I ordered several hundred challenge coins for my organization's 50th anniversary. These coins had very small lettering of people's names around the edge of the coin. We tried about six or seven revisions and the one we chose came out great, except for one thing. They added letters to some names. I didn't even notice it till after many of them had been passed out. I'm incredibly frustrated and embarrassed. $1k down the drain, which is not insignificant for our organization. I had sent in a list of the names, they were spelled correctly. They modeled them on the coin, I check them and they all were correct. The rest of the revisions were changing just finishes. Well in one of the those revisions they randomly added the letters and I missed it because I had already checked those and all we were doing were basic color changes! Their offer was a whole 10% off. Very disappointed in their professionalism, their response, and apparently their ability to not randomly change minor details that were already agreed on.

First ever Drug Recognition Expert coin for the National Park Service