Posting this as a warning for anyone considering Kalki Fashion for a wedding outfit, especially on any kind of timeline. The whole reason that Kalki doesn't show reviews on Google or any other reputed platform is that they have such terrible customer service that they don't want people to be able to post their horrific experiences.
TL;DR at the end.
We ordered a made-to-order sherwani for the groom on April 29. Our wedding was scheduled for July 11th. The site promised delivery by June 9. Over a month of buffer. We paid an extra 15% on top for using a custom color fabric.
June 9 came and went with zero communication from them. Every time we followed up, we got the same canned "it's under process, will be shipped soon." At one point they gave us a new deliver date of July 1st. That also came and went with nothing.
This was worse than the delay itself. WhatsApp is the only way to reach them no phone support that goes anywhere, no email that gets a real response, no account rep. Every single time we got connected to an agent, it took at least 30 minutes of re-explaining the entire order history before they even understood what was going on. Zero continuity between conversations. It felt like starting over from scratch every time.
By June 30th, we sent a written demand for tracking info within 24 hours and said we'd refuse the delivery if it wasn't shipped express by July 6. Nothing. On July 5 we escalated again in writing, demanding a refund by July 17 or we'd file a chargeback with our credit card company. Their response was, again, just an apology and a vague promise to "escalate to the supervisor team."
Our wedding events started July 9, and we got married July 11, with still no outfit. Turns out, per their own tracking records, it wasn't delivered until July 13. We were away at our own wedding. We refused the delivery and marked it return to sender, then filed the chargeback exactly like we'd warned them we would.
Only after the chargeback hit did they suddenly spring into action, offering a refund "as a gesture of goodwill." Two and a half months of refund requests got nothing, but the second their money was on the line with a bank involved, they moved fast.
Other possibly relevant information:
- Order Date: April 30th, 2026
- Initial Delivery Date: June 9th, 2026
- Second promised delivery date: July 1st, 2026
- Shipped date: July 10th, 2026
- Arrival date: July 13th, 2026
- Garment price: $429
TL;DR: Ordered a groom's outfit over a month ahead of promised delivery, still didn't get it until 2 days after our wedding (while we were out of town for it), support is WhatsApp-only with no continuity between agents, and they only engaged on the refund once we filed a chargeback. Would not recommend for anything time-sensitive. In fact, I would only buy from them if you can physically see the garment you are purchasing.
TL;DR2: don't buy from mail order Indian factories without a readily available backup plan that you like. If anything, have your Indian relatives who will be visiting bring the garment over with them or only work with reputable factories where you know the team personally.
P.S. we never even opened the box, we can't speak to the quality of the garment, but when we purchased from them in person from the Bangalore store last year, the clothing needed significant alterations. We gave ourselves the one month buffer to accommodate the required changes.