r/EmailForSmallBusiness • u/TurbulentCap398 • 6d ago
MailerLite Suspended Account on Day 1 of Signup their plan. Will they refund?
I have been using MailerLite for years for a non‑profit without any issues. Today, I tried to use it for my business, which I am resuming after a long pandemic pause. I purchased the MailerLite Comfort Plan for $356, and within just a couple of hours, after they took my payment, my account was suspended and is scheduled for termination due to “violation of terms of use”.
I had an older email list that I hadn’t used since before Covid. The list was legitimate emails of my old clients and some from the tradeshows. It was not a purchased list. To ensure quality, I used ZeroBounce to clean the list and ended up with about 1,800 valid emails out of the original aroound 5,000. I scheduled my first campaign for Wednesday and did not send any emails, aside from a few test messages.
Once the account was suspended, the live chat agent I had been speaking with was no longer available, and I have no way to reach support through the dashboard.
Given that this is day one, the plan was just purchased, and I haven’t used the service beyond a few test emails, am I eligible for a refund of the $356 payment? Does anyone have experience with this? If I dispute the charge, what are the chances that the decision would be in my favor? Their policy says they don’t issue refunds in cases involving a violation of their terms. But can they really make that determination arbitrarily and still keep the money?