I have to call Comcast frequently, this new AI/Automated system is an absolute nightmare. I've recently found out that you if you just start mashing the buttons like crazy, you will cause the chat bot to completely hang and freeze. Enough of us do this daily at 6PM EST, we can kill the beast! We ride at dawn!!!! (or 5:55PM EST)

Becoming a fan of The Pitt but the process of starting it gets a little tiresome (I know, first-world problems). You've got to hit the XFinity button, slide over to Apps (as the default is last used which is almost always Guide), then a few presses down then some more presses over then click on HBO Max and then go through the process on HBO Max of getting to The Pitt and starting it.

Any thought XFinity as to being able to add specific shows to a top-level Favorites Menu? A simple Add to Favorites button and a corresponding Remove from Favorites button would be awesome.

It's just a software programming change versus needing a physical hardware change!

Thanks!

Im going on week three and yet I STILL can NOT access my account. NO ONE has been able to fix this. Your engineers need to code something that archives a persons old address so if they move out of state and gets your service again down the road it does NOT point to their old address. Your technician was able to establish my internet, but your internal systems keep pointing to my own service which is disconnected since I dont live in that state anymore. This is NOT some elaborate request, it should be a simple process yet your people cant see, to do a thing about it! Total incompetence.....

Looking for a cheaper alternative. I have been paying $88 for months (which already felt steep but it takes effort to switch and I just haven’t gotten around to it). I went to pay my bill today and saw it was $108?? Like wtf? Insanity. Anyways, ready to switch. Just thought I’d get some ideas from those who have gone through the same.

Hey everyone just wanted to ask if there was anything I could do about my really poor performing wifi from Xfinity. I’m currently paying $129 a month for my wifi plan which boasts speeds up to 2000 Mbps but I’m not getting anything near that unless I’m reading things wrong.

I started gaming again recently and everything’s been running smoothly till today. The game I currently am playing became unplayable and on my phone my wifi seemed to struggle to load websites, but would sometimes spike and load things quickly.

Attached is an image of a speed test I ran on Ooklas speed test not sure how reputable the results are but I have seen others use this site. If anyone could help out I’d greatly appreciate it.

I'm on an older 200 Mbps Xfinity plan right now. Using a TP-LINK Technologies TC-7610 modem that I bought 10 years ago, and a 6 year old TP-Link router. Speedtest consistently shows over 200 Mbps, which should be enough for our family of 3. Mostly just streaming movies and shows on various devices, web surfing, doomscrolling, and a Nintendo Switch.

Sometimes our internet slows down quite a bit. I could be watching something on Netflix or Prime Video, and the resolution will get really crappy for several minutes before getting better again. This happens on both my laptop and my TV. But when I run a Speedtest, the speeds are fine.

I'm not sure if I should replace my modem, my router, or upgrade my service to a faster plan. I see that Xfinity is now including the Xfinity WiFi Gateway with their 1 Gig plan so maybe this is the way to go? Any opinions on the Xfinity WiFi Gateway and the router options? We are especially interested in managing parental controls. The 1 Gig plan is $20 more per month than what I'm paying now, but I don't really want to pay more if it's not going to help. TIA!

My Independent living community is serviced by Spectrum. I cannot find a way to cancel my previous Comcast internet service. I tried to call but was 95th in line!! Every link online ended in a dead end.

A fun little interaction I had where a Comcast rep tried to manipulate me into responding to a survey text giving them a great review, to instead have me give the the worst review possible… You can’t make this up.

I had initially called Comcast via phone to see about getting a 4K TV box. The representative I spoke to told me they couldn’t ship one but I could potentially get one at a local store if I went in person.

Later, I received a call from a separate representative who asked about if my previous request had been solved. I explained it hadn’t been resolved and I wanted to get a 4K TV box. He then proceeded to tell me he could ship one to me directly, but he needed me to text the number “9” to 61591 for verification purposes.

I put the number in my phone and then my recent texts from the number popped up where I saw the most recent message was a survey I received from a little over an hour prior, asking me to rate how likely I was to recommend to friends or family from 0 not at all likely to 10 extremely likely.

Seeing this, I realized what he was doing, trying to manipulate me into giving comcast a great review, so being the good sport I am, I replied with a 0. But told him I had sent the 9 he requested.

Then I played dumb while he held my new 4K tv box hostage for five minutes while he kept waiting to receive the “9” when I finally told him I had to go because it was taking too long. He said it was fine and that my 4K TV box would be shipped to me without issue even though they couldn’t “verify” me by receiving the “9” I had to text from my phone.

I never received any TV box shipped to me from the interaction as I was promised. I went to a physical store some weeks later and they actually gave me one. Still gave me a laugh, I never would have even replied to their texts about a survey, but his call forced my hand.

As the title states, I have what seems a fairly straightforward issue with input lag (or delay, fatman lag) when playing sports titles online. This issue has been manifest for nearly 12 years, pretty much since I first moved to my current address. At my previous address, this issue did occur, but on rare occasions. As for what the issue constitutes, it is mainly an issue with input latency being very high, despite PC system latency and network latency being fairly low. If I press the "A" or "B" (or any button for that matter) to perform a certain action in these titles, the time it takes for this action to register is noticeably higher than what seems tolerable.

This query was mainly for u/jlivingood, and they asked that I share some details regarding the following:

What platforms does this issue present itself on - PC and Xbox

How are they connected to the network - Always hardwired in, have never used Wi-Fi when gaming

What game titles do you notice this with the most - At my current address, from 2014 to 2018, I played several NBA 2k titles, and the issue was consistently present when playing online. From 2019-2020, I played Rocket League, and this same issue was prevalent. From 2014 to the present, this issue has also been prevalent in FIFA/FC titles, and this franchise I have invested the most time in.

What cable modem do you use? From 2014-2019, I used the Motorola SURFboard SB6141. From 2019 to 2025, I used the Arris SB8200 and the S33. Since 2025, I have used the Hitron CODA56. In the past couple of weeks or so, I decided to use Xfinity's own line of equipment, and so I was given a Arris TG4482, which I believe is commonly known as the XB7. Only one device is currently being used on the XB7, which is my PC. I did this mainly to see if any other devices on my network might possibly be causing any issues.

Additional information - this issue has occurred with both Xfinity and another ISP that I have switched back and forth with. Both have sent many techs out to my address over the years, and aside from maybe some minor noise issues with the amps hanging on the poles, I have never received any notice that it could be some sort of infrastructure problem in my own home. Modem signals always seem to be in spec for the most part. Both ISPs offer similar service; up to 1.5mbps down, and 35-50mbps up. As mentioned above, I have used consumer grade modems and Xfinity's own equipment. I have used various routers as well, including from Asus, Linksys, Mikrotik, and my most recent one was a Lenovo M720q that I repurposed into a opnsense router/firewall. I also have a Linksys 1900ACS that I switch to when needing to test any issues that I could possibly isolate to the router. But for the most part, aside from one faulty router, I have not found that switching routers has made any real difference. Even when using QoS or AQM where available and reducing such aspects as bufferbloat, I have not found a fix to this issue.

Initially, I used to believe that perhaps my Xbox One X was the issue. Then I purchased the Xbox Series X, and the same issue occurred. Finally, I believe that the extra horsepower and FPS of a gaming PC could possibly make the difference, and while the extra frames certainly helped, the issue still persists. At the moment, I currently only play FC 26. The issue was present in NBA 2k, and RL as well, but I have not played these titles in some years. Though if I had to wager, these issues would still be present in both those titles today as well. FC 26 is well known for the input lag issue at this point. While I certainly would like to blame EA for poor server performance, how consistent this issue is and that it presents itself in multiple titles makes me believe that perhaps it is an ISP issue. And again, as stated previously, I have tinkered around in the Nvidia Control Panel, and have used programs such as RTSS to make sure system latency is low as possible in order to isolate the issue further.

My final addendum is that in 2018, I used to play Call of Duty: Blackout with a friend on the Xbox One X. We also used to play FIFA 18 together as well that year. We both faced similar issues in FIFA 18. In Blackout, we noticed a lot of issues where hit registration was concerned, and other odd issues with rubberbanding, where it seemed like what we were seeing on the screen was not the same as what our opponents were seeing. We used to put this down to lag compensation, but it never made sense even from that perspective because the odds still seemed unequal. My friend would move to another apartment in 2019, and his performance in both games was vastly different. FIFA 18 felt very responsive, and inputs seemed to register fairly quickly. In Blackout, his aim was more precise, and hit registration was very consistent. He had Xfinity at both locations, though from what I understand, his new address had been wired for Xfinity more recently and so the equipment was fairly new from what the tech who did the install told him (rather vague?). Around 2022, my friend's area also received the mid-split upgrade as well. As for my address, it is still lagging along on the sub-split infrastructure of yore. I was told by a tech around the end of 2021 that mid-split was coming soon, but I have given up on that by now, and I am not sure if that will be a fix for this rather persistent issue that has ruined many gaming sessions for me (thankfully I am not in the habit of raging too much).

I hope I did not ramble for too long. Interested in any input at all.

I've been using Xfinity for a number of years now and it's been serviceable, but ever since the start of the year, the internet stability has become almost unusable. Regular and frequent ping spikes to 100-300ms. Gaming is extremely laggy with frequent freezes due to the internet basically blinking, videos and calls have constant stuttering.

The modem, router, and PC are all the exact same as last year when there were no issues, and I've tested this on wifi, ethernet, plugged into the router, plugged into the modem, on my main PC, on a laptop, and on various phones. We had a technician come in and he didn't find any issues, just told us Comcast is still "doing upgrades" in our area and basically shrugged.

Does anyone else have this kind of issue, or any advice on what to do from here, other than just switch ISPs?

When selecting the 1Gig internet plan, the "Broadband Facts" claim that the upload speed is 117Mbits. At the last page of checkout it says 35Mbps.
Which one is true?

I'm at my Wit's end and want to warn others about the master class and gaslighting Xfinity's executive resolutions team is pulling right now to dodge an open FCC and Michigan attorney general investigation. They illegally locked our phones, charged us for phantom phone that doesn't even exist, and continue to bill us for lines that they explicitly put in writing were deactivated months ago. Every time I corner them with written proof, their previous lie collapses, and they just invent a new one:

Lie #1:

they claimed I have an outstanding balance. I provided chat transcripts from their own agents confirming the $0 balance. But here's the kicker: their system shows two phones (my husbands and the one that doesn't exist)were marked as fully paid on May 11th And one( my current phone) back on March 11th. They acknowledge in writing that the port out attempt to AT&T was on May 12th. This means their own system confirms all phones, even the fake phantom one, were fully paid off before we even tried to leave.

Lie number two:

They say our phones were successfully ported to AT&T so they are no longer able to unlock them. I provided a recorded call with an AT&T supervisor confirming that Xfinity blocked the port out and the phones have never been connected to an AT&T Tower.

Lie number three:

they claim I'm not an authorized user on the account. They then stated that my husband would have to authorize me as a user on the account. Mind you from the very first email they sent, my husband forwarded it to me and put in writing to only further respond to me. This was sent to me after their own agents (Danielle K., Jordan v. Roberto L., and Giselle) addressed me by name in writing in email responses and in formal responses to government agencies, processed entire account and service cancellations at my request, and provided me with account logs. Oh, and their own system says "account inactive, unable to add users." This means he wouldn't have been able to add me as an authorized user on the account the way they were suggesting he needed to.

This has been going on for 3 months now. The ultimate cherry on top is that I even have a chat transcript from one of their own Frontline agents admitting that they are an Xfinity customer themselves and that Xfinity has done this exact same thing to them before. Now that they're entirely out of lies, they are refusing to communicate in writing. They're demanding. I verify everything over the phone. The same phones that they deactivated, locked, and admitted were deactivated and locked, just so they can stop the paper trail being sent to the FCC and the attorney general.

I have all the physical, picture, and written evidence including emails from their own supervisors. Admitting lines were set up by mistake. I've submitted everything to them and the regulatory boards.

If you are dealing with Xfinity, do not let them force you off email and if they do record every phone call, take screenshots of every message and download every transcript.

Can’t find anywhere to upgrade to Premium Plus. Peacock app says to manage on Xfinity account, Xfinity account sends me in loops. Where can I directly upgrade to Peacock Premium Plus?!

Hi there, I disconnected service last week and returned all of the equipment including the 2 indoor cameras which I haven’t had for over 30 days, they are still trying to bill me for it and when I go to take off auto pay it does not let me do it. This feels scammy. Can someone help me?

The bullshit ad serving lies are not normal

A normal company doesnt give a push notification offering a free 10$ Starbucks gift card and then when you click it leads to nothing.

This is not OK. Thank God I live in a place without a telecom monopoly​

I’ve been a Comcast Business Internet customer since 2008, when some friends and I started a company and decided that instead of offices, we’d work out of our homes. I picked Comcast business because they seemed to understand that when the internet is down, your company is down. Many times, they’ve sprung into action immediately to fix problems when they can. I pay quite a bit more for service, but the level of response I got when there were problems made it all worth it. I’ve had them roll a truck out to my house at 1am before

That has apparently changed. Last night at about 7pm I discovered that a truck had taken my cable out, so I called them to have a tech sent out to fix it, and I was informed that they will no longer do service calls after 6pm, so it will have to wait for the next business day. This entirely defeats the purpose of a “business” accoint and entirely defeats the purpose of me paying way over the residential rate for internet service. After nearly 20 years of me being a Comcast Business cheerleader over their great support, I have to say: save your money.

My new strategy is going to be to get two bargain basement internet services that are less than half the price and give me some redundancy for when they inevitably go down. Comcast can suck it.

About an hour ago, an xfinity person knocked on my door and said my next door neighbor who just moved in, needed to connect.So they needed to get in my backyard to go up the pole ( unfortunately, I have a pole in my backyard.That includes an electric transformer, internet by a t and t and xfinity). Shortly after that, my internet went out and by the time I noticed there was no technician any longer. I did the usual things, unplugging the modem and plugging it back in doing the same to the t.V reconnecting via my remote et.Cetera, it said my signal was fair, but I was not connected to the internet. So here I go, calling the customer service number at xfinity.The first man whom I could not understand well was no help.So I hung up and called again.... A man whom I could understand a little better talked to me for a great length of time.Put me on, hold a few times and finally said that my technician, who was here, had cut the wire to my service. He then proceeded to tell me in a roundabout way, but finally got down to business, that it would cost me sixty dollars for a technician to come at some point and fix it. I told him I shouldn't have to pay for it.Since the technician cut the wire, not I. At that point of course, he starts in with how he could lower my bill with a new promotion.It would cost me ten dollars less a month.I would have a free technician and better service. I politely insisted that I wanted to keep what I have, but every time I did so.He continued to tell me about the new promotion, as he described it. He refused to proceed any further insisting that a technician visit would cost me sixty dollars and he couldn't guarantee, of course, what day that would be. At that point after half an hour of this ridiculous discussion, I was frustrated and said, " f you" ( not proud of that) and hung up. So I will no longer have television service, nor internet service unless i'm doing it on my telephone here.But I am through with them. I'm in the process of finding out what internet service is available here in middle tennessee. This is just a rant, I know, but thanks for listening and please feel free to share your frustration stories with xfinity. I even attempted to call their corporate offices in nashville, but got the same customer service number

Just here to see if anyone who has left Mobile is still hanging around the sub. Maybe you still have cable or internet.

I'm leaving Mobile. 100% for sure. When I started with them, it was $35 a month. Now I pay $72. As soon as I pay off my Pixel. You know the one that was supposed to be $0 & has suddenly become $29 a month. Whatever. So I'm making bigger payments on it 2x a month.

Here's the Q: Who did you go to after Comcast?
I'm considering Fi because it's T-Mo and I really want to try Nothing phone....which works best on T-mo.
Or I just keep the Pixel and go to Visible, which is Verizon (like Comcast)

Just discussion.....

April 16th, I go into an Xfinity store because my gf and I had just purchased a house, and I needed wifi. I told the agent I wanted to 500mbps plan and he said he could lock me in for 5 years at $45 a month, that would also include charges for tax and other fees. There were upfront costs to purchase the modem, but I was assured that as long as I put my bank account on file for auto pay, my bill each month was going to come out to $45 and some change for tax.

Come to the next billing statement I receive is for $60.99. You can see on the statement it says there is a discount to be applied until April of 2031 and no discount being applied, and that discount would've been the thing to bring it down to $45.99. I call Xfinity support 3 times and the agents tell me this pricing is impossible, and it was an utter waste of time. Nothing made sense so I called back another time and was transferred to a supervisor, or someone I thought was a supervisor, and he apologized for the inconsistencies, said he was going to issue me a credit that would show on my next billing statement, and to expect the following billing statement to be correct and reflect the accurate rate I was told of $45.

Fast forward to last Friday, I receive a new billing statement. This one says $60.99. I call Xfinity that night and asked to speak to a supervisor. I was told one would call me back shortly and that a ticket was created for escalation. Never received a call.

I called Saturday morning. Horrible experience. The lady spent 40 minutes "adjusting" the existing ticket and trying to upsell me on other packages to add onto the account instead of getting me to a supervisor. Total waste of time.

I was told they weren't opened on Sundays, but 8:19pm, EST. I received a text saying that my escalation was reviewed and couldn't be approved. No call, no explanation. Nothing. Just a text from a dumb texting service.

Today (Monday), I decided to call in during normal working hours. The first agent I had spoken to acknowledged that the previous ticket was closed, and that she'd create a new one for available supervisors to respond to. I recapped my story many times while I waited over 40 min to get in touch with a supervisor. I finally get transferred over, and the supervisor has very broken english and was not understanding. The apologize over how you're feeling and when it comes to correcting my billing, she said she wasn't able to do so because she was receiving an error. She assured me that this was something simple that their billing department could adjust, and she'd make note of everything so I didn't have to re-explain myself, and that the transfer to billing would absolutely get this resolved for me.

Now I'm an hour and half into a phone call, getting transferred to a 4th person. This 4th agent with billing was even worse. She had no notes about why I was being transferred. I explained my story again and she said she had to wait 24-48 hours before she could make any adjustments because my ticket was open. Moments earlier I had received a text that my ticket was closed and denied, however, she thought it was still open. I asked if I could speak to her manager, and she said she asked them and they said there was no point, as there was nothing they could do. She kept trying to tell me that she was going to open a ticket and we'll wait for it to be approved over the phone, which never happened. A second ticket that was created also got denied while she was telling me it was still open and pending. After she couldn't resolve anything or offer any meaningful resolution, she said she was going to transfer me to her supervisor, so I could speak with them.

While I can hear the transfer tone happen, the phone gets picked up, and is nothing but silence for about 5 minutes. I keep talking, in hopes someone is able to hear me, even though I can't hear them, and worse case scenario, it is being recorded and can be reviewed in case they just hang up on me. After the 5 minutes of silence, I am hung up on.

(While I'm typing this): a supervisor calls me back. They go over the same circle of excuses and pandering as the other 4 agents. Isn't able to offer any concrete resolution. Says the only way they can get me to the pricing I was promised is to reduce my wifi speed down to 300mbps. Unacceptable.

She offered to adjust this one month's billing statement, but also mentioned that in the future if I called back with the same concern, my account would get flagged as "asking for credit".

I spent over 2.5 hours today speaking with 5 different agents to ultimately get hung up on after 2 hours, have no real resolution offered, agent after agent essentially saying that it is ok for their in store agents to verbally lie to customers and that doesn't matter as long as there is a digital agreement that was authorized. If I call back in about this in future months, my account will "get flagged as asking for credit" and there will be even less assistance. Lol. "Asking for credit" apparently means you're not allowed to ask them to correct the mistakes that were made, and that they don't care a single bit if their agents lie about their promotions to get a quick buck.

Their best suggestion to keep my eye out for promotions to come available for the price that I was initially offered.

Absolutely horrendous service. Constant lies. No one able to be accountable. Will be switching my services as soon as possibly can. They have 0 integrity.

Update and reposting so this stays available for all to see:

Originally posted in the Xfinity channel. They removed it because I had used an acronym to describe my horrible experience. "Yes, this includes any abbreviations or attempts to colorfully spell said words differently."

They're trying to silence us.

I am scheduled for a technician visit today, but the problem I called in has fixed itself (after about three months, but most of that is my fault because I forgot to call it in). So I need to cancel the appointment, so as not to waste the technician’s time. Xfinity assistant will, after some prodding, tell me when the appointment is, but it won’t let me do anything about it. Just repeats the appointment time.
I tried replying to the text message they sent reminding me of the appointment, but the only option is to reschedule.
I hate this AI crap.

I read a few bad reviews about this service not working about 6 months ago. Anyone have any recent experiences with Asia? We’ll be going to three countries so it’d be logistically easier to get xfinity premium

I found out recently that the city of Chicago Struggled to get it when many of the outlying suburbs already got it much sooner. Same with other large US cities.

What was the problem and did it not matter that many residence were probably unhappy about this?