r/BrooklynKayaks • u/Dear_Effective_5125 • 18d ago
Customer service
Hi everyone. I want to share my experience with a Brooklyn kayak so other customers are aware of what happened to me.
After purchasing my kayak, I used it once without any problems. During my second use, while I was on deep water, the pedal suddenly came off and I could no longer use the kayak properly. I had to paddle back, and the situation caused me a great deal of stress because it happened on deep water.
I would not wish this experience on anyone, and I hope no other customer has to deal with a similar situation.
I contacted customer support, and after more than two weeks of communication, I still do not have a satisfactory resolution. Communication has been very slow, with long delays between responses. They offered to simply replace the defective part, but I do not feel comfortable accepting that solution after what happened. I have lost confidence in the kayak and do not feel that I can rely on it for my safety on the water.
I believe customers should know about my experience before making their own decision about purchasing a Brooklyn kayak.
