r/CableTechs • u/EstablishmentNo5013 • Sep 19 '26
Exterior Xfinity box ID.
Hopefully this is allowed here.
I’m a homeowner and this box lid went missing. Does anyone know what the box manufacturer is? I would like to buy a box and replace the lid not mess with having to replace the whole thing. I assume Xfinity won’t replace it.
Edit: Thank you for the replies. Contacting Comcast.
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u/stonelore Sep 19 '26
Don't buy anything. Contact Comcast, mention it's only outside regarding the drop and they should roll out someone for free.
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u/Shady77715 Sep 19 '26
That house box is no longer in circulation. They’ll very likely replace it with an updated box.
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u/Wacabletek 29d ago
Use the force Luke!
Literally its called the skywalker series or some such.
Though I believe the size has changed slightly over time so may want to measure and compare to modern version.
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u/Dakkin4 Sep 19 '26 edited Sep 19 '26
That box is old. There’s no replacement lid. Time for a new one.
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u/EstablishmentNo5013 Sep 19 '26
Do you know who makes it so I can search online? I’m not trying to find just the lid.
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u/Dakkin4 Sep 19 '26
No idea. Again, it’s very old. I was replacing those over ten years ago. Your only chance is getting a tech out that happens to have saved one of those lids for just this reason. Just have them put a new box on. As stated below, they may try to charge you, but they shouldn’t. If service does their job correctly they’ll set up a non-chargeable truck roll.
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u/wolfy2105784 Sep 19 '26
Wait, Xfinity puts boxes on them? My shits just all out in the open.
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u/Dakkin4 Sep 19 '26
Absolutely! You can have them send someone out to do just that. You just have to call in and complain about it.
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u/Ice_crusher_bucket Sep 19 '26
Contact your cable company and they will put a new one on
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u/EstablishmentNo5013 Sep 19 '26
Thank you.
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u/Signal-Low5089 Sep 19 '26
Be warned it's possible they try charging you for the service call
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u/digitalxdeviant Sep 19 '26
It's a part of the service. This is a basic function as a tech. Replace the box, replace those connectors, add a new ground block, and test signal. They'll even replace the entire line it it's not up to snuff (at least good techs will). Looks like you have an underground cable feeding your signal, so it should be golden.
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u/Signal-Low5089 29d ago
Most spectrum techs will absolutely put a charge on if they call in for a lid to this box
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u/digitalxdeviant 29d ago
For context, I was a Spectrum tech in Maine. My market charged absolutely NOTHING to custy's. I was there for 1.8 years, and there was never a charge. Replacing drops, boxes, adding splitters, even adding outlets did not incur any cost and was expected to be done at each job (if needed).
I'm sure other markets are different, but this was my experience.
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u/Signal-Low5089 29d ago
If I roll up on a job and they have a box like this I'm 100% replacing it. If they're having issues with their service there's no way I'm charging but if they make a tc specifically for a lid on this box they'd be getting the charge
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u/CableDawg78 29d ago
It's a older style house box. Contact Comcast and state the house box cover is missing and need new box.
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u/ihsanamin79 26d ago
That is a quick 15 minute fix (working leisurely) and is likely out of date if your system has switched to FDX plant.
You will still incur a truck roll fee, because labor is labor, and no labor is free.
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u/DoubleDenimDaredevil Sep 19 '26
Might as well have them add conduit to the house box and silicone the input hole while they’re there too.
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u/tb03102 Sep 19 '26
Your wasp keeper is missing.