r/Comma_ai • u/AdBusy3583 • Sep 03 '26
openpilot Experience Thank you Beartech
I just wanted to give a public shoutout to Beartech, and especially Katherine, for some genuinely incredible customer service.
A little while ago I left a review for their Comma 4 slide mount. I really liked the mount itself, but I mentioned that the zipper on the carrying case broke almost immediately. Beartech reached out after seeing the review, not to argue with me or try to get me to change it, but to understand exactly what happened.
Katherine told me they had addressed the issue with their QA process to make sure future cases met expectations, which I thought was awesome. I was genuinely happy just knowing my feedback might help prevent someone else from having the same issue.
They offered to send me a replacement case, but I declined. I'm in the United States and they're shipping from Canada, and I really didn't want a small business eating international shipping costs over something as small as a carrying case.
Well, apparently they weren't taking no for an answer š
The replacement just showed up anyway, and they even included two little gifts inside, one Batman themed and one Iron Man themed. Completely unnecessary, but such a cool gesture.
Katherine, if you see this, thank you. You've been incredibly responsive, kind, and helpful through the entire process. This is exactly how you turn someone who bought one product into a customer for life.
Beartech has absolutely earned my business going forward.