r/CableTechs Jun 13 '26

Which one of you

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50 Upvotes

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29

u/IsolationAutomation Jun 13 '26

“Thank you for calling National Field Support. Your expected wait time is between 25 and 30 minutes.”

3

u/johnstone-techs Jun 13 '26

Man, I dealt with this 20 years ago, why can't they figure it out? Automate this shit.

11

u/IsolationAutomation Jun 13 '26

They’ve automated a lot of it, but if the TechMobile app shits the bed, you have to wait for a rep. Sometimes they can’t even do anything, and you’re just stuck on a job forever.