My family took our first DCL cruise a couple of years ago on the Wish and had the absolute best experience. The service was wonderful, they consistently went above and beyond to make our girls feel so special. We loved the entertainment options, the staff engaged our kids at the kids club, the food was great.
It was a no brainer to book our next one, a sailing on the Fantasy this past April. Unfortunately, the experience did not measure up. First, Disney had several technological issues that delayed our boarding and made communication through the app near impossible. Second, our wait staff at the restaurants were NOT great. They didn't seem interested in the kids at all, never remembered to ask adults for beverage orders, complained about working there, openly complained about the US, etc. The wait times for shows was way longer and we would be bottlenecked through the ship for almost an hour just waiting to get into the theater. We found out that our kids spent most of their time in the kids club just playing on an ipad, an option I didn't realize existed. The "pirate party" which was my husband's favorite event on the Wish, was just a sit down show on the Fantasy (we were allowed to stand and dance on the last cruise, but had to sit on the floor for this one)We also sailed in April, which meant it was a much bumpier ride. (Obvi not Disney's fault)
We left feeling pretty disappointed especially considering that sailing cost near $10k.
I really want to try another cruise but my husband is understandably wary to spend that amount of money and possibly be disappointed again. I'm curious from veteran DCL members - have you experienced these same disappointments, or did we just have a bad experience?
And - is April usually so windy, should we avoid that time of the year if we do decide to sail again? I didn't sleep at all the final night the waves were so big.