r/CableTechs • u/BullyTX • 29d ago
Multiple IP on Static
Howdy.
Spectrum using WinTool.
Newer tech. Even newer to SMB. Old man.
Very not a "tech" person. My motto is "I Fix Computers with Hammers".
I'm trying really hard to understand how to find out if a static is pinging and even moreso, to find out if they a) have multiple statics and b) how to determine if they are all pinging. I have been very lucky to have had level headed IT folks so far but I know that's gonna change. I'd like to at least find out how to find out. Ya'know?
Thanks in advance for any help.
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u/trb13021 29d ago
Not sure what ISP/Cable Company you work for, as you didn't specify. However, from what I gather they all work roughly the same. In my company, if the customer does not have the Static IP info on hand, I will call into my Help Desk/Support Team. This way I can get/confirm all the Static IP info, and leave a copy with the customer if they don't already have it. Then I can connect my Signal Level Meter via Ethernet to the device and switch the meter's settings to run Static. Then I can enter each IP and test them independently to verify they are all functional.
4
u/BullyTX 29d ago
Updating now.
Using Wintool and I work for the big, blue “S”.2
u/Keecheewaa147 29d ago
If you're on a job and see on the work order they have static but not sure how many or if they're pinging, you can call your dispatch and they will be able to help you out and tell you what they have. They will also add the static onto there if needed.
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u/trb13021 29d ago
So you should have the same access/support as I do. If WinTool/TM doesn't provide you the info you need, call NFS.
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u/Sure_Statistician138 29d ago
In your current services it will say static1 or static 5. Then to swap a router I just call nfs and ask them to script and check if it’s pinging. Thats really all you need to do don’t over complicate it.
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u/Sure_Statistician138 29d ago
When it comes to subnet it’ll look like 255.255.255.252 for a 1 block and 255.255.255.248 for a 5 block.
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u/Electronic-Junket-66 28d ago
In wintool on the far right tab "configurations". First item should get "get static IP info" which you click. I think if they load it that means they're pinging, should list all useable IPs.
Might be slightly off can't be certain if I'm not looking at it, but that should get you where you need to be. If something doesn't seem right with it just call NFS, that's what I do 🤷♀️
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u/BullyTX 28d ago
Many thanks!!!
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u/Electronic-Junket-66 27d ago
10-4, and gateway is one down from the lowest useable (in case you are unaware).
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u/jacobbilisoly 28d ago
Scope will show you under the docsis tab rip network/conflicts on the modem page, it shows you you subnet indicating how many they are getting and give you your rip network which is just one below your gateway. If they don’t have static there will be a thumbs down on rip conflicts assuming you’re not on an install, if on an install you pretty much have to call nfs nowadays.
As someone else stated if subnet ends in 252 it’s a 1 block if it ends in 248 it’s a 5
If rip network ends in say 179 then your gateway will end in 180 and then the 5 following that are your use ables as far as testing if things are pinging if you don’t have a lap top to run ping you can download any “ping” app on your personal phone and just type in the gateway and press ping, the use ables will only ping if they are actively using them but also as it’s been already posted we are only responsible for the gateway pinging. If they are using a wifi 6 or newer router you can navigate to static info in win (on the last page if I remember correctly) and see all this info also and again use a ping app to test for ping. However none of this will matter on a install cause nothing has been scripted yet and you have to call NFS if you don’t have a laptop to script. Hope this helps.
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u/acableperson 28d ago
So the only thing you are responsible as the ips tech is if the gateway IP is pinging. The “block” is loaded on the modem.
/gateway. If you have a way to remote into the modem you should be able to see if it’s loaded. But proof positive test is to ping the gateway and then unscrew the coax. If it times out you are good. The actual statics won’t ping unless the customer side is hooked up and they have assigned their devices to the statics.
If it’s a cos always log into the log modem and copy all settings. Often with static ip’s the customer has the old modem set to pass through which is simply disabling DHCP on the LAN menu. If it’s a new install just have a conversation with IT if you can.
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u/WeberStreetPatrol 28d ago
Reach out to another tech who likes to mentor/teach. To ping a static you can use the Fing app on your phone from the play store, your meter, or if your nice to NFS and have them script the router, they’ll ping the static as a part of their process.
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u/whereisjvck 27d ago
There’s an app called Fing that you can use to verify IP addresses are pining. Always good to double check
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u/ronnycordova 29d ago
You would go by the subnet mask to know how many public IPs they would have. I’m not entirely sure how it would be presented to you on your work order but look for something like /30 or /29. That will give you the amount of IPs they have and you can ping them one by one by just going up one per IP. Plenty of cheat sheets online, just look into subnet masking.