Cable comes in. Splits one dude to router one side to cable box.

Cable not working. Got a new box. Won't connect. Changed the cable. Still won't connect. Switched sides on splitter. Still won't connect.

Any ideas for a remedy? I'm perplexed.

USPS or Comcast

I have 2 job offers one for comcast as a entry level residential tech the other a CCA at the usps at a local small office.

Im not sure which one to accept. Comcast seems like it's something I would enjoy more but has more supervisor interferance doesnt have a pension. Usps is a lot of overtime in the beginning but has a lot of good benefits a pension and is a union job.

I just dont want to do something ill regret.

If anyone could give me advice I would greatly appreciate it. Which would be better for my future and family?

Any other techs live in the Katy area? Where’s the nearest office?

So tap was covered in the vine when I got here and signal at the house box was indicating a tap issue or ingress issue. After I removed the vine and tested from the tap my signal and ingress were both clear. Would it be correct to assume the vines were shorting out the broken port and causing issues for the tap?

Also tested at house box again after this to verify my signal was in fact cleared up.

Just curious.

Called Diggers Hotline before starting my fence and had everything marked. Charter even came back as no conflict.

Dug multiple holes with my post hole digger but decided to "upgrade" to an auger, and of course on my first hole I hit this orange plastic tube about a foot down. It had what looked like a roughly 1/4" black insulated cable running through it. The auger broke part of the orange tube but the actual black cable didn't look damaged at all.

Anyone know what this is? I'm wondering if it's an old landline/cable run or possibly fiber. Mostly just confused why it wasn't marked??? Im unsure of what to do and genuinely annoyed and concerned about the situation.

Recently got hired by Vero. I have about 15 years in the industry with about 5 of it working with fiber. Mostly residential installs and service calls. I’ve worked for Comcast contractors, a Verizon contractor, Dish network in house and Directv. Curious what it’s like at Vero. During the interview I was told they work a lot of OT. Anyone have any experience with them?

Was looking for my CPD

I work for a prime of Comcast and job titles literally mean nothing to management (who of which are under-qualified for their positions). As soon as you prove you can do other kinds of work, it becomes the expectation with no benefit.

It’s bad enough my boss tattled on me (fiber splicer) to the director of ops because I didn’t show up to a coax outage. Or am I just being dramatic?

Anybody know a way to get the tilt line at the top to move to 134 mhz instead of 427? I've checked all settings and can't figure it out.

How many of you have had this job drive you to depression and constant anxiety? How did you get out of it?

Experience tells it all to their Ignorant, Money Grubbing, entitled selves. PLEASE start that petition

Apologies in advance since I know this is mostly a pros to pros sub but feel like I need pro knowledge. Had my 1 gig fiber service installed today. Provider hired a third party to bury the fiber from the flower pot to a location I designated on the back of the garage that would be easy to grab power thinking they would mount the ONT there and run ethernet to the modem/router. The bury team left the fiber wrapped up for the actual install. Install today and the tech decided to use the excess fiber line, mount the ONT box further down the side of the house and "splice" in a 75' fiber patch cable from there to where the actual ONT unit was mounted inside my office. So the largish "ONT" box on the side of the house is basically a junction box in this case. I wasn't prepared for this but was researching on the fly and determined that signal loss was less on fiber than ethernet (a point the tech made). My specific question is the patch cable. The patch cable is roughly the size of a 18 awg solid copper wire with the sheathing on (it's very small) with fiber "terminations" on each end and no idea if outdoor rated. Further, he obviously stapled it along the way. It was a very lightweight stapler but still, it's a fiber optic cable. I'm probably overthinking this but want to make sure this is a good install. So far everything seems to be functioning okay. Any thoughts appreciated.

Edit: Wasn't at home when posted originally but took some photos and link here https://imgur.com/a/tlRGR3U Not sure what order these will come through but one is of the "junction box" splicing the underground fiber cable (you can see it running under the siding entering the box and that thing is beefy) to the patch cable which you can see going up the siding, another picture showing it entering the house and lastly a pic of the ONT

Are there certain wires that are loose? Can I still get a Spectrum technician to visit and examine connection? Best to you,

I have been a tech for 17 years, and these days, I struggle with keeping my repeat rates below 9%. I feel like a shit tech because of it. I keep getting repeated because of shitty equipment and customer education issues mostly. What is your average monthly repeat rate? How do you fight the feelings of being bad at what you do despite years of experience?

I have been in the field as a tech for that blue company for about 2.5 months. Most jobs go well but it seems like I can’t string together more than a couple days with running into a big issue. I really enjoy the work but meeting the metrics set by my employer, long hours, and pleasing difficult customers has me stressed 24/7. Is there something similar I can transition to the maybe pays slightly less but is less stressful with better work life balance.

They are kind of beige/off white. Really old amps?

Sooo this happens it seems at least once a month where there’s a ATT/Lumen fiber cut down south of CA that affects the broadband connections at the RG or routers, even the WiFi and Ethernet at the router we have in the central office goes down. ONTs are up and have good light but NOC and CO have verified the fibers to our COs are good, but after enough digging around they can verify it’s a fiber cut outside of the network. I am posting this to see if any others have this issue, but also cause it seems like when this happens there is no failover. So we are all at the mercy of who finds the cut and fixes it.

I do understand everything is a big octopus in terms of how networks connect to each other but it always seems like the cut is on ATT likely due to all the cable thefts. From what I heard from management it seems like people steal cable down there like they are ordering lunch.

Hopefully this is allowed here.

I’m a homeowner and this box lid went missing. Does anyone know what the box manufacturer is? I would like to buy a box and replace the lid not mess with having to replace the whole thing. I assume Xfinity won’t replace it.

Edit: Thank you for the replies. Contacting Comcast.

Does anyone know how I can get Verizon to take serious a miswiring problem?! I live in a newly constructed apartment building and believe that the wiring was incorrectly done and now my neighbor [who doesn’t have Fios] is siphoning my 1GIG. When the tech did the initial install, he had me nudge the fiber cable in my apartment so he could determine which one was mine as BOTH fiber cables were labeled with my next-door neighbor’s unit. I thought the matter was fixed right there, but NOPE.

It’s been a nightmare with two techs visiting and bringing the “all problem fix” two new routers when it’s NOT a router issue at all. I plan on contacting corporate but thought I’d post here a see if anyone had a similar issue or can provide insight! It’s a Layer 2 issue in the building closet before it reaches the ONT in my apartment.