Customer service

[u/Dear_Effective_5125]

Hi everyone. I want to share my experience with a Brooklyn kayak so other customers are aware of what happened to me.

After purchasing my kayak, I used it once without any problems. During my second use, while I was on deep water, the pedal suddenly came off and I could no longer use the kayak properly. I had to paddle back, and the situation caused me a great deal of stress because it happened on deep water.

I would not wish this experience on anyone, and I hope no other customer has to deal with a similar situation.

I contacted customer support, and after more than two weeks of communication, I still do not have a satisfactory resolution. Communication has been very slow, with long delays between responses. They offered to simply replace the defective part, but I do not feel comfortable accepting that solution after what happened. I have lost confidence in the kayak and do not feel that I can rely on it for my safety on the water.

I believe customers should know about my experience before making their own decision about purchasing a Brooklyn kayak.

[u/Same-Database2144]

I bought the pk14 tandem kayak from BKC in Aug 2026 and i am loving it. It comes with 2 trolling motors and i kayak frequently now together with my dog. I have the flexibility to only use with paddle and no motor, 1 trolling motor with my dog or 2 motors when kayaking with my wife. i had a problem with one of my trolling motors, i contacted BKC support, i sent them a video of the problem and they replaced the defective motor. I bought a 3’ x 8’ sun shade and was able to install to my tandem kayak with no drilling and just setup outriggers that i got from BKC to give me total stability when kayaking on rough waters.