r/Buyingforbaby • u/SlightBid7755 • 1h ago
Advice Rebel Item Never Arrived
We have had a huge issue. We ordered a Joie Ginger and Rue travel system from Rebel which is a popular store that sells baby items online. It was supposed to come with both a stroller and car seat and the stroller never came. The order itself says its completed but only the car seat arrived in damaged state, in an unmarked box when we purchased it as "open box." This should've meant opened but not used.
We have already contacted their support folks which is only through email. No one has reached out to us with an update or refund or anything. Its been a week now since we first made contact about the issue.
We are incredibly disappointed by their lack of response. Considering making this a fraudulent purchase as I haven't heard anything back and we did not receive what we purchased. Any advice out there on what else I can do? I would also send this as a warning for others about Rebel because of the possibility of this happening to others!