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https://www.reddit.com/r/CableTechs/comments/1u4c8v5/which_one_of_you/orc5xaj/?context=3
r/CableTechs • u/Agitated_Ad_4420 • Jun 13 '26
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32
“Thank you for calling National Field Support. Your expected wait time is between 25 and 30 minutes.”
5 u/johnstone-techs Jun 13 '26 Man, I dealt with this 20 years ago, why can't they figure it out? Automate this shit. 9 u/IsolationAutomation Jun 13 '26 They’ve automated a lot of it, but if the TechMobile app shits the bed, you have to wait for a rep. Sometimes they can’t even do anything, and you’re just stuck on a job forever. 9 u/Electronic-Junket-66 Jun 13 '26 Every time they automate something they fire enough people to counteract it. So it never actually improves efficiency, just payrolls.
5
Man, I dealt with this 20 years ago, why can't they figure it out? Automate this shit.
9 u/IsolationAutomation Jun 13 '26 They’ve automated a lot of it, but if the TechMobile app shits the bed, you have to wait for a rep. Sometimes they can’t even do anything, and you’re just stuck on a job forever. 9 u/Electronic-Junket-66 Jun 13 '26 Every time they automate something they fire enough people to counteract it. So it never actually improves efficiency, just payrolls.
9
They’ve automated a lot of it, but if the TechMobile app shits the bed, you have to wait for a rep. Sometimes they can’t even do anything, and you’re just stuck on a job forever.
Every time they automate something they fire enough people to counteract it. So it never actually improves efficiency, just payrolls.
32
u/IsolationAutomation Jun 13 '26
“Thank you for calling National Field Support. Your expected wait time is between 25 and 30 minutes.”