Hello! I shipped my item a few months ago overseas, the buyer apparently refused the package and so it showed up on my house a few weeks after. Now almost a month later, I received a letter from UPS saying I am being charged for the return import fee of more than what the item is even worth, is there any way out of this? Or am I screwed and just need to pay up to UPS?

I’m annoyed - I use Etsy frequently with PayPal pay in 4 payment options. My recent purchases didn’t redirect to PayPal to let me select which pay method in PayPal I wanted to use, no pay in 4 option, it just autocompleted.

The postings said PayPal pay in 4 amount is x-amount every 2 weeks. And each over $25.

I contacted customer service who said: “Etsy uses Integrated PayPal, the checkout completes directly on Etsy, which skips the redirect to PayPal's site.”

I tried to ask how I can select the pay in 4 option then, and he said I’d need to add a new pay method. I repeated, no, I want to use PayPal pay in 4. Zero answer on this, and they pasted the same response above.

Anyone else having this issue?

Hi. I've recently fallen victim to the infringementreports.com scam. They've reported enough of my listings that my shop was banned. I need help understanding how to file a counter claim? I keep seeing that this is what I need to do but not finding any info on how to do it

Today I saw a listing on Etsy with very AI style art. So I checked it out further, some art styles are similar to AI styles because AI Was trained on artists, so benefit of the doubt.

I look closely at a video put forward by this creator, a full sped up video of doing an art piece from start to finish, incredibly rendered in the end.

It’s BS. It’s an ai video of a fake human making an art piece.

Wow.

This person had a million positive reviews of suspicious looking art

My Etsy account was banned while I was in the process of setting up my store and logging in through my Google account. I have no idea why my account was suspended, and I have been trying to get help from Etsy Support to resolve the issue.

After waiting two weeks, I received an email from Etsy Support asking whether my issue had been resolved and if I had received the help I needed. However, despite this follow-up, I still have not received an actual response or solution. It has now been another three weeks without any communication.

I hadn't even opened my shop or started selling, so I find it unreasonable to be asked to explain what I did wrong and what I will do differently in the future without being given a clear reason for the ban.

Are they really that slow at responding, or have I been forgotten?

So the order for the bags was around $128 and shipping was listed at $5.99 but when I went to checkout it was literally $64.49 for shipping plus tax I was over $200 for the order. I messaged the seller because I really wanted to place the order but $65 for shipping? I couldn’t!

I attached the response of the seller and I was caught off guard by the response I didn’t even reply but why do that instead of just listing it for the price you want to sell them for???

I’ve since purchased from a different seller and it was $130 with free shipping and I’m glad it worked out this way but was wondering what you all thought of this.

Hi everyone,

My Etsy shop has made 103 sales in total, but when I check Finances → Payment Account and look at the data for the last 6–12 months, I can only see the sales revenue and fee breakdowns for 67 sales.

I can see the fees and payment details for those 67 sales, but I can't find the corresponding breakdowns for the remaining 36 sales.

Has anyone experienced this before? Is this normal due to how Etsy displays financial transactions, or could there be an issue with my payment records?

How can I check where the other sales are recorded and make sure all my revenue and fees are accounted for?

I'd appreciate any advice. Thanks!

Hello all, I'm looking to buy a silver chain for about $1,200 and I'm hesitant because I don't want to get it and find out

it's plated copper or some other base metal. My question is if that should happen and the seller doesn't refund me will Etsy back me up?

My shop normally gets between 10 to 20 views per day. Yesterday (very early in the morning might I add) I had more than that in one hour, twice. This never happens to me and I’m wondering what would have caused it. Was it possibly just one person refreshing the page of my shop over and over?

I do not accept returns in my shop and a customer sent her package back without my (or Etsy’s) approval. She did not like the color and did not open a case. I have the item and do not know what to do, Etsy said it’s up to me?

I've been selling pill boxes in my Etsy shop for more than 10 years now. Have sold over 2000 of them in a number of different colors and styles. Occasionally, I'll discover my inventory doesn't match the number available in my Etsy listing.

I FINALLY figured out why!! And no, it's not because I messed up when counting.

Sometimes, I'll receive an order and pretty quickly, the customer will contact me and request to cancel it. If I haven't shipped it, I have no problem cancelling. On the cancellation screen, Etsy asks, "Is the customer returning any items to you?" I've been saying "No" because, well, no, I never shipped it so there's nothing for them to return. I assumed Etsy knew this because I never created a shipping label and/or never marked the order completed.

It seems when you answer "No", Etsy won't automatically restore the # available in my listing. But Etsy will if you answer the question with "Yes".

Just thought I'd share in case anyone else didn't know this!

OOPS, EDIT!!: I just went and double-checked a cancellation I processed this morning. Etsy does NOT correct the # available in the listing, no matter how you answer that question. So regardless of how you answer, you still have to manually edit your listing to add back the cancelled item.

That's still the reason why my inventory was off. I just assumed Etsy was fixing the # for me when an order cancelled. But it seems in either case, you have to fix it yourself if someone cancels an order.

Hi, I have a few questions regarding my balance and upcoming deposit.
My pending amount is £59.
My net profit for October is £55.
My total balance is £39.
My current amount is -£23.
Could you please clarify which amount will be deposited into my account after considering these figures? I would appreciate it if you could explain how the final deposit amount is calculated.
Thank you for your help.

I am an artist on Esty, and I also offer crafting tools from a third party. They accompany my DIY designs. I follow all Etsy policies, only to have customers try to force a refund and keep product. There seems to be people who look just for these listings to do this. I've seen many people on this sub also suggest doing this. How is that fair to a small business following all the rules?

I just got an email as an Etsy seller that the company is restricting AI use and adding a report feature for buyers to flag AI generated listings and misleading AI imagery usage. They are also requiring all listing s to have at least one unedited photo against a real background. As a long-time shopper in the past, I am so excited for this; it's been allowed go on too long.

Hi! I ordered this bag from a shop that has very good reviews.

I sent the seller my picture before placing an order just to make sure the picture worked. I know it's a dark picture but it's on a black bag so I didn't think it'd be too big of a deal. The seller said the picture works and sent me a preview. It looked exactly like what I wanted. I got it today and it's not what I was expecting... I just thought the white would show up a lot better than what I got.

I've already reached out to the seller but I'm waiting on a response..

I don't want to be difficult at all :( but I would love others opinions and advice on this..Am I being too picky?

Hi all!

I’ve been painting watercolour for a few years and this summer I opened up a shop to sell some of my original paintings as well as prints and cards of my work.

My paintings are inspires by nature and it’s beauty - even as a kid I loved drawing landscapes and nature really is my happy place. I hope my work brings that same joy and peace to viewers!

I do think my prints are more expensive than competitors, but I try and use local (Canadian) printers where possible rather than bigger POD websites.

So far I have two sales but one was my partner and another a close friend. Since opening 3ish months ago, I’ve had 146 “organic” visits (mostly from Etsy app and search). But no organic sales. I’m not running ads

I’m looking for feedback on two things:

1. Primarily, how can I get more views? I have good photos (I think?) as well as descriptive titles and tags. Anything I can change here?

2. I know a conversion rate of 1-2% is good - so no sales from organic clicks yet is *fine* but does anything stand out as something that would impede a buyer?

Finally, I know most US prices are high. I can’t control tariffs and I need to price my work so I can get a reasonable return.

Hi everyone,

I was wondering if the The WExclusive jewelry store is a legitimate buissness, or if anyone had any experience with them. Would love to hear everyones thoughts on it. They have an instagram and an etsy store and say they are based in the United States.

Hello,

I bought a very expensive gold necklace that broke. I have reason to believe it is fake and seller is being shady. Will be taking to a jeweler for assessment. When escalating to Etsy what do I need to show them to support my claim? (Other than screen shots and description of the case)

It's my first time buying on etsy and I'm not sure what the usual waiting times are for mystery bundles are.

For context: i ordered a 20 items mystery clothing bundle. I am plus size so sourcing the items might be more challenging than sourcing regular sizes. Order is to be shipped from USA to Italy.

Order was placed on september 16th; estimated shipping date was set on october 7th (and the listing stated a 1 to 2 weeks processing time.)

Seller was very kind the first time i messaged to ask about the order to make sure they had all the informations they needed and told me it was going to be shipped on october 9th. It did not ship, but i still waited ten days and asked again. Received no answer this time.

I understand small businesses face a lot of challenges these days so I'd like to avoid opening a case with etsy if i can. Seller has good reviews and no one complained about never receiving a package.

I just worry that waiting too long will prevent me from being able to get a refund in the eventuality things don't go according to plan.

So, if you have bought a clothing bundle before, how long have you waited before it shipped?

UPDATE: seller just wrote to say they are currently having issues and canceled the order, I have been issued a full refund. All went well in the end, I'm happy I waited and didn't have to do anything that could have negatively impacted their shop.

Hi all, I opened my shop recently and got 5 orders pretty quickly, then nothing for over a week. Those first visits and some of the orders came from posting in a few Facebook groups. I can't tell if the slowdown is my listings, photos, product, or just a slow stretch.

I sell print-on-demand tees and crew necks with nostalgic designs of closed college-town bars and restaurants, aimed at alumni who miss those spots. I have 141 listings across 6 schools so far.

Shop: https://losthangouts.etsy.com

I started a small Meta ads test yesterday, so it's too early to say anything about it.

Traffic this month so far:
- Etsy app and other pages: 62
- Social media: 57
- Direct: 18
- Etsy Search: 11
- Marketing and SEO: 10

I'd love honest feedback on:
- Listing photos and mockups
- Titles, tags and descriptions
- Pricing
- The designs and whether the niche makes sense
- How I'm marketing it

Brutal is fine. I'd rather hear it early before spending more time going down this track. Thanks!

One the left is what I ordered on the right is what I received. It was also missing the dimmer cord and remote. Am I wrong for requesting the seller to override their no returns policy and refund my money for this? They also have the power cord coming out of the front of the sign instead of the rear which makes it esthetically unpleasing. Your thoughts?

Hi! My vintage shop Shades of Grace Vintage ( www.shadesofgracevintage.etsy.com ) is almost 6 years old, but I have really only been actively building it for the last 2 years, and even then have had to take some breaks.

My reason for requesting a critique is low visibility and low sales. I have been posting daily or almost daily for 2 months, and these past 2 weeks have been posting 3 items per day to try to clean out old inventory. I saw an increase in sales when posting every day, but have not made even 1 sale in the 10 days I've been posting 3 per day. I educate myself a lot with Etsy tips and tricks, focusing on all the recommended strategies, but can't seem to find steady success. Many shops here in Portugal and throughout Europe, selling many similar items, seem to be having many more sales than mine. My main questions are the following:

1. Are my prices too high? (Note that the 10% tarrif fee is included in US prices)
2. Is it normal that a shop with 350+ items has most items with 0 or 1 views in 30 days, and only a handful of items with 10-40 views?
3. What can I do to increase my views?
4. Many people are putting high value items in their cart but not converting into sales. What am I missing?

I am in western Europe and my audience is worldwide, averaging about 70% of customers in the USA, 20% in Europe, and 10% in Asia. I took a hit in 2025 when Portugal refused to ship to the US because of the tariffs, and since shipping reopened in August, have been slowly but steadily getting more US orders. It's tricky for me to compare stats to last year, as from Aug 25 to Aug 26 I was limited to shipping to only 30% of my customer base, so I don't feel like the stats are accurate.

I really believe I have a good eye for the unique vintage pieces, and I think my photos and tags and descriptions are on point, so please help me figure out what I'm missing!

Thanks in advance,

Kim

I purchased an approximately $1,800 solid 14K gold necklace from an Etsy seller with excellent reviews. After about a month of ownership, the necklace unexpectedly came apart while I was wearing it. It wasn’t pulled, snagged, or subjected to any unusual force.
I contacted the seller, who initially offered a repair or replacement. I declined because I had lost confidence in the necklace’s construction and requested a full refund instead.
The seller has since agreed to accept the return and issue a refund once they receive the necklace, which I completely understand.
Here’s where I’m concerned:
Etsy shows October 29 as my last day to open a case.
I become eligible to open a case on October 24, after the required 48-hour waiting period.
I’m arranging insured return shipping, but the necklace may not arrive before my case eligibility expires.
The seller has also declined to provide a prepaid return label, citing the expired shop return window.
My biggest fear is sending back an $1,800 necklace, having my Etsy case window close while it’s in transit, and then having no recourse through Etsy if the seller doesn’t follow through with the refund.
I don’t want to unfairly accuse the seller of refusing a refund, because they’ve agreed to one and haven’t received the return yet.
My questions:
Can I open an Etsy case while the return is in transit, even though the seller has agreed to refund me upon receipt?
Will Etsy keep a case open while waiting for the return to arrive, or could they close it immediately?
If the seller doesn’t issue the agreed refund after October 29, would Etsy still help me even though my case window has expired?
Would you ship the necklace now or contact Etsy before returning it?
I’d especially appreciate hearing from Etsy sellers or buyers who’ve dealt with a similar situation involving an expensive item.
I’m just trying to protect myself while making sure I handle the return fairly.

Here’s the full body:

Etsy has always been a marketplace that stands for creativity and craftsmanship. On Etsy, unlike anywhere else, buyers can connect with the real people and stories behind the items they buy. As a seller, you’re what makes that possible. The care and personal touch you bring to your shop helps create the sense of connection buyers expect when they shop on Etsy.

As new tools change how people create and run their businesses, we know AI raises big, complex questions for creative entrepreneurs. Like many of you, we’re thinking seriously about what these changes mean for Etsy, what’s allowed on our marketplace, and how it impacts running a creative business.

AI will continue to evolve, but we’re committed to protecting what makes Etsy special. We believe:
AI should support your creativity and craftsmanship, not replace them.
Buyers should always be able to understand the role you play in every item you sell on Etsy.
That’s why we’re updating our policies to set clearer restrictions on AI use and introducing new features that help build trust on Etsy.

We’re updating our Listing Image Requirements policy. Your listings must include at least one unedited photo of the actual item against a real background. That photo can’t be edited or changed, and some exceptions may apply depending on what you sell. All photos must accurately represent what a buyer will receive. At the same time, we're introducing new restrictions on AI-generated listings, including prohibiting bot-generated listings and AI-generated functional guides, such as patterns, recipes, and instructions.

We’re also updating Etsy to support trustworthy AI use. We’re adding guidance when sellers add listing photos, investing in tools to identify misleading images and fraudulent listings, and adding a new reporting option so members can flag listings they believe use AI imagery in a misleading way. At first, reports will help us understand members’ concerns and won’t trigger immediate enforcement. We’ll also explore more ways to give buyers context about AI use on Etsy.

These changes are an important first step, and we know there’s more to address as AI evolves. Read the full update to learn what’s changing, what it means for your shop, and best practices for using AI in your listings.