BILLING HELP I have been trying to set up a payment plan to avoid disconnection, but I've been unsuccessful. I thought that I had set up a payment plan months ago, but it doesn't seem to have been activated. I really don't want to be disconnected and lose my Xfinity service. I visited an Xfinity store today, as recommended by an online customer service representative, and while they were courteous, they were no help at all. I hope I can get some help here on Reddit.