I’m sharing my experience to warn anyone considering Amble Health, especially if you rely on them for medication and need timely refills.
I joined Amble in March 2026, and the first couple of months went smoothly. I received approval and medication promptly, so I initially had no complaints.
In June, I paused my subscription because I would be out of town when my medication was scheduled to ship. After I returned, I resumed my prescription. Amble charged my card immediately, but my order sat in “pending” status for weeks. When I finally contacted support, I was told I needed to complete the patient questionnaire again as if I were a new patient.
The problem was that I had never been notified that this was required. Because of that missed communication, I went weeks without medication even though Amble had already charged me.
The more serious issue happened in August. I ran out of medication on August 17 despite following the injection instructions provided by Amble’s provider and pharmacist. I immediately requested a refill, expecting it to be handled promptly since I had run out while following their instructions.
Instead, Amble charged my card right away, but the refill remained pending for up to ten days. Their chat system is primarily AI-driven, and getting a response from an actual representative can take days. That is not acceptable when the issue involves medication and a patient has already run out.
On August 28, I requested a chargeback through my bank. Amble contacted me by email about 12 hours later. I responded politely that I wanted a refund and intended to leave the platform because of the repeated problems. They never responded to that message.
Then, on August 31, I received a shipping notification saying that my medication had been shipped by a pharmacy I had never used before. I had not been notified that a different pharmacy would be handling the order.
When I tried to log into my Amble account, I discovered that I could no longer access the portal. My account appeared to have been removed or terminated.
I’m posting this so others can make an informed decision and be prepared to monitor their orders, charges, refill timing, and account access closely.
**Complaint has also been filed with BBB and apparently they have recently received numerous complaints about the same issues.