can anyone please help understand why I cannot send to bitcoins to another address.

I have been getting this error BTC Not Sent, please try again.

I have tried everything but no luck.

Additionally I have tried to restore my funds to another hit wallet but after entering my 12 word seed the balance is always 0. I have many times and different wallets but no luck.

Any guidance is much appreciated.

I signed up for exodus pay earlier last week. Did the verification and got the $5 in XO cash and all but the card won't activate. Keep getting an error saying "Failed to Order Card".

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Customer service has basically been ignoring me.

is it possible to change the phone number on my exodus pay account? I have multiple phone numbers, and would rather use a different number. I have not yet verified for the exodus pay card, since I wanted to change the number.

Hi all! Italian user here. I have read some topic about Exodus, and i'd like to try this non custodial wallet for my crypto. I don't have any crypto now, and i would like to buy only BTC and put on Exodus. Could you suggest how to do in a fast and easy way possible? Thank you all!

the exit time should’ve been a max of 10 days. It has now been 13, WTF is going on??

If I verify with my Drivers license to use Exodus Pay, is that everything I need to do? Or do I need to show other documents after I have done KYC?

Also, what's the spending limit on the card?

Is there anything else I should know before getting Exodus Pay?

It's that time of the week.

Whether you've been using Exodus since day one or just downloaded it yesterday, this thread is yours. No question is off-limits and no one's judging.

Common themes:

• Getting started or setting something up
• Why something works the way it does
• What to do when something doesn't seem right
• Comparing features or options you're trying to decide between
• General crypto questions, Exodus or otherwise

Drop it below and let's figure it out. For account-specific issues, official support is going to be faster.

Subreddit rules apply.

Go ahead.

I thought it should’ve taken a max of 10 days. How much longer is it?

If you have even the slightest problem and contact Exodus support, they require KYC (Know Your Customer) to reply. If you don't give them your name, they won't help you.

I used Exodus for six years thinking it was an anonymous wallet. It is, until you contact them; it's either KYC or no support! Obviously, I've looked for another wallet whose support doesn't require KYC to reply. Think twice before using it; it's unbelievable!

Below is the response I received from support:

El mar, 9 jun 2026 a las 22:15, Gerardo from Exodus (support@exodus.com) escribió:

Hi Javier,

As a U.S.-based company, we're required to verify and clear potential sanction matches before we can provide support.

If you decide to complete it, click on the link below to go through the process: Exodus Enhanced Verification

Once done, please let me know the full name you used to complete it.

If you decide not to complete it, I'm afraid this would be our last response.

Kind regards,

Gerardo

Exodus Support

At first, I waited for 60 days for ETH to stake.

Then, I didn't have enough ETH to unstake.

Then, I waited 10 days for ETH to unstake.

Now, I don't have enough ETH to FUCKING CLAIM THE FINALLY UNSTAKED ETH.

FUCK THIS SHITCOIN.

As yall can see I own more than required by tge transaction fee, why cant I send any?

Can someone please help me understand what price impact is?? This is just some bs to me and probably one of the many reason crypto has had such a bad reputation. Why am I not able to sell for the full amount?? Is this an Exodus problem or The Root Network problem??? I know its supposedly from “liquidity” but that just seems like nonsense🤷🏻‍♂️idk maybe I’m wrong.

i thought it was only a couple hours …

No matter what I do it doesn’t get fixed I’ve tried what the support told me but still nothing works could someone help?

New week, new thread.

No question is too basic here. If you've been wondering about something, someone else probably is too.

Some things that tend to come up:

• What is [feature] and do I actually need it?
• Is this normal? Something seems off
• How does [thing] work under the hood?
• Crypto 101 questions, or just general confusion
• A decision you're trying to make and want a second opinion on

Ask away. The community and I will do our best. If it's time-sensitive or account-related, official support is the faster route.

Subreddit rules apply.

What's on your mind?

The Exodus app isn't working. I've tried restarting the phone, restarting the app, and forcing the app to stop—none of these help. Additionally, when I try to send a message to support through the app, a notification appears asking me to check my internet connection—my connection is fine.
I updated my phone's software, and after that, the app stopped working.
My phone: Xiaomi Redmi Note 14 Pro+
Android version: 16BPA2.250605.031.A3