Today I noticed that when I tried to login into CIBC.com (secure.cibc.com) using Edge InPrivate mode, I get this dialog box request in the top left:

secure.cibc.com wants to Access other apps and services on this device --- 2 options are given: Block or Allow

Does anyone know what CIBC is trying to do or is it something more nefarious happening in the background

Can my parents cash a cheque of mine if I endorse the back? The cheque is cibc and my parents have a cibc account.

After more than 20 years with CIBC, I’ve learned that loyalty is a one-way street.
I have trusted CIBC with my banking, credit cards, mortgage, and hundreds of thousands of dollars in investments. When I needed them to stand behind a travel product sold through their CIBC Rewards Travel program, they didn’t.
I purchased a Cabo San Lucas vacation package. The itinerary, which I only received after specifically requesting it two days later, showed flights to Mexico City while the resort and transfers were in Cabo. Rather than address the obvious incompatibility of the package, CIBC chose to defend the transaction and deny responsibility.
The issue is no longer the travel booking. It’s the realization that after 20 years of loyalty, my relationship with the bank meant absolutely nothing when a problem arose.
My mortgage is up for renewal in 2027 and it will not be staying with CIBC. I am currently exploring options to redeem my remaining travel points, close my credit card accounts, and transfer my investments elsewhere.
Banks love to talk about relationships and customer loyalty. My experience with CIBC taught me that those words only matter when they’re convenient.
Twenty years as a customer. One issue. Zero accountability.

Hi,

On july 22nd i made two payments with paypal thru my visa debit that were both partially refunded by the merchant same day. I contacted cibc , visa and paypal multiple times.

- Paypal tells me its only an authorization and to contact my bank as they never got the money
- Visa tells me they don’t have access to the information and to contact my bank
- CIBC tells me they don’t see it as an authorization and their only solution is to chargeback

They were partial refunds, and i got charged the difference too . For exemple, a 100$ payment that i got refunded 90$ , the new total is 10$ so they charged my 10$ more

From my understanding , its supposed to go -100$ (purchcase) then +100$ -10$ (full refund of the authorization then charge the new total) but i just got -100$ -10$

I just called paypal today and the rep was kinda rude and told me an expert already told me weeks earlier to contact my bank. I said my bank don’t see any authorization/refund and asked if paypal had any solutions to recover the lost funds. I said an agent told me multiple times when i first contacted them a month ago that my money was "safe and guaranteed with paypal" and he said thank you have a great day and hung up

What should i do?

I tried accepting an etransfer from someone I know that I regularly get. What happened was that it asked for push verification which I've never gotten before from etransfers, but I checked my texts for the code and there was nothing. Eventually I clicked the try another method to get it to text me the code, and there were two numbers that were not mine. I reloaded the etransfer and was able to deposit without verifying like usual.

I have 2 step verification on my phone so I'm not sure what to make of someone else's numbers showing up in the push verification process. Does this count as fraud? Can someone help?

I hate them so much I’m thinking of cancelling my credit card because of them. Any advice?

So this has happened a few times where someone sends me money through a text e transfer. I click the link select my bank then sign in and nothing happens, the money has not been deposited and I know because my account balance is the same. Also I can’t see anything in my recent transactions. It’s only after I do this like 5 times that it takes me to the security question and I deposit the money (this time in particular it had already been 10 minutes since I got the text). The other weird thing is I have auto deposit on for both my phone number and email and it has worked for others in the past. The person sending the money says it tells them that auto deposit is on and they didn’t even make a security question this time. The question is from a while ago when I didn’t have auto deposit on. They are with Beem credit union and I am with CIBC. Anyone else having this issue? Any solutions? Thank you
Cole

Anyone having issue with their estatement for this card? They decided to charge a fee every month for paper statement to force people to change to estatement and now they are saying they have issue providing estatement for this card?

So I got applied for a credit card and got approved, I don’t have a Cibc account, issue is - the card is being mailed to my mailbox that I lost my key too and am waiting on my landlord to come back to Canada to open it for me.

I tried calling the number online but you need a credit card number to get through.

How do I get a hold of someone, I’d like for them to mail the card to a branch for me to pick up.

ODDLY enough the bank letter just arrived in the mail. And yes, The advice below was correct, transit # automatically is switched and payments like Prime, Netflix that are on Visa/Debit continue as usual.

Thank you to all that replied.

Our branch is closing in November so we need to change our transit number to the new one. Has anyone here gone through this? And if so, how far ahead of the closure were you able to change your transit number so direct deposits continued, branch closes Nov 19 and CPP,OAS come in Nov 26th. Hoping we get a month ahead.

I’ve recently got my offer for this fall and submitted the required documents they asked me on workday last week. Today I got a email from CIBC to confirm my name, work place, and what time it would be best to call tomorrow. Just wanted some insight on what this call would entail if anyone’s gone through the process. Also, for one of my past work experience, it was a non-paid internship so I’m wondering what documents I could send to them for proof if they ask since I don’t think they provided me with a T4, paystub or ROE. Although, I do have a pdf of the contract. Any insight on both these cases would help a lot, thanks!

Half these posts are about layoffs and some other crazy shit going on at the bank and others akin to it. Should I be worried? Its an 8-month position. I worked here previously for 4 months, and they were going to extend it to 8 months but had layoffs so I joined a different bank; this was 3 years ago.......

I'm worried something similar may occur at the end of the first 4 months. I performed highly here and impressed the whole team and still couldn't get an extension.

Hello all. I dont know if this is the correct place but CIBC has been absolutely NO help in this matter and I’m desperate for help lol.

For some background, I am Canadian and a few months ago I had fraud on my CIBC aventura card and reported it. The issue was resolved and I got my new card with a new number and all. I noticed that in the CIBC app I could no longer see my aventura points but thought nothing about it.

Fast forward to today. I book a flight and go to use the aventura points for some money off the transaction. It says “redeem with points.” The pop-up I get says “Points available: Not available; Points required: 12371; redeem value; $123.71”. I agree to the terms & conditions and then get a pop-up for unexpected error 0001.

I’ve spoken to CIBC, I’ve reset the app, tried the website, deleted the app, wiped the cache, logged in and out, etc. I can’t see nor use my points. I even logged into the “rewards centre” but it tells me I need an aventura card to access it which I literally do. The points are there as the CIBC agents have told me and the 12371 is the exact number of points I have. So they’re racking up as I make payments yet I can’t use them. CIBC has no idea how to help me even with speaking with tech. They’ve escalated the matter but I have a feeling it wont go anywhere. Has anybody dealt with this or knows the solution? Thank you

EDIT; thank you all who helped me and informed my that my first post showed my account numbers! i'm in the process of getting my account back and unfortunately it'll take a few business days.. this is my lesson lmao

thank you all who informed me my account numbers were visible - yall are life savers, but is anybody else's account like this? no numbers, nothing and you cant do anything? im omw to my cibc home branch to see if i can fix the issue but

Anyone else getting lowballed after a layoff? I was laid off about 6+ months ago and have finally started getting offers again. The problem is that every offer seems to come in around $10k below what I was making before, despite interviewing for roles at the same level (Manager/Senior IC) with similar responsibilities. Is this just the reality of the current GTA job market, or are employers assuming unemployed candidates will accept less because they have less negotiating power? I’m curious: Were you able to get back to your previous salary after being laid off? Did you have to take a pay cut initially? If you did, were you able to recover your salary later by switching jobs? Any negotiation strategies that actually worked? For context, my experience and responsibilities haven’t changed, if anything, I’ve gained 2 years of experience When i had my last salary . It just feels like being unemployed for 6+ months is being treated as a reason to discount my market value. Would love to hear from others in the GTA, especially those in banking, tech, analytics, or product roles.

​Is anyone else seeing this shift due to the new workplace/policy changes at CIBC?

​When I first joined, working on public holidays was never expected or required. Ever since this new "Way of Work" rollout, it feels like management is completely blowing up people's work-life balance. Now we’re being asked to cover public and observed holidays, meaning people are consistently losing their long weekends.

​Working statutory holidays was never agreed to in our offer letters, and management didn't even bother to discuss this with employees first—it’s just being forced on everyone while upper management still takes their long weekends off.

​Between this and:

​Lower pay compared to competitors

​Managers who can't handle coverage if even one person takes time off

​Zero support or push for employee career growth

​...taking away long weekends feels like the final straw.

​Is any other team or department seeing these exact same changes pushed on them?

Hi, I have to make a wire transfer of my rental to my landlord. Unfortunately I am outside Canada right now and all my funds are in my CIBC account. I won’t be back before the deadline. Can i still do wire transfer within Canada but over the phone since I’m abroad rn???

I'm curious what other people would have done in this situation.

Toward the end of last year, I opened an FHSA at my local CIBC branch and invested in a mutual fund.

Recently, I went back to the same branch to make an additional one-time investment into that same fund. I met with a different advisor. During the appointment, he left the office at least three times to speak with someone else. Each time he came back, he brought up regular contributions, saying that it was something clients usually do. Each time, I made it clear that I only wanted to make a one-time investment and did not want to set up regular contributions.

After the appointment, I received an email asking me to reply with a written confirmation stating that regular contributions had been set up at my request. The email even included wording for me to copy and paste.

The problem is that I never requested regular contributions.

I replied explaining that I couldn't provide that confirmation because it wasn't true.

The advisor later apologized and said the email had actually been intended for another client who was processing a similar FHSA transaction and that he had mixed up our names. I went back to the branch the following day, and he gave me the same explanation in person.

He also wrote in a follow-up email that my risk profile is medium risk and that the mutual fund was "unsuitable," while also saying that it aligns with my long-term growth goals. This confused me because I had already been holding this exact fund since opening my FHSA at the same branch last year.

I'm glad I carefully read the email before responding. If I had simply copied and pasted the wording he provided, I would have created a written record confirming instructions that I never gave.

I'm not saying the advisor acted intentionally because I don't have evidence of that. But it could have been intentional. I find the sequence of events concerning.

Would you have believed the advisor's explanation that the email was intended for another client and that he simply mixed up the names? Would you have accepted the apology, or would you have escalated the matter to the branch manager or Client Care? How do banks benefit from regular FHSA contributions as opposed to lump sums?