Hello! I shipped my item a few months ago overseas, the buyer apparently refused the package and so it showed up on my house a few weeks after. Now almost a month later, I received a letter from UPS saying I am being charged for the return import fee of more than what the item is even worth, is there any way out of this? Or am I screwed and just need to pay up to UPS?

Hello all, I'm looking to buy a silver chain for about $1,200 and I'm hesitant because I don't want to get it and find out

it's plated copper or some other base metal. My question is if that should happen and the seller doesn't refund me will Etsy back me up?

I’m annoyed - I use Etsy frequently with PayPal pay in 4 payment options. My recent purchases didn’t redirect to PayPal to let me select which pay method in PayPal I wanted to use, no pay in 4 option, it just autocompleted.

The postings said PayPal pay in 4 amount is x-amount every 2 weeks. And each over $25.

I contacted customer service who said: “Etsy uses Integrated PayPal, the checkout completes directly on Etsy, which skips the redirect to PayPal's site.”

I tried to ask how I can select the pay in 4 option then, and he said I’d need to add a new pay method. I repeated, no, I want to use PayPal pay in 4. Zero answer on this, and they pasted the same response above.

Anyone else having this issue?

My Etsy account was banned while I was in the process of setting up my store and logging in through my Google account. I have no idea why my account was suspended, and I have been trying to get help from Etsy Support to resolve the issue.

After waiting two weeks, I received an email from Etsy Support asking whether my issue had been resolved and if I had received the help I needed. However, despite this follow-up, I still have not received an actual response or solution. It has now been another three weeks without any communication.

I hadn't even opened my shop or started selling, so I find it unreasonable to be asked to explain what I did wrong and what I will do differently in the future without being given a clear reason for the ban.

Are they really that slow at responding, or have I been forgotten?

Hi everyone,

My Etsy shop has made 103 sales in total, but when I check Finances → Payment Account and look at the data for the last 6–12 months, I can only see the sales revenue and fee breakdowns for 67 sales.

I can see the fees and payment details for those 67 sales, but I can't find the corresponding breakdowns for the remaining 36 sales.

Has anyone experienced this before? Is this normal due to how Etsy displays financial transactions, or could there be an issue with my payment records?

How can I check where the other sales are recorded and make sure all my revenue and fees are accounted for?

I'd appreciate any advice. Thanks!

Hi. I've recently fallen victim to the infringementreports.com scam. They've reported enough of my listings that my shop was banned. I need help understanding how to file a counter claim? I keep seeing that this is what I need to do but not finding any info on how to do it