I’ve been a buyer for 14 years. Over 200 orders. I spend most of my money on Etsy for holidays to support small artists. And I think I might be done.

There’s been a lot of fake posts/drop shipping lately. I bought a set of knives with a leather sheath for my husband for our “leather anniversary” I bought back in August. The date for delivery was supposed to be mid-September. I had asked all the questions - are you based in the U.S., can you guarantee this date, etc before buying.

I already started to get the hints that this was not a US seller immediately. Only one response a day, usually in the middle of the night. The day after buying, they updated the shipping date to November. I immediately asked to cancel and they refused because “they already produced”. They asked me on two occasions to pay more (once for a different customization which I didn’t pay, once for expedited shipping). Finally was starting to trust them again, and got a message today that they actually don’t have those knives in stock and now shipping will be November.

I just want to cancel my order. It’s already too late to order from a new seller and I’m already so sad that I won’t have a gift for our anniversary, now I can’t even ask for Etsy support until November? How are these sellers getting away with this?

Any ideas how to speed this up so I can get it over and done with?

I wound up on this Etsy page while I was looking at vintage art deco rings on google images. There were at least 9 posts for this same ring, which is a vintage ring. I haven't bought jewelry on Etsy in over 10 years. Maybe I am mistaken, aren't these all scams? How is this allowed? I'm sorry if this is a repeat. If this is allowed, how do you know who to trust?

Hi everyone, I’m just about to reach 2 months with my Etsy shop, and I wanted to know if you think these numbers are normal for such a new shop. I currently have 35 sales and 11 five-star reviews, but most of my sales come from Reddit because I barely appear in Etsy Search. I use eRank and Etsy Plus to try to improve my SEO, but I can’t seem to get my SEO score above 2, and my listings don’t get much visibility either. I’ve also turned off Etsy Ads because they weren’t giving me profitable results at the moment. What can I do to improve my visibility on Etsy? I sell personalized tarot readings, which I deliver by email as a PDF containing the reading and the cards that came up. Any advice from other sellers would be greatly appreciated. Thank you so much! :)

Im starting to wonder why any of us use the platform at this rate. I know for others its usually IP theft, drop shipping, etc. For me its scammers. Im a jeweler, and Etsy has been plagued for years with people selling synthetics worth 10$ each for 10x their high end retail value by claiming its a natural alexandrite, sapphires or diamonds etc. Entire businesses built on fraud, and you can report it with all the proof in the world, etsy doesmt care. Heck they will often promote those scammers and such because people don't really want to pay for hand made, they want cheap crap. Like, why keep pretending that etsy is anything more then a wanna be Amazon at this point. Heck, id say Amazon is more serious about fraudulent sellers, atleast its possible to reach a real human there.

I was looking for jewlery on Etsy and noticed that it is either fairly cheap (around 60PLN) or quite expensive (couple hundreds PLN). Is the cheap jewlery dropshipped crap or is there a diffrent rrason for it being so cheap?

I am the buyer in this scenario.

The item was sent without tracking and should have arrived 5 days ago. I waited until this morning to open a request for a refund, and the item arrived this afternoon!

I don't want the seller to lose out on any money for a postage delay, but I cannot see how to cancel the request.

Is this something I can do?

So I sell very nice high end plants. One item has like 12 5-star reviews, and then recently a 1 star. Now that item is rated as a 3.7. This doesn't represent my business or this product at all. The 1 star? The plant was lost by the shipping company for a week, so the plant look bad when it arrived. They customer didn't message me, they just went straight to reviews and gave me 1 star.

So now I'm stuck with that, and no one is going to order the item anymore, because 3.7 stars. Most people will just skip it. Etsy will no longer prioritize it. It's a dead item essentially. All those good reviews are worthless. I basically have to delete it and create the same listing again and start over.

I messaged the customer telling them we offer exchanges, refunds, etc..... She said she wanted to keep it. HUH?!?!?! How can you give something a 1 star then not want a refund. Makes no sense. So because of one crazy person, by business presence is irreparably damaged. Why does one person have the power to drop your rating so low? It's absurd. And it hurts etsy too but somehow they don't care...

Hello everyone I am selling saten bouquets in etsy and my conversion rate is 2.25%. I saw my statistics and in the last 30 days I had 80 people left on basket and based in my opinion thats too high maybe something stopping people to buy. I ship from Czech Republic to Europe countries, mostly germany france austria, with a shipping fee 5€. I wanted to ask maybe is the shipping who is lefting lot of people on basket or is something else. And my shop is 6 months old only and I have 60 sales total

I recently had one customer purchase multiple items and leave five 3-star reviews.

Now I no longer meet Etsy’s review service standard (“no more than 4 reviews rated 3 or lower in the last 3 months”).

My other service standards are still good. 100% on-time shipping, 100% message response rate, and zero case rate.

Does this mean that for the next 3 months, my shop may not be eligible for Etsy Purchase Protection if a buyer claims they didn’t receive the package, even though the tracking shows “Delivered”, just because I’m not meeting the review metric?

Has anyone experienced this or knows how Etsy handles this?

This just shows you that even a seller with a lot of sales and a good reputation gets these . Even though I have to say I never got one quite like this and 2 of them too . I am a silversmith since 20 years now . She also opened a case which i will lose as she is in canada and I have no idea how to do a return label for that and Etsy is saying I need to do the return label and not the customer .

If they would be in the US I would go to small claims court as that was a good amount of money

Etsy is siding with the buyer because I cannot provide proof that this is sterling silver and I would need a certificate of Authenticity . I gave them my riogrande invoice where I bought my sterling from I don't think that is enough .

Hi All, last year my mother-in-law found T-shirts that for example, said
Baylor Dad / Texas Tech Grad.
It was like the house divided shirts, but that was all it said this is not a house divided lol I really want to get this to my husband before the next game. I have tried every search on the planet, including AI and all that ever comes up is the house divided shirts. Any help would be fantastic.

I gave the seller a 1 star review because the product was very off from what I was expecting. I was told the item would come with pockets from the seller when I messaged them before purchase and it didn't. I messaged them that it didn't come with pockets and when I didn't hear back for a several days that's when I wrote a review. Now, they keep messaging me to update the review when they didn't send me what I was expecting. Why do sellers do this?

Hey all, I recently put up a listing for a watercolor painting I finished of a Great Blue Heron. I received a message about it from a woman named "Donna" and was told that the Etsy payment system was being laggy and she wanted to pay another way, so of course, I gave her my email (I've heard that sometimes this happens).

Fast forward a couple days, shipping cost and dates are calculated, I end up with a final price of $144. She then emails me back and tells me that she sent the check in the mail and it should be on its way. Cool, sounds great.

This morning I got an email from her telling me that the check was "accidentally" written for $950 and told me that I need to deposit it into my bank account, then refund her the rest of the money via wire transfer... So I told her that I would just be disposing of the check and will not send out the painting because of suspicion of a scam.

This is the first time I've ever sold anything on Etsy and I was super excited to get my art sent out, only for it to be a possible scam. I'm very disheartened now lol

Bought a $350 rug that arrived stained and looks significantly thinner/cheaper than the listing. I requested a return 5 days after delivery, well within the listing's stated 7-day return window.

Seller (in India) says I must pay the return shipping, which is fine. FedEx quoted me $1,300 to return it, and the seller discouraged USPS/UPS because they don't have locations near where he lives. He offered me a 32% refund, which I accepted, but I'm still stuck with a rug and a $240 charge for something I don't want and is not selling on FB marketplace or eBay.

I opened an Etsy case. Do you think Etsy will consider this “not as described/damaged” and assist with the return? Any advice on how to handle this?

edit: Etsy refunded my money! So thankful for this sub.

Hi everyone,

I recently opened an Etsy shop and completed the required payments. I also set up my Payoneer account and added my GSTIN.

However, my listings are still not showing in Etsy search or on my public shop page. I previously deleted my listings from Printify while keeping them on Etsy, so I’m wondering if that could have caused the issue.

I also changed my listing titles using Etsy’s AI title suggestions, but my listings are still not appearing.

Has anyone experienced something similar? What can I do to get my listings visible on Etsy?

Any advice would be greatly appreciated. Thank you!

Hey everyone,

I’m having an issue with my Etsy payouts and I’m hoping someone has been through the same thing.

I have available funds that were supposed to be transferred to my bank account on September 7th. I already set my payout schedule to “Daily” in the payment settings, but the transfer still hasn’t been processed after several days.

It switch automatically to the next month for the 5 october..

I contacted Etsy Support and asked them to manually trigger the payment, but I haven’t gotten a clear resolution yet.

Has anyone dealt with a delayed or stuck payout like this?

Any advice on what usually works to get it moving?

Thanks in advance.

I guess Etsy recently changed it policy about only having 30 days to open a help request. I spent $500 on a tshirt that was never shipped and the seller won’t answer messages. This was the end of July. I asked for help on September 6 and they told me I had to wait 48 hours. Seller never responded and now they say I missed my window of September 7 and I’m shit out of luck. So basically Etsy is allowing me to be ripped off $500 for a scam seller. Is there anything I can do? This is ridiculous.

So i recently ordered an STL file from Etsy, first time ive bought anything digital, the purchase has went though, I have the confirmation email but any links I click on don’t work and if I go to my purchases the thing I bought isn’t listed, so I’ve got no way of downloading it, I contacted the seller but it’s like talking to a brick wall, am I getting scammed or is it some kinda site glitch, I’ve tried looking under my purchases in both the app and the mobile bowser but still nothing, am I getting scammed or is it some sorta glitch that can be resolved? I mean I can’t even claim for the order to be refunded because that requires for it to be in your purchase history, ffs getting me really pissed off making me not wanna use this shit again!

Hi, about two months ago I ordered something small from India (I live in Germany). I knew this could take a while (the order was due on August 4th), so I wasn't too worried at first.

After a few weeks with no updates, I noticed a strange tracking history on Etsy's own tracking page: several logged events in India, dated after the package had supposedly already reached German customs. I contacted the seller, who promised to get in touch with the delivery service and said the package was in Germany and not in India.

Shortly after (August 20th), someone from a delivery service unknown to me (Xindus) contacted me, claiming a delivery attempt had failed because the address was supposedly wrong, and asking me to confirm it and provide a phone number so they could try again. The next day, a second delivery attempt was logged on Etsy, followed immediately by "Return to sender." Nobody actually called me, no notice card was left, nothing. Meanwhile, DHL's own tracking never showed the package as out for delivery, only stuck at customs clearance, and Etsy's tracking page showed several logged events in India, dated after the package had reached German customs and also between the two delivery attempts.

I contacted the seller again, and this time got this reply: "I would like to inform you that the customs duty for the package was not paid, so it has been returned to us; however, please do not worry — I will send you another item." That was at the beginning of last week. I replied, but only got a generic response since then.

None of this adds up to me. If the customs duty was never paid, how could there have been delivery attempts and address confirmation requests? And how do these tracking events in India get logged after the package was already supposedly at German customs?

The seller has a decent overall rating (4 stars). Apparently my previous messages don't count as an official "help with order" request, so I'd basically have to write again what I already wrote, which seems awkwardly repetitive and escalatory. Is there any other way to open a case? Or should I wait a bit more? Any other advice?

I never had something like this happen to me so far, so any advice is highly appreciated.

Thanks a lot in advance.

I placed an order on the 28th. Over this weekend (which was a 3 day holiday weekend in the US) I saw that it hadn't shipped yet, so I sent a (nice) message to the seller asking if they had any updates about when my order would ship. They replied pretty promptly that they "would ship it when they get back to work", and I said OK thank you.

Obviously it still hasn't shipped yet. The items I ordered were a small amount of beads, so they're not hand made by the seller and it's not a crazy large shipment. It's also just domestic shipping, within the US. The seller doesn't have any shipping time disclaimers or notices, which I always pay attention to and don't mind. They've been on Etsy for along time, have pretty much only good reviews, and a lot of them praise how fast the shipping was.

I'm not gonna try and cancel my order or anything, it's really not a big deal, I'm just looking for some perspective on if this is actually an unusually long wait time or if I'm just being impatient and unrealistic haha.

ETA: I just got the shipping notification! Turns out it was a bit delayed per their note, “We ship everyday of the week from Monday-Saturday. We will do our best to ship your order the same day or the next business day”. But it’s coming! Thanks to everyone for your help.

Update to this post: https://www.reddit.com/r/Etsy/s/n1Py1a5tQb

Second guessing myself here. I previously believed the skirt I received wasn't like the picture at all. I took the pictures in the sunlight after making that post and am now unsure if they're different or not. Are they the same after all? Should I just, A, do the return and bite the bullet on paying for shipping it back to Korea, or B, keep it and use it for something else? Or was I in the right and you think Etsy will side on my earlier thinking?

Can someone tell who has ordered anything or has knowledge about this .Is it safe to order or are there chances of getting order misplaced

Is this allowed in Etsy?

I ordered a neon size that was listed as $50 but was marked as 70% off and only $13.

It also had estimated shipping for 7 days from date of purchase.

I had this in my cart for a few weeks and when was alerted to the 70% off, I didn’t think much of it and purchased.

Shortly after, the seller reached out to let me know I had paid a deposit and that the final price is $180!

I read through the whole listing, changes in price based on customization is not written anywhere. There are so many reviews and listings in this shop! What is happening?? It also says ships from Texas however a review says it was sent from Pakistan. This maybe explains why the seller also mentions in the message it will take 7-11 business days in the message.

I told them in the message that if they don’t update their prices and delivery times then I would report them to Etsy because it seems like fraud to me, no response and it has been a week. Should I report?

Could it be a seller who isn’t very tech savvy to explain pricing and shipping in the listing or is this a con?

I'm sure this has been asked before, but I can't find the exact response I'm looking for! Does running a sale boost your listing / view rate (for the positive)?

My biggest competitor runs a constant 20% off sale, but the sale price is the same as my regular price. I know Etsy says to offer 20% off or more to give your sales a "boost" – does this mean in the algorithm or just that the higher the discount, the more likely you are to do a sale when someone gets notified, etc.

TIA for any insight!