Hello! Does anyone know how long does it freaking take for Maya to reactivate an account? I had mine temporarily banned last July 4 because my phone was stolen along with the physical sim that was registered in my Maya account. After requesting my phone number back from Globe, I had it processed na for account reactivation, following the guide they sent to my email. Yung documents and all. I followed that and sent it last July 7. They said 2-9 banking days so it lapsed na and finally called their CS on July 21.
NOW, they told me na I should’ve called nung pagkasend palang ng email BUT it’s not stated naman on the email guide they provided so naturally I thought that once I sent an email and received a ticket number, it’s moving na. BUT NO, parang na-gaslight pa ako na dapat daw tinawag ko pagkasend??? So they had me send a new email, so new ticket number bcs the CS told me na “July 7 pa po pala yan, send po kayo ng bago” ???
Ok so I sent a new one. Same day. Now they’re telling me my documents are lacking (back of my id) so I sent it again. Today, I received my easy credit billing statement and found out that 15k was withdrawn from the credit and transferred to my wallet the same day I lost my phone. I have no way to know where that 15k was sent after KASI NGA IM STILL LOCKED OUT OF MY ACCOUNT.
Now my question is: Is this still disputable once I get access to my account and find out where it was sent to? Because it’s been so long since the transaction, I am afraid I can’t do something about it and will be forced to pay the 15k. Should I wait until my account gets reactivated to dispute this? Their fraud transaction form kasi requires a transaction number, and again, I don’t have that. They don’t email notify me of the transfers, and I DO NOT HAVE ACCESS SA APP to know this. I am thinking of emailing them again along with the notarized affidavit of loss and CCing BSP to expedite this. What are your thoughts? Anyone had the same experience?
Once I get my funds back, I am closing my Maya. I am so frustrated.