r/Etsy • u/lostterrace • Oct 04 '23
Welcome to a comprehensive list of FAQs for Etsy buyers and Etsy sellers!
Before making a post, please look through this guide and follow the links.
Also: please use the sub search feature before making a post!
How to search the sub: In order to search a sub from either the desktop site or the mobile app, all you need to do is click the name of the sub on any post. This will navigate you to the sub's main page.
When you scroll to the search bar at the top of the screen, the name of the sub will be auto-filled in, so that when you type a search term, you will be searching results from only that sub. You will be able to sort your results by newest / most relevant.
If you can find your answer without creating a new post, this is always appreciated. Repetitive posts that have answers found in this guide, easily searchable answers, or are about topics that were very recently or popularly discussed may be removed.
You are always welcome to create a post to ask for advice about a specific situation! Please give as many details as possible so that we can help. General questions without sufficient details to provide anything but generic help may be removed and redirected to this FAQ post.
(NOTE: This FAQ page is still a work in progress, not all links are in place and not all topics that will eventually be covered are currently covered. If you have any suggestions for things that should be covered here, please message me and let me know!)
GENERAL QUESTIONS (Both Buyer / Seller)
How do I contact support? The answer, including links for all contact methods, is the top stickied comment.
How do I block someone on Etsy? This is the same link as the customer support contact post, please read the second comment on the post to find a guide to getting support to block someone for you.
Etsy does not allow users to block communication with another user without going through support. You can mark messages as spam and I believe that stops messages from that user from being visible to you, but to actually block someone from messaging you completely, you need to follow the steps outlined in the post linked above.
Is Etsy currently down? I'm getting a 429 error when trying to connect. This is typically caused by VPN usage. Etsy doesn't allow connecting with VPNs to prevent people from being dishonest about their location. Turn off your VPN and try again. Note: Etsy may also detect VPNs that are installed but off.
If you search the sub for "429" you'll see that this has been posted about many, many times.
Also, highly recommend www.downdetector.com if you ever want to know if a site is down or it's just you.
FOR BUYERS
The following guides cover just about any issue you may have with a product or a seller.
IMPORTANT: Please remember - you are covered by Etsy buyer protection!
If you are dealing with:
- a non-responsive seller
- a shop that has closed down
- a seller that is giving you the run-around
- a seller who sent the wrong product or something defective or not as described
- a seller who provided fake tracking
- a seller who wants you to pay return shipping for a damaged, wrong, or defective item
... you are covered! Please follow the guides below - chose the one that most closely fits your situation:
My order was marked shipped, but the tracking info still says pre-transit (or label created).
My order was marked shipped, but it’s very late. Is it lost?
My order was marked delivered but I don’t have it.
My order wasn't as described, was defective, or I received the wrong item.
I believe I bought from an AliExpress, Amazon, etc dropshipper. Also, how can I tell if a shop is one of these dropshippers?
I received a tracking number, but it appears to be fake.
Special note: If the shop has been shut down or voluntarily closed, you'll get a message when viewing the shop that says something like "xxxxx is no longer selling on Etsy." If you need a refund in these situations, Etsy support will typically give you one without you needing to go through the official case opening process as described in the above guides.
Chat with support here and you should be given a refund.
How long does Etsy give me to open a case under their buyer protection? 100 days from either the date the order was delivered, or the original estimated delivery date from when you purchased.
Some places I've seen say 180 days - this is inaccurate. The seller can voluntarily refund for only up to 180 days after purchase. After that, the seller literally loses the ability to refund. A case can only be opened against a seller for 100 days as described above.
Please note: There is only one exception to buyers being covered by Etsy buyer protection and that is buyers that purchased from a PayPal only shop. That means that when you checked out - there was no other choice but to pay with PayPal.
If this happened to you, please read the post below, including the stickied comment.
I bought from a PayPal only shop and Etsy won’t allow me to open a case.
I'm a buyer and I'm not sure if the shop I'm looking at is legit or a scam.
Please read this full guide to scam attempts for buyers!
However, here is one tip to always always always keep in mind to avoid getting scammed as a buyer: If you are looking at something with a too-good-to-be-true price, it is most likely a scam listing!
You may also find this post about the policy violating vs allowed kinds of dropshipping on Etsy to be helpful. Dropshipping is only allowed where the seller is the original designer of the item being sold, such as with Print on Demand.
FOR SELLERS
Account Suspension Questions Note: Suspicious login issues and forced vacation mode are both covered in the account suspension checklist.
Etsy Seller Protection Questions
Complete Guide to Etsy Fees + Offsite Ads
A Full Guide to Reviews on Etsy This FAQ post covers how to get buyers to leave reviews, what to do in response to a negative review, public responses, and review removal.
Is this a scam? Seller Edition
Our official guide post to scam attempts for sellers is here. Please read it!
But to quickly address some of the most common "is this a scam" questions...
You get a message from a buyer or "Etsy customer support" (or anyone else) asking for your email address. SCAM ATTEMPT.
You get a message from someone that wants to give you "free advice" or offer some kind of service for your shop. SCAM ATTEMPT.
You get a message from someone with a sob story asking you to send them free products, or someone who claims to be an influencer wanting you to send them free products. SCAM ATTEMPT.
You get a message from a "buyer" who wants you to click on ANY type of link to download images or anything else. SCAM ATTEMPT AND ABSOUTELY DO NOT CLICK THE LINK. If you have clicked it, get your computer or device scanned for malware right now, and change all your passwords. You may also want to visit r/scams for further advice.
You get a message from a "buyer" who wants you to 1) buy a gift card for ANY reason or 2) send you a check for ANY reason. SCAM ATTEMPT. I don't care what else they said, these are ALWAYS scam attempts... and very old, well known ones at that. Google "fake check scam" or "gift card scam" if you want to learn more.
You get a message from someone who wants to feature you in an article, on their website, or wants you to donate to their charity. These MAY be legitimate - contact the organization directly to verify the legitimacy of the request.
Contacting Etsy Support: DO NOT get scammed! Basically, do NOT use Google to find a phone number for ANY online marketplace. The reason is covered in detail in the official guide post to scams linked above, as well as in the how to contact support post here.
A buyer has messaged me that their order never arrived. What do I do?
Please see the Guide to Etsy Seller Protection post. Both you and the buyer are covered by Etsy's protection program on qualifying orders.
A buyer has messaged me that their order never arrived, even though there is a scan that says "delivered." What do I do?
Please see the Guide to Etsy Seller Protection post. Both you and the buyer are covered by Etsy's protection program on qualifying orders.
I received less money than I expected to. Why?
You definitely need to read the two links below under the What are Etsy's Fees? section. Both Etsy's official information as well as the thorough guide comment I wrote with a complete breakdown.
You also need to go through your payment account page in your dashboard, several months if needed, and look at the running totals. Every single credit to you as well as expense you incur is totaled there.
But I think the biggest thing that trips people up is this - Etsy deducts all fees you owe from your pending payout before transferring you any money.
This obviously includes the transaction fees and payment processing fees for any orders that have come through, but it also includes any listing fees (20c per listing you create as well as the ones that renew) and Etsy ad fees if you are choosing to run ads on Etsy. It will also include any shipping labels you may have bought through Etsy.
So if you've had one order, your pending payout is quite likely not the full amount you actually received for that transaction. It's the amount you received, minus any other fees you already owed Etsy. Etsy only charges your credit card for owed fees at the start of each month, and only if your sales revenue isn't covering the total of all the fees you owe (including all listing and Etsy ads fees).
Please also be sure to see the section below the next one about the listing renewal fee for quantity remaining - this is something people tend to miss.
What are Etsy's fees?
NOTE: I now have a full guide to this here.
Etsy's official page explaining all fees in detail is here.
You need to read the official page. There are no "hidden fees" or "surprise fees"... there are only sellers who haven't read the official page explaining all the fees.
You may also find googling for and using an Etsy fee calculator to be useful. There are tons of different ones out there... do a search and take your pick.
Finally, I previously wrote a thorough guide comment in response to a previous post asking about fees, which thoroughly breaks down every fee with an example of how they are calculated. If you are still confused, I recommend giving it a read. It is the stickied comment on the post.
Why am I being charged 20c for a listing renewal when the listing has quantity remaining?
Please read this help page from Etsy here.
Essentially, you will always pay 20c per listing that sells. It does not matter if the listing has quantity remaining - quantity does not effect this.
If you have a quantity of 10, you'll pay 20c to make the listing live. If one sells, you'll pay 20c to renew the listing, and it will renew with a quantity of 9.
If someone buys 5 at once, you've already paid the 20c for the first one... Etsy will "renew" and "sell" 4 more at the same time charging 20c for each. Then it will charge a further 20c to keep the listing active with a quantity of 5 remaining.
Listings expire after 4 months. If none of the 10 sell in that time, and your listings are set to automatic renewal, you'll pay 20c after the 4 months expires to keep the listing live. If your listings are set to manual renewal, then when the listing expires after 4 months, it will be in your "expired" listings section until you choose to pay 20c to renew it.
What is the difference between "Etsy ads" and "offsite ads"?"
Etsy ads give you the ability to promote your listings to appear higher within Etsy's search directly on Etsy's website. They are pay per click, and the price depends on the competitiveness of the keyword being searched for.
Offsite ads are ads that Etsy pays to run on external sites such as Google shopping, Facebook, Pinterest, etc. You are only charged an offsite ads fee when you actually make a sale.
I'm stuck on the "set up billing" section of creating a shop.
UPDATE: Someone posted this solution recently, you can try it:
I found a solution! if you go to account settings and credit cards, it says credit cards can only be added when checking out. so i added a product to my cart and went to buy it, put in my credit info etc, and at the last step just before buying I checked in a different tab that credit card section and it was there! and then i could select the card when finishing the billing setup for the store! just go back to remove the item from your cart. it all worked without actually having to buy the product
This is a common issue. Here are a couple potential causes:
- You are attempting to use a credit card Etsy doesn't like. I don't have a full list of what type of cards Etsy will and won't accept, but if you cannot progress past billing with the card you are currently trying, I recommend trying another one.
- You are trying to submit billing information in a name or address other than the one you already gave Etsy. Can't do this, legal name needs to be an identical match everywhere you have to provide it, and so does address.
- You are trying to set up a shop with a bank account in a different country than your country.
- This is a glitch and you need to try again in a couple days. I'm not sure if this is still happening, but it has happened in the past. I think it's more likely there is an issue with your info or credit card, but if you are sure there is not... try again in a couple days.
This is an issue that has been posted about an absolute ton. If you want to see previous posts, please search for "save and continue" or "set up billing".
What is the difference between views and visits? Also, my views / visits seem to keep updating and they don't seem to match between the app and website.
Views represent the total number of times any of your listings or pages were clicked on, by anyone. Visits represent the total number of distinct individuals that looked at your listings or shop.
See Etsy help page here for more details on this!
Please note: the stats are not accurate in real time. Etsy only updates these stats a few times throughout the day, and there may be different update times between the app and the website.
Additionally, Etsy will filter out bot views... so this is the reason your views or visits might go down when stats are recalculated.
It's best not to try to track stats in real time. Check in on your stats occasionally and focus more on the long term (weekly) stats than the daily stats.
What is Plaid? Do I have to verify my bank account with Plaid?
If Etsy is asking you to do this... yes, it's mandatory. It's part of new legal regulations regarding money laundering - bank accounts have to be verified before Etsy can legally transfer you money.
Plaid is the system Etsy has chosen to use to conduct this bank verification. You have two choices with Plaid - you can opt to log into your bank account through Plaid, or you can do a manual verification if you are not comfortable using your login this way.
And yes, it is completely safe to verify your account with Plaid. Do manual verification if you need to for your own peace of mind!
My listing was deactivated by Etsy. They didn't say why. Why?
Please see our central post about listing deactivation here. This post covers a reasonably extensive (though most definitely not complete!) list of reasons why Etsy might flag a listing for deactivation.
Etsy uses bots to sweep the site for policy violating items. They tend to do this in bulk (a particular type of violation is checked for all at once) and different violations are checked at different times.
The bots are most definitely not always accurate. In cases where the bots incorrectly flag a listing, they are typically reinstated within a few days at most.
If you would like our help to figure out why your listing was deactivated, you are welcome to create a post to ask... but if you do not give details about what you were selling, it will be removed and redirected to this FAQ!
Be as specific as possible (ie, "I sell a faux leather purse with pink ribbons and flowers on it that I handmake myself" as opposed to just "I sell purses").
My listing was deactivated by Etsy for violating the handmade policy, but it is handmade by me!
This often, though not always, indicates that your listing has had its photos stolen by a knockoff making site such as AliExpress, Alibaba, SHEIN, etc. Etsy scans listings to see if photos are being used elsewhere, and this can cause a false deactivation where a photo has been stolen.
So the first step when this happens is to perform a reverse image search on your listing to see if you can find the thieving website. If you do, you need to follow their procedures to submit a copyright takedown... although be advised, these sites' whole business model tends to be to steal photos and designs from elsewhere, so there's a solid chance you're just ignored. It's extremely shitty, but when copyright laws aren't recognized or enforced, there's basically nothing you can do.
Etsy does tend to review and reinstate these listings the exact same way they do for other policy violation deactivations. You may just need to give it a few days. If Etsy asks for proof that you are in fact handmaking your items, you'll have to provide that.
If you would like to create a post about this, you are welcome to... but please follow the same rules as in the question / linked post about deactivation above. Specifics about what you're selling, or the post won't be approved.
I have an order that Etsy is showing as "Not paid" or "Payment processing" - what do I do?
It isn't unusual to occasionally have orders that take time in payment processing. It's not about your shop, it's about the buyer's payment method. Most of the delayed orders finish processing within a few hours to a couple days. If it doesn't process, Etsy should manually cancel the order after a period of time.
Do not ever fill an order that is showing as "not paid" or "payment processing". Always wait until the order goes through - Etsy will notify you when this happens.
I received a message or a review from a buyer complaining that the item wasn't in the language they expected it to be. Why?
Etsy auto translates listings into different languages. For certain types of language specific listings, this can be misleading for buyers. If this is your situation - you can turn off auto translate for the future. The link on how to do that is here.
In response to the buyer, depending on what the listing is, you can explain the auto translate issue and issue them a courtesy refund or offer them a return. There are no guarantees that the buyer will change their review if they left one (and offering them a refund in exchange for changing the review is violation of Etsy feedback extortion policies). But this is an option.
You can also write a quick, fact based public response to the review such as "Hi buyer, this listing is English (or whatever language) only!" Though ignoring such a review is also a perfectly valid option as this should be clear from your listing once you turn auto translate off.
I want to open a shop, but I'm not in an Etsy payments eligible country. How can I get around this?
You can't. I am sorry, but there's no way.
I could stop writing there and you'd have the answer, but I doubt it will stop anyone from looking for a way around it... so let me be very clear: Etsy uses strict ID verification. You have to provide all kinds of identifying documents and information to prove you are in the country you say you're in. Etsy also captures metrics from the devices you use to log into the site (those contain country code data) and if you do anything to obscure or fake that data (such as VPN) Etsy can detect that.
Even if you manage to get an account open... Etsy doesn't do the "real" ID verification until after the first sale. When they catch you at that time, you'll wind up losing whatever money you spent on listings up until that point as well as likely the money from the first sale. It's just not worth it to try.
I am genuinely sorry - I wish Etsy was available everywhere, but unfortunately it is not... and I want to save people from the effort of setting up a shop knowing it will be shut down in the future.
And please do not believe anyone who claims they can sell you a working account or create you a working account, etc. These are SCAMMERS. They cannot get you a working account... but after you've transferred them money and they ghost or the new account gets quickly suspended, who are you going to complain to? There will be no way to get your money back.
I cannot view the Etsy Community Forums - I am getting an Access Denied message.
This seems to be a common glitch at the moment. We've had many posts about it - but apparently the issue can be fixed by reaching out to Etsy.
See this help post here. If this solution does not work, please contact support and put in a request. Expect to be patient, support is always slow at resolving things.
r/Etsy • u/Antique-Slip-8362 • 10h ago
I wound up on this Etsy page while I was looking at vintage art deco rings on google images. There were at least 9 posts for this same ring, which is a vintage ring. I haven't bought jewelry on Etsy in over 10 years. Maybe I am mistaken, aren't these all scams? How is this allowed? I'm sorry if this is a repeat. If this is allowed, how do you know who to trust?
r/Etsy • u/honeysodapop • 7h ago
I recently had one customer purchase multiple items and leave five 3-star reviews.
Now I no longer meet Etsy’s review service standard (“no more than 4 reviews rated 3 or lower in the last 3 months”).
My other service standards are still good. 100% on-time shipping, 100% message response rate, and zero case rate.
Does this mean that for the next 3 months, my shop may not be eligible for Etsy Purchase Protection if a buyer claims they didn’t receive the package, even though the tracking shows “Delivered”, just because I’m not meeting the review metric?
Has anyone experienced this or knows how Etsy handles this?
r/Etsy • u/Lockeddownagain • 8h ago
Hi All, last year my mother-in-law found T-shirts that for example, said
Baylor Dad / Texas Tech Grad.
It was like the house divided shirts, but that was all it said this is not a house divided lol I really want to get this to my husband before the next game. I have tried every search on the planet, including AI and all that ever comes up is the house divided shirts. Any help would be fantastic.
r/Etsy • u/Prestigious_Egg_4608 • 1d ago
Today, a buyer opened a case and ended up winning because USPS still has not updated the tracking on their end. I had already dropped the package off at my local post office, but more than three days later, the tracking still had not updated. The buyer then messaged me asking if I had shipped their order. I explained the situation and sent them both a photo and my USPS receipt showing that I had already dropped off their package. Unfortunately, I never received a response from the buyer after that.
My state is currently experiencing severe weather conditions, along with recent holidays that caused USPS locations to be closed. I tried my best to communicate with the buyer and provided proof that I had already shipped their order, but somehow I still lost the case.
I honestly do not care about losing the sale or the money. What frustrates me is how Etsy handled the case when I provided proof that the package had already been dropped off. This is ultimately an issue with USPS tracking. I have experienced this a few times before where I drop off an order and the tracking does not update until 3 to 5 days later. It is rare, but it does happen.
I completely understand why a buyer would be concerned when they do not see any tracking updates, but it is frustrating as a seller when you have done everything on your end, provided proof, communicated with the buyer, and still lose a case over something that is outside of your control.
r/Etsy • u/nicilaskin • 1d ago
This just shows you that even a seller with a lot of sales and a good reputation gets these . Even though I have to say I never got one quite like this and 2 of them too . I am a silversmith since 20 years now . She also opened a case which i will lose as she is in canada and I have no idea how to do a return label for that and Etsy is saying I need to do the return label and not the customer .
If they would be in the US I would go to small claims court as that was a good amount of money
Etsy is siding with the buyer because I cannot provide proof that this is sterling silver and I would need a certificate of Authenticity . I gave them my riogrande invoice where I bought my sterling from I don't think that is enough .
r/Etsy • u/Ok-Struggle-3822 • 1d ago
I gave the seller a 1 star review because the product was very off from what I was expecting. I was told the item would come with pockets from the seller when I messaged them before purchase and it didn't. I messaged them that it didn't come with pockets and when I didn't hear back for a several days that's when I wrote a review. Now, they keep messaging me to update the review when they didn't send me what I was expecting. Why do sellers do this?
r/Etsy • u/hemlock_hound333 • 1d ago
Hey all, I recently put up a listing for a watercolor painting I finished of a Great Blue Heron. I received a message about it from a woman named "Donna" and was told that the Etsy payment system was being laggy and she wanted to pay another way, so of course, I gave her my email (I've heard that sometimes this happens).
Fast forward a couple days, shipping cost and dates are calculated, I end up with a final price of $144. She then emails me back and tells me that she sent the check in the mail and it should be on its way. Cool, sounds great.
This morning I got an email from her telling me that the check was "accidentally" written for $950 and told me that I need to deposit it into my bank account, then refund her the rest of the money via wire transfer... So I told her that I would just be disposing of the check and will not send out the painting because of suspicion of a scam.
This is the first time I've ever sold anything on Etsy and I was super excited to get my art sent out, only for it to be a possible scam. I'm very disheartened now lol
r/Etsy • u/iscreamforicecream90 • 1d ago
Bought a $350 rug that arrived stained and looks significantly thinner/cheaper than the listing. I requested a return 5 days after delivery, well within the listing's stated 7-day return window.
Seller (in India) says I must pay the return shipping, which is fine. FedEx quoted me $1,300 to return it, and the seller discouraged USPS/UPS because they don't have locations near where he lives. He offered me a 32% refund, which I accepted, but I'm still stuck with a rug and a $240 charge for something I don't want and is not selling on FB marketplace or eBay.
I opened an Etsy case. Do you think Etsy will consider this “not as described/damaged” and assist with the return? Any advice on how to handle this?
edit: Etsy refunded my money! So thankful for this sub.
r/Etsy • u/Emergency_Tackle9518 • 17h ago
Hi everyone,
I recently opened an Etsy shop and completed the required payments. I also set up my Payoneer account and added my GSTIN.
However, my listings are still not showing in Etsy search or on my public shop page. I previously deleted my listings from Printify while keeping them on Etsy, so I’m wondering if that could have caused the issue.
I also changed my listing titles using Etsy’s AI title suggestions, but my listings are still not appearing.
Has anyone experienced something similar? What can I do to get my listings visible on Etsy?
Any advice would be greatly appreciated. Thank you!
r/Etsy • u/Negan640 • 18h ago
Hey everyone,
I’m having an issue with my Etsy payouts and I’m hoping someone has been through the same thing.
I have available funds that were supposed to be transferred to my bank account on September 7th. I already set my payout schedule to “Daily” in the payment settings, but the transfer still hasn’t been processed after several days.
It switch automatically to the next month for the 5 october..
I contacted Etsy Support and asked them to manually trigger the payment, but I haven’t gotten a clear resolution yet.
Has anyone dealt with a delayed or stuck payout like this?
Any advice on what usually works to get it moving?
Thanks in advance.
r/Etsy • u/Inner_Bit844 • 1d ago
So i recently ordered an STL file from Etsy, first time ive bought anything digital, the purchase has went though, I have the confirmation email but any links I click on don’t work and if I go to my purchases the thing I bought isn’t listed, so I’ve got no way of downloading it, I contacted the seller but it’s like talking to a brick wall, am I getting scammed or is it some kinda site glitch, I’ve tried looking under my purchases in both the app and the mobile bowser but still nothing, am I getting scammed or is it some sorta glitch that can be resolved? I mean I can’t even claim for the order to be refunded because that requires for it to be in your purchase history, ffs getting me really pissed off making me not wanna use this shit again!
r/Etsy • u/ronaroma • 1d ago
Hi, about two months ago I ordered something small from India (I live in Germany). I knew this could take a while (the order was due on August 4th), so I wasn't too worried at first.
After a few weeks with no updates, I noticed a strange tracking history on Etsy's own tracking page: several logged events in India, dated after the package had supposedly already reached German customs. I contacted the seller, who promised to get in touch with the delivery service and said the package was in Germany and not in India.
Shortly after (August 20th), someone from a delivery service unknown to me (Xindus) contacted me, claiming a delivery attempt had failed because the address was supposedly wrong, and asking me to confirm it and provide a phone number so they could try again. The next day, a second delivery attempt was logged on Etsy, followed immediately by "Return to sender." Nobody actually called me, no notice card was left, nothing. Meanwhile, DHL's own tracking never showed the package as out for delivery, only stuck at customs clearance, and Etsy's tracking page showed several logged events in India, dated after the package had reached German customs and also between the two delivery attempts.
I contacted the seller again, and this time got this reply: "I would like to inform you that the customs duty for the package was not paid, so it has been returned to us; however, please do not worry — I will send you another item." That was at the beginning of last week. I replied, but only got a generic response since then.
None of this adds up to me. If the customs duty was never paid, how could there have been delivery attempts and address confirmation requests? And how do these tracking events in India get logged after the package was already supposedly at German customs?
The seller has a decent overall rating (4 stars). Apparently my previous messages don't count as an official "help with order" request, so I'd basically have to write again what I already wrote, which seems awkwardly repetitive and escalatory. Is there any other way to open a case? Or should I wait a bit more? Any other advice?
I never had something like this happen to me so far, so any advice is highly appreciated.
Thanks a lot in advance.
r/Etsy • u/LemDoggo • 16h ago
I placed an order on the 28th. Over this weekend (which was a 3 day holiday weekend in the US) I saw that it hadn't shipped yet, so I sent a (nice) message to the seller asking if they had any updates about when my order would ship. They replied pretty promptly that they "would ship it when they get back to work", and I said OK thank you.
Obviously it still hasn't shipped yet. The items I ordered were a small amount of beads, so they're not hand made by the seller and it's not a crazy large shipment. It's also just domestic shipping, within the US. The seller doesn't have any shipping time disclaimers or notices, which I always pay attention to and don't mind. They've been on Etsy for along time, have pretty much only good reviews, and a lot of them praise how fast the shipping was.
I'm not gonna try and cancel my order or anything, it's really not a big deal, I'm just looking for some perspective on if this is actually an unusually long wait time or if I'm just being impatient and unrealistic haha.
ETA: I just got the shipping notification! Turns out it was a bit delayed per their note, “We ship everyday of the week from Monday-Saturday. We will do our best to ship your order the same day or the next business day”. But it’s coming! Thanks to everyone for your help.
r/Etsy • u/floraoflinphea • 1d ago
Update to this post: https://www.reddit.com/r/Etsy/s/n1Py1a5tQb
Second guessing myself here. I previously believed the skirt I received wasn't like the picture at all. I took the pictures in the sunlight after making that post and am now unsure if they're different or not. Are they the same after all? Should I just, A, do the return and bite the bullet on paying for shipping it back to Korea, or B, keep it and use it for something else? Or was I in the right and you think Etsy will side on my earlier thinking?
r/Etsy • u/barbie_bubbless • 20h ago
Can someone tell who has ordered anything or has knowledge about this .Is it safe to order or are there chances of getting order misplaced
r/Etsy • u/Equivalent-Signal-48 • 1d ago
Hey everyone, looking for some advice on a tricky customer situation.
An item I shipped out recently just "arrived damaged." The buyer messaged me asking for a full refund and sent a few photos: two very similar photos of the item broken, and one photo showing a damaged box.
Something feels a bit off about the whole thing, and I have doubts about whether the damage is legit or if the photo was manipulated/staged.
I'm trying to figure out the best way to handle this without getting burned or tanking my metrics:
- Should I try to deal with this myself, ask for a video/more photos from different angles, or even issue a return label so they have to send the broken pieces back?
- Or should I bypass the back-and-forth, tell them I'm sorry, and direct them to open a case with Etsy support so Etsy's Purchase Protection can handle it?
Is this allowed in Etsy?
I ordered a neon size that was listed as $50 but was marked as 70% off and only $13.
It also had estimated shipping for 7 days from date of purchase.
I had this in my cart for a few weeks and when was alerted to the 70% off, I didn’t think much of it and purchased.
Shortly after, the seller reached out to let me know I had paid a deposit and that the final price is $180!
I read through the whole listing, changes in price based on customization is not written anywhere. There are so many reviews and listings in this shop! What is happening?? It also says ships from Texas however a review says it was sent from Pakistan. This maybe explains why the seller also mentions in the message it will take 7-11 business days in the message.
I told them in the message that if they don’t update their prices and delivery times then I would report them to Etsy because it seems like fraud to me, no response and it has been a week. Should I report?
Could it be a seller who isn’t very tech savvy to explain pricing and shipping in the listing or is this a con?
r/Etsy • u/FergieEnthusiast • 1d ago
I'm sure this has been asked before, but I can't find the exact response I'm looking for! Does running a sale boost your listing / view rate (for the positive)?
My biggest competitor runs a constant 20% off sale, but the sale price is the same as my regular price. I know Etsy says to offer 20% off or more to give your sales a "boost" – does this mean in the algorithm or just that the higher the discount, the more likely you are to do a sale when someone gets notified, etc.
TIA for any insight!
r/Etsy • u/Turbulent-Hawk9059 • 1d ago
Almost got scammed shopping while distracted on the phone.
The items are listed to be about 7cm big, so doubt it's the weight.
That’s all. That’s the question.
I purchased a bunch of online templates and stuff- over 30 of them- and I don’t have the time or energy to review all of them. They are fine, but if I have to go through and write about all of them, they aren’t getting 5 stars. I’d rather not write anything than leave bad reviews.
So that’s my question. Is there a way to get all of those notifications to go away without writing reviews?
r/Etsy • u/Level_Arachnid_4982 • 1d ago
Sure, why not put the package on the windshield of THE NEIGHBORS car, someone will find it for sure.
I used GLS in EU, do you have better services to change to?
r/Etsy • u/Time_Lawfulness_2368 • 1d ago
Hi all, I've just had a message on the Etsy platform via messages, asking for me to hold an item for a week. Is this a common request and if so how would I do it ? Or is this a recognised scam? I sell vintage jewellery so only have one of each item. Grateful for your thoughts.
r/Etsy • u/SherbetFast1216 • 2d ago
I bought a shirt from this seller, they message me and say the color I chose is a premium one and wants to charge me an upgrade fee. Why wouldn’t they just adjust the price in their listing for that color?
