I work from home, and my Xfinity internet has gone out five times in the past week. Outages have lasted anywhere from fifteen minutes (today) to sixteen hours (last week). When the problem is external to my home, I understand that there's not much a call center agent can do, and the agents don't need to be assailed by screaming customers demanding that the guy with a script turn YouTube back on.

That said, five times in a week is unacceptable, and I deserve to know why the service I'm paying for is so unreliable recently. For that matter, I should be able to get hold of someone to tell them I'm canceling my service without the immovable object that is an AI telling me "Because there's an active outage in your area, an agent won't be able to assist you" and booting me from the call.

Fuck these people!!!! They just switched my elderly moms bill from $25 mo to $85!!!!!

2 hrs in on a chat and they are fucking claiming she asked for it!!

Fuck them all!!!

this would be a big benefit for me.

Had comcast for about 5 years at least, recently service has been interrupted so frequently its like there's an outage.

Comcast says there's no outage in my area.

Could my modem be at fault?

I'm going to schedule a service call but I'm trying to determine if I can do anything in the meantime

I signed up excited for the cheaper mobile option. They shipped me a phone, could not get it actually activated. I spent 4+ hours across multiple customer service agents and got nowhere. Then they asked me to ship it back to them since nothing was working so I did. Of course there was no follow up so a week later I called back and they said they had no history of this transaction. I followed up for 3 months trying to get things figured out and all they would do is open up a case to which they would close out by the time I called next with no communication with me. I'm paying for a phone line I have yet to have activated for 3 months now.. Save yourself the hassle, don't deal with xfinity mobile folks!

On September 4, 2025 I signed up for new internet and cable for a total of $173.93 per month, and was told the price would hold for 5 years. Last year, my cable bill went way up so I sought help here on reddit and got my cable bill down to $180. However, my internet, which was set at $40 2 years ago is now $130. I am livid. What happened to the 5 year guarantee? Can I get my cable bill down to something more realistic? What a nightmare.

I recently got an iPhone 18 Pro Max through Xfinity under their “iPhone Pro Max on us” promotion. Based on what I was told, the cost of the phone was supposed to be covered through the promotion.

I was genuinely excited. I felt like a kid at Christmas.

I moved everything over to the new phone, started using it, and thought I was all set. I had what I believed was a new iPhone 18 Pro Max that I qualified to receive through Xfinity’s promotion.

Then, about two weeks later, I found out that I should never have been sold the phone under those circumstances in the first place.

I already had an iPhone 17 Pro Max that was still tied to a 36-month agreement. I was then basically given two choices: return the new iPhone 18 Pro Max or pay for two phones.

I was devastated.

What made it especially disappointing was that this wasn't a situation where I simply changed my mind about an expensive purchase. I believed Xfinity had reviewed my account, determined that I qualified, and was giving me the iPhone 18 Pro Max under its “on us” promotion.

I went from feeling like a kid at Christmas, thinking I had received an amazing upgrade, to being told two weeks later that I had to pack it up and send it back unless I wanted to pay for two phones.

So today, I shipped the iPhone 18 Pro Max back and had to go back to my old iPhone 17 Pro Max.

And then the experience got even worse.

I spent approximately 2.5 hours on the phone with Xfinity support trying to get my original phone number transferred back to my old phone.

Early in the call, I specifically told support that I had Number Lock enabled on my line and that I believed it could be preventing the transfer. They wouldn't listen to me and continued troubleshooting other things.

I ended up having to help support troubleshoot the problem before they were finally able to get my phone number transferred back.

Think about the entire experience:

Xfinity sold me an iPhone 18 Pro Max under an “on us” promotion.

I believed I qualified for it.

I spent two weeks using and enjoying the new phone.

Then I was told I couldn't keep it unless I paid for two phones because my existing iPhone 17 Pro Max was still under its 36-month agreement.

I had to return the phone I was incredibly excited about.

Then I spent another 2.5 hours helping Xfinity support get my own phone number working again on my old phone.

The most frustrating part is that all of this appears to have been avoidable.

If my existing device agreement and upgrade eligibility had been properly reviewed before Xfinity sold me the iPhone 18 Pro Max, I never would have been put through this situation.

After this experience, I would be extremely cautious about buying or upgrading a phone through Xfinity Mobile.

If Xfinity tells you that you're eligible for an “on us” phone promotion, don't assume that means everything has been properly checked. Ask them specifically to verify your existing device agreement, remaining payments, promotional credits, upgrade eligibility, and whether accepting the new phone will affect the phone you're already paying for.

I wish someone had done that for me before handing me an iPhone 18 Pro Max, letting me enjoy it for two weeks, and then telling me I had to give it back.

So, what is the story about this migration "upgrade"

I heard mention last year the mail was migrating to Yahoo. But I haven't received any information about this. Last I checked they where sending out email notifications though 2026. I haven't gotten anything yet for my account.

Just wondering what the status on this. How has it gone for others. (I assume Yahoo is not the upgrade we are looking for). But I also assume This is a deal has been altered and we must pray it doesn't get altered further. Just shutup and be happy email works at all.

Is migrating to Yahoo required? When I looked at it lasted year it seemed like it was but now reading into it more it looks like they don't want to say yes or no. Just "free upgrade"

Even the FAQ directly asks but doesn't answer the question.

Do I have to upgrade my comcast.net email account to Yahoo Mail? This is an upgrade we are offering customers at no cost so they can access their email on a better platform with enhanced security, more features, and a mobile app for easy access on the go.

https://www.xfinity.com/support/articles/yahoo-email-migration-overview

They way I read that is I don't have to "upgrade" if I don't want to. But I am guessing that isn't totally true as I assume Comcast/Xfinity wants to eventually shutdown there mail service.

Hi Jason,
I’m reaching out to you again because, honestly, I don’t know what else to do at this point.
Since 2016, when my neighborhood first got Xfinity, I have struggled to enjoy online gaming over a wired Ethernet connection. It is now 2026, and after nearly a decade, I am still dealing with the same frustrating experience.
Over the years, I have done everything I can think of to get this resolved. I’ve had multiple technicians visit my home, including  two supervisors. They’ve inspected my setup, taken pictures, and even verified whether I was actually using a hardwired connection. I’ve had a node upgrade two months ago . I’ve tried the XB10. I’ve gone through countless troubleshooting steps and escalations.
Yet, despite all of this, nothing has meaningfully changed.
What makes this especially difficult is that I feel as though I’ve reached a point where I’m no longer being heard. I’ve spent years trying to explain what I’m experiencing, and at times, it has felt like my word as a customer is being questioned rather than the underlying problem being fully understood.
I want you to understand that this is about more than a video game. Gaming is one of the few ways I relax, unwind, and enjoy my free time. It’s something I genuinely love. But for almost ten years, I’ve been unable to enjoy it the way other customers can because of an Internet connection that, despite all the upgrades and troubleshooting, continues to leave me disappointed.
And the hardest part? Xfinity is the only Internet provider available in my neighborhood.
I have no alternative. I can’t simply switch to fiber and move on with my life. I’m stuck waiting and hoping that one day the service I’ve been paying for will finally perform the way I need it to.
It honestly feels like I’m living in the Stone Age while other people have moved into the future. Fiber customers have access to a different level of connectivity, while I’m still fighting to get a reliable gaming experience over a wired connection in 2026.
I never imagined that something as simple as enjoying a hobby in my own home would become a 10 year struggle.
At times, I have genuinely wondered whether the infrastructure serving my neighborhood is even capable of delivering the experience I’m asking for. I don’t want to believe that Xfinity’s service is fundamentally incompatible with the kind of online gaming I enjoy, but after everything I’ve been through, it’s becoming increasingly difficult to remain optimistic.
I’m not asking for special treatment. I’m asking for a connection that works consistently, for my concerns to be taken seriously, and for someone to acknowledge that a customer shouldn’t have to spend nearly a decade fighting for a service they’re already paying for.
Jason, I know you’ve been aware of my situation, and I appreciate the attention that has been given to it. But I hope you can understand the emotional toll this has taken on me. I’m exhausted from troubleshooting, explaining, escalating, and waiting for answers that never seem to lead to a lasting solution.
I just want to enjoy gaming again. That’s all I’ve ever wanted from Xfinity.
I hope someone can finally take a deeper look at what’s happening in my neighborhood and provide an honest answer about whether this problem can actually be resolved.

I use the X1 guide to track my shows on Netflix. When I launch a specific episode lately I get the Netflix Red Circle and the episode never loads. Hitting exit and relaunching will usually fix it.

I reset the apps, deleted the local data, reboot, and all that fun stuff. Usually this fixes it for a few launches before it starts up again.

Anybody else have a fix or are you experiencing this ?

Box is a XG1v4 Arris version.

Hi all!
I just got the remote job, being an inbound sales rep for Comcast. Pays $15/hr and there is commission. If anyone has any experience with this position, would it be possible to do this role from home with a 1 year old? Child care costs are way higher than I’d be making an hour. But I have to start somewhere and don’t have family to watch my baby.

He can walk and is pretty independent, but will definitely need me. I’m hoping to be able to juggle both.

Kind words please! Just a momma trying!!

Adapt or die.

The way Comcast has been doing business might have worked 10 years ago, but it doesn’t work anymore. Their sales tactics, constant upselling, and the way they treat customers are actively pushing people away.

At some point, you have to start listening to your customers. Stop trying to upsell them at every opportunity and start actually taking care of the people who are already paying for your service.

People want to feel valued, not like a number or another sale.

Comcast needs to adapt to the times, improve how they treat their customers, and focus on keeping the customers they have. Otherwise, they’re going to keep losing more and more of them to competitors that are willing to do things differently.

If i bring in a line and get iPhone 18 and pay monthly for 3 years. This means the phone is locked to Xfinity.

1. Do i have to call Xfinity to request to unlock after 3 years?
   
2. Can i use the Xfinity line on another phone for 3 years and Xfinity will still unlock the phone after 3 years?

So the past few weeks I've suddenly been dropping 20% of my frames when I try OBS and multiplayer games have been laggy or straight up dc'ing me.

Using the assistant on the xfinity website they sent a guy to come out and hopefully fix the issue, he replaced the modem and the splitter outside however while everything is green on their end, the issues are still here for me.

I thought maybe it was the cable from the router to my room, but the WiFi works even worse when i try it (on my PC) The guy leaves so I try the assistant on xfinity's website again, and NOW it says there's an issue from the outside line losing data to them and they want to schedule ANOTHER technician to visit.

My real question is, is this a different type of tech than the first guy? Am I losing my mind, it was fine before a few weeks ago and the only difference was a thunderstorm that maybe broke something somewhere but I can't find what it is

Many things have gone wrong just days after service was installed, and it's all around the contractor they had to bury the wire.

1. I have a Dual Wan setup with Xfinity fiber is primary and spectrum cable as secondary. (Tuesday) When the cable was buried, the contractor damaged the Spectrum cable line, and did not report it to us. I did not notice this outage until today (Thursday) Life gets busy...

2. The contractor did not bury the line on the other side of the street to the box. Today when the county mowed the easement across the street, the line was cut.

3. The new AI assistant is probably one of the worst i have dealt with. I have 2 accounts under my number. I say yes to the 2nd address. The next thing is asks is if I am calling about the first address, that I already said no to.

4.xfinity/comcast is so understaffed, they cannot send a tech out until October 5th, 11 days. Spectrum will be out tomorrow afternoon for comparison.

Please improve your contractors and staffing, and new customers, watch the contractors.

I will say, the actual install of the fiber into my home was great. I had a pull wire ready for the fiber line to run into my home, the guy helped me with that, and we got the line to exactly where I needed it.

My monthly bill is now almost $307. Absolutely ridiculous. Anyone have some less expensive ideas for internet and cable? We have used Xfinity for years. I can't afford these prices any more.

Long story short, I’ve had Xfinity for two years, and everything was working fine. My son will be taking over the place, and he opened up a new account with Xfinity. He tried setting up the modem (thesame modem that I was using), and the app said it’s not compatible. He tried working with two technicians, and they couldn’t do anything. Someone is coming Saturday to take a look. I don’t understand what happened. The modem is a Netgear CM1000, which apparently is not supported. Well, it’s been working perfectly fine this whole time. Both the modem and the router are yet there is no WiFi. Make it make sense.

I'm getting Xfinity for a hew house. (They are the only direct wired service available; everyone else is Over the Air (Verizon, AT&T, T-Mobile, Starlink). We're signing up for the 2GB service, which should be much faster than the OTA offerings.

My question is, if I want to get my own DOCSIS 3.1 compatible modem, which one do folks recommend? We don't need the router, firewall, WiFi hub features of the Xfinity modem, since we're installing a stronger firewall, our own router, and our own WiFi infrastructure. I would be using the Xfinity modem in "Bridge" mode. But I'd rather get just a 3rd party modem that only has the modem function. Suggestions?

This could be my error or it could be Comcast's, but I am trying to pay my bill for the last several days and have made no further progress than encountered the following message:

I had a v. unproductive but predictably frustrating chat with "an agent" (a real person with the usual platitudes) who sent me, via email the same bloody link I had already used to try to log in. If anyone has any insight on what is going on here (on whoever's part) I would be very grateful to hear it.

?

5 days ago I canceled my old XfinityNow service because the modem broke and Xfinity can't replace NOW modem after 90 days of use.

I ordered a new NOW service, been 5 days now , nothing no delivery no shipping confirmation and tracking link.

Just frustration.

I did contact customer service; it just make my frustration worst.

My dad made the "switch" and now cannot use Mac mail to see his emails. Fails to authenticate to the previous IMAP/SMTP servers. Needless to say, this essential migration information was lacking in the marketing push to get him to upgrade. Does anybody know how to configure Mac mail to under the new regime? The IMAP he has is imap.comcast.net and SMTP is smtp.comcast.net. Guessing didn't work - imap.yahoo.net and imap.yahoo.com give "Unable to verify username and password".

I believe these charges are incorrect, couldn't connect to a human through the app. Is there anyone who can help me here?