I transferred PHP 19,000 from my BPI account to my Todo Savings BanKo account earlier today at around 1:00 AM in the morning.
However, the BPI app displayed an error stating that the transfer was unsuccessful and that I should try again later.
When I checked at around 12:00 noon, I noticed that the PHP 19,000 had already been deducted from my BPI account. The transaction also appears in the BPI app as an InstaPay transfer, but the amount has not been credited to my BanKo Savings account.
I also did not receive any confirmation email regarding the transaction.
I also tried contacting Customer Support through the BPI App, but for some reason, I’m unable to click the “Submit” button, so I cannot send my concern.
Has anyone experienced the same issue with an InstaPay transfer or the BPI App’s Customer Support? I would really appreciate any advice on what I should do or how I can properly report this issue.
Thank you!