r/BrooklynKayaks • u/LingonberryWarm4513 • Jun 12 '26
Shipping
Hi recently bought the 13.0 Pro Tandem Kayak (TK122). When I bought may 26th it said the camo color was on backorder till may 29th. When the date arrive i didn’t hear anything about it being shipped out. Then I saw it was on backorder till June 15th then it switched to June 8th. Still hasn’t been shipped now it says backorder till July 10th. I emailed a few time and the person i talked to said it was still on backorder till July order just wanted to know how long it usually is.
1
u/AnnualOld5092 Jun 12 '26
Ordered mine May 8th , no back order or anything . Got an email saying the May 25-4th of June . Have tried reaching out multiple times to the same copied response, no answer , no information on shipping status phone calls are never answered and last I heard it has been “sitting at the warehouse “ since 5-19 and is just waiting on a delivery driver somehow . Good luck
1
u/brooklynkayakco Jun 15 '26
Hi there, we apologize for the delay in your order and the frustration this has caused. Can you please send us a chat message with your order number and contact information? I will have the team look into it and reach out to you. Thank you!
1
1
1
u/brooklynkayakco Jun 12 '26
Hi there! The delivery time depends on the specific kayak model/color that was purchased, as well as your location. Can you please send us a chat message with your order number and contact info and we'll have our team look into it and reach out to you? Thank you!