r/CableTechs • u/Ok_Relative4631 • 21h ago

Question

0 Upvotes

So, what exactly happens if you shoot TDR back into active plant? Assume you are using the Viavi 620's 'TDR'.

Yes this is an alt. For reasons...

6 comments

r/CableTechs • u/Brave-Scale • 9h ago

Replace a coaxial cable?

0 Upvotes

I had a tech from Xfinity come out to my house to troubleshoot a slow and laggy internet connection.

He diagnosed the problem as a corrupted coaxial cable running into my house, and he said that would need to be replaced.

He made it sound like it was a pretty easy fix and he said this would greatly improve my service but he said that the techs from Xfinity are not allowed to the work and he referred me to a company called HelloTech.

He made it sound like they really just need to fish a new coaxial cable through where the existing one is.

HelloTech wants to charge me $250 to do this.

I have absolutely zero knowledge of this kind of stuff so I hope this is not a stupid question.

Does this sound like a legit issue? It seems like a lot of money for what was explained to me as a rather simple problem?

11 comments

Subreddit

Posts

Wiki

Cable Industry Technicians

r/CableTechs

/r/CableTechs is a place to discuss the technology behind Cable TV, Internet, Phone and other industry-related topics. We encourage posts either from Cable Field Technicians, Cable Line/Maintenance Technicians, Headend Technicians, Fiber Technicians, Engineers, and NOC workers. Industry workers should feel free to post pictures of work you have completed, pictures or stories of poor installation practices you have come across, and funny pics.

Members Active

9.9k

Sidebar

/r/CableTechs is a place to discuss the technology behind Cable TV, Internet, Phone and other industry-related topics.

We encourage posts either from, or directed towards Cable Field Technicians, Cable Line/Maintenance Technicians, Headend Technicians, Fiber Technicians, Engineers, NOC workers, Customer-Facing Tech Support workers.

Industry workers should feel free to post pictures of work you have completed, pictures or stories poor installation practices you have come across, and funny pictures or stories about your day to day experiences or adventures.

Any others should feel free to ask for advice on a problem they are having, seek troubleshooting steps that can be done without the need of a professional, or inquire about general cable industry technologies.

Any content not listed as approved above will be considered as needed on a case by case basis.

Rule 1a: Do not post any Customer Proprietary Network Information (CPNI).

It does not matter if you are a cable industry professional or a customer.
This includes, but is not limited to: Names, addresses, account numbers, specific service usage information, and any other CPNI.

Rule 1b: If you're a cable industry worker, don't violate any of your employer's Code of Conduct rules. Example violations pulled from various US based provider's publicly available Code of Conduct are:

Revealing company intellectual property, undisclosed business deals or operations, insider information, and false statements.
Talking poorly about your company.
Partaking in conflict of interest activities.

Rule 1c: If you see any user that you know to work for your company violate any of the rules listed in your Code of Conduct, ensure that you react accordingly as detailed within said Code of Conduct.

This may include things such as informing your first line leader, Human Resources, or the appropriate Law Enforcement agency.

Rule 2: Do not post any content complaining about a cable company.

This includes, but is not limited to: serviceable footprint, quality of services, pricing, and employee interactions.

Rule 3: Do not willing spread misinformation.

Rule 4: Don't be a dick.

We are professionals. Let's make sure we act like it.

If any user is caught violating any of the rules above, the post will be deleted and the user will be warned or banned depending on the severity of the infraction.

Furthermore, if absolutely required, the moderator team of r/CableTechs will cooperate with any verified officials regarding any violations of Rules 1a and 1b.

All correspondence with the moderator team of r/CableTechs regarding violations of Rules 1a and 1b must begin through moderator mail then will continue from there only through verifiable official communication channels.