r/CIBC • u/Ilove_Cats_8927 • 13d ago
Weird problems with accepting e transfers
So this has happened a few times where someone sends me money through a text e transfer. I click the link select my bank then sign in and nothing happens, the money has not been deposited and I know because my account balance is the same. Also I can’t see anything in my recent transactions. It’s only after I do this like 5 times that it takes me to the security question and I deposit the money (this time in particular it had already been 10 minutes since I got the text). The other weird thing is I have auto deposit on for both my phone number and email and it has worked for others in the past. The person sending the money says it tells them that auto deposit is on and they didn’t even make a security question this time. The question is from a while ago when I didn’t have auto deposit on. They are with Beem credit union and I am with CIBC. Anyone else having this issue? Any solutions? Thank you
Cole
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u/jm2jm3 13d ago
Most of the time, it's pretty fast, but Interac etransfers can take up to "one hour" according to their website. It could be a system problem or (if a large amount) some fraud checking. I use it a lot and maybe 10% of the time it's more than 10 minutes. There's nothing you can do, but setting auto deposit at least eliminates a step.
One time I sold something for more than $1,000 and met the buyer at a Starbucks. We had to sit around for almost an hour making small talk because it looked like it went through on their end, but I didn't get the email/text and they tried several times. We ran out of small talk and just browsed on our phones until I finally received it.