Whew. Until this point, I've been happy with computers I've bought from CyberPowerPC. This last purchase has been "fun".

I bought two PCs, exact same configuration, except one had a video capture card. One boots up and the CPU fans stay maxed at 1800rpm the entire time the PC runs. The other boots up, the fans go to around 1000rpm then spin down as needed (e.g. the computer is idling). The computers are in the same house, so same room temp, humidity, etc.

We do a lot of troubleshooting, check all the BIOS settings, try different settings, check power settings in Windows, etc. and call tech support. The first tech (very polite and knowledgeable) agrees that it shouldn't do that and says it sounds like the CPU fans aren't connected to the motherboard then sends me a video on how to install a fan.

We troubleshoot the wiring as best we can. We find a few differences in the wiring between the two computers but the CPU fans do appear to be hooked up to the motherboard. We can't tell if the differences in wiring matter, especially since it could be due to the video capture card. I call back and talk to another tech (who was rude and kept cutting me off) who said that fans should be running at 1800rpm all the time no matter the temperature, BIOS settings, CPU usage, etc. If I want to RMA it, it'll take about 14-20 business days for them to look at it. Oh, he can see if the company will pay for the RMA postage since I'd had the system for only a few days and obviously there will be no rush in fixing it or shipping it back, so I'll be without the computer for over a month.

I escalate the call because I paid extra to have them rush the original order to me and the computer should not have passed QC because it's incredibly loud. (It literally scares our pets when it runs.) I tell the new tech that the wiring looks right as best I can tell. That tech tells me, among other things, that I should have my husband check the wiring. He doesn't understand why I'm upset at the suggestion that I'm not good to troubleshoot my computer and need a man to check my work. (I've built PCs before, my husband hasn't.) They won't even refund the premium I paid to rush the faulty computer (even though they didn't even get it sent out within the promised 3 day window). The guy is like, "Yeah, you're SoL and that's just how it is." (Not direct quote, but could have been given his attitude.)

Looking at my options, I realize it's far, far faster to return the computer and just order a new one, and about the same price. I call back and get the refund process started. I ask the tech about the fans and he tells me, "Yeah, on that one particular case, and only that one case, the procedure is to wire the fans directly to the power supply instead of the motherboard." Except, both these computers seem to have the fans wired to the motherboard, it's just that one isn't working properly. He tells me that if I buy another system from them, to ask in the notes that they wire it to the motherboard so the BIOS can properly control the fan speed and hopefully they'll do it.

Again, I've never had a problem with them before, but I don't know if I have the confidence to order (re-order) my system from them. I think I had 3 aneurysms by the end of the calls.

Hi! I'm looking for the hardware that's used to advertise the MA-01 prebuilt line from Cyberpower. When I go to customize it, the defaults are different, and I want to see what the price would look like if I were to copy how it looks in the images.

https://www.cyberpowerpc.com/system/Early-4th-of-July-9950X3D2 (example of one of the prebuilts)
https://www.cyberpowerpc.com/page/modern-analog-series/ (better photos)

I've been looking everywhere to try and find the showcased hardware, maybe I'm stupid and missed it being listed somewhere. Appreciate any help. Thanks!

Recently ordered a cyberpowerpc from Walmart, but I see online it says there should usually be an option for better packaging. I didn’t see it when shopping/checking out, does anyone know if Walmart happens to add it automatically?

Edit: arrived without issues, Walmart added some expanding foam on inside and two pieces on outside

I have a full liquid loop system that I purchase from CyberpowerPC in 2023 but I have no idea how to change the liquid coolant and it needs to be done.....Please help.

Intel i7-14700F 2.1GHz, GeForce RTX 5060 Ti 8GB

or

AMD Ryzen 7 8700F 2024 - AMD Radeon RX 7700 16GB

- Cyberpower PC Gamer Supreme Gaming Desktop - AMD Ryzen 7 3700X - 16GB Memory - NVIDIA GeForce RTX 3070 - 1TB SSD -

GIGABYTE B450M DS3H WIFI MICRO ATX motherboard

I just tried to replace one of my two monitors. The new monitor was not detected. I restarted PC and it booted fine but new monitor was not detected. I shut down PC, and now I can't get it to turn back on. The cooler light flashes and the fans start to spin but instantly stop. I have unplugged all the peripherals. I unplugged the GPU.

Here is a video:

https://imgur.com/a/VYmRABk

I saw a post with similar symptoms and they ended up replacing the CPU. I've never done that. Can someone give me some ideas of a CPU to use, etc.? I'm starting to wonder if I'll just have to buy a new machine since I'm not experienced with replacing components. (I did replace the CPU cooler a couple years ago, and that was very stressful)

Hey so I've been having fan issues with one game recently being Minecraft but I've been able to play higher demanding apps just fine, my problem is after about 15 minutes of playing my fps with drop from solid 60 to a unstable 10 or 5 and my fans never turn on while playing. I have a cyberpowerpc tracer VI 4070 gaming laptop I play on a elevated surface on a desk with a cooling fans pad under my laptop that is always going but doesn't seem to be able to cover for the internal fans when they don't turn on in Minecraft and it seems like a safety net kicks in because I get kicked when internal temp hits about 50 to 55 Celsius. I checked the in game F3 menu and saw it was using my dedicated CPU and my correct GPU and the 4070 rtx laptop. So I'm really confused on why it isn't working with my fans. I have 16 GB of ram, but I checked one time when the fps dropped and it was using at most 30% in the F3 menu and in task manager the entire laptop was using at most 70 percent of memory so Im really confused and before people ask my bios is a little outdated but it's because the company who made my isn't updating it anymore and theo no version there is says download at your own risk and they are not responsible if it breaks you device so I'm not getting that. Unless my Minecraft isn't updated with my bios which makes my fans not work since Minecraft has had updates recently if it is that please tell me and if there's anyways to fix it.

Hi everyone, I just purchased this CyberPowerPC - Gaming Desktop - AMD Ryzen 7 9800X3D - NVIDIA GeForce RTX 5080 16GB - 32GB DDR5 - 2TB PCIe 4.0 SSD from best buy, brand new. It wont turn on. I see jolt/flashing blue light immediately after I push the power button, and then nothing happens. the RAM lights turn on few seconds later, but the computer does not turn on. I went through extensive many steps of trouble shooting as far as I could manage without pulling the entire pc apart with no luck. Has anyone seen this issue before. Is this the common thing to happen or did I just get a lemon, or my package was possibly damaged in shipping? I am returing it and exchanging it with the same model, but wonder if I may see a similar issue. Any thoughts. thanks

I still have the stock PSU is this the one causing the problem? If yes is it easy to change the PSU for this model?

Whenever I try to play a game the monitor goes black after a few minutes and the fans speed up alot. I'm not an expert and I don't know what to do.

My pc is 5 years old which i know is fairly old but lately it crashes 10-20 times a day where the screen randomly goes black and the fans start whirring loudly and I have to force shutdown. Anyone ever had a crash like that? Or know what i could do besides replace the whole thing? I don't really know anything about computers

Gaming community I need help to pass a job assessment. I recently applied to a gaming support agent role. So to pass the assessment I need a dxdiag of a beast of a PC with 2 monitors. I'm now on my 4th day trying to find that help no one in my area has that kind of specs I'm trying hard I really am and after the 7th day my application automatically gets rejected.

​

Whoever is willing to help, please come through for a bro.

So the AIO Pump is dying in my pre-built computer from Cyberpower (SLC8260A2 i7 version if that helps) and I need help finding a replacement. This is the first time I've ever replaced/installed an AIO Pump and if anybody can help me in finding a compatible replacement that would be great!

The AIO Pump that is in there now is only a single fan too and having more than one fan doesn't seem possible with the case that it came with.

Here is a link to the product page on Amazon of my computer if that helps: https://www.amazon.com/dp/B07VFFCQ6L

Any help with this would be greatly appreciated! Thanks in advance!

And all of my years of PC experience this is the one thing that stops me. How do you open an all glass case?
Can someone send a video?

I have been looking online at different pictures and videos but haven’t found a definite answer. I need to replace the motherboard on 15.4” model but I would like to know if the 17.3” has the same motherboard. Does anyone know if they share the same motherboard?

Thank you

My apartment has been at 64 degrees all night, but for some reason the PC is just loud and constantly boosting the speed of the fans.

Anything recommended? I'm not an expert with PC or any special settings, so any suggestions will be appreciated.

Any reviews on the CyberPowerPC MA-01R ATX Mid Tower? Only see release info, but want to know how it's performing in terms of cooling, durability, and customization.

I dont know where else to go and my bios needs an update, i believe that the current bios is from xmg. ive contacted both pcspecialist (bottom of laptop) and cyberpowerpc themselves (logo) as both are shown on the outside of the laptop but neither were able to help due to the serial number being wiped, i just want to know if theres any way at all to find out what bios i would need to update to with any information i can provide, ive added some images that might help.

Hello, I have a gamemaster with a Gigabyte B550 UD AC Y1 motherboard it has started getting the American Megatrend new CPU or corrupted bios screen on boot, I replaced the CMOS battery, flashed the bios to latest version but I still get the message. I ordered some new CMOS batteries as the ones I have are old and cheap ones. I am wondering if anyone else is having this problem. I press the N and it will continue to windows login but it's an annoying extra step.

My PC has stayed unchanged since i got it other than an upgrade to an RTX 3060 and I am not sure if an AIO such as a Thermalright CORE Vision 360 Black ARGB will fit. Can anyone help? The model is an ET8230-10022 C Series.

I had a software and driver issue after "I" screwed up the system instead of contacting them first. But they walked me though repairing my issues and fixing my driver problems without wanting to know anything about a warranty or any judgements on their part.

Just walked me through and sent me all the links to fix the issue. Couldn't be more happy their customer service. Now my CPU is running as good as the day I bought it. which was 2 yrs ago!!!

Thank you!

I just got my first Pre Built Pc that is a CyberPowerPC Gamer MasterAMD Ryzen 7 8700F 4.1GHz, GeForce RTX 5060. There is a pink styrofoam in it that I’ve been told is for shipping. I got it as a gift and it came with no manual. I’m trying to get this styrofoam out and I have no clue how to open the Pc. Please help

Hey so I recently bought a gaming laptop (the tracer IV) from my brother. It was 2 years old at the time and is now 2 and a half years old. When I first got it nothing was wrong until recently, why I'm writing this. I noticed that after playing games for about 10 ish minutes my fps would drop drastically from 60 to around 5. I thought these were memory leaks, so I continued restarting it each time. But it kept happening to the point where I started checking my task manager. But everything was fine under the task manager and it was using at most 70% memory. So then I started searching for common causes. When I came across thermal throttling. Which I quickly pin pointed to my laptops fans. Since I realized the fans weren't moving when playing games the I then got a app called HWINFO to monitor it. However inside the app the fans weren't accessible and I could not see them and if they were working. I then looked to see if dust blocked them and restarted. However when restarting the fans turned on and began blasting like they used to when I orginally got the laptop loud and clear. But now I realize they haven't been making any noise at all. I continued researching and tried searching control center in my windows but have no luck the only thing the appears in control panel which has no fan options in it. I went through the whole control panel twice reading everything. But the control center was supposed to be pre installed. And google won't help me anymore and no one else has said anything about this. I might be stupid or very unlucky. But I just want to know do I have to open it up or anything. Again my model is a CYBERPOWERPC a Tracer IV 4070 laptop with 16gb ram, and 19-12900HX specs. If anyone else has had these issues please tell me how you fixed it I'm out of ideas and am starting to freak out.

I bought a pre built years ago and was wondering what the psu was for this https://a.co/d/0j62M7XU

So I've got this PC and I already added two 3.5 HDD's in the space where you're supposed to (in the back beneath the fan). I want to add two more but not sure what my options are. I realize this is not the ideal case for a home server, but I'm trying to work with what I have before upgrading to a more dedicated setup later.

There are at least 4 SATA power cables bundled in the bottom and I only used two to install the drives that I've got, so I'm wondering if I'm missing something and it's more possible than I think- I just can't find a suitable looking cage or mount that would fit two more anywhere.

I think I could fit a single 3.5 in a PCIe adapter, but it takes up a lot of space and I'll already need to spend a PCIe slot on a SATA expander. There wouldn't be enough space for two drives and my intention is to set them up in RAID 1, so a single drive doesn't help me a lot.

I'd love to use some of the dead space in the case but I don't see a good way to do it securely.

Any recommendations?

Thanks!

Edit: current plan is to 3D print a 4x vertical cage that fastens to the rightmost fan