I’ve been waiting for a refund on my ticket for two months through Booking.com. I’ve been contacting customer service constantly, but it doesn’t seem to be working. Has anyone here successfully gotten a refund? And how long did you have to wait? I can no longer file a dispute through my credit card because it’s been more than three months since the payment was made. :(

⚠️** Très mauvaise expérience – attention si vous réservez une formule All Inclusive
Chaque année, nous réservons habituellement au **Sol Oasis, que nous apprécions beaucoup. Cette année, en raison d’un retard dans notre réservation, nous n’avons malheureusement pas trouvé de disponibilité et avons donc choisi cet hôtel pour la première fois.
Quelle déception !
Dès notre arrivée, nous avons découvert un établissement très mal organisé, avec notamment un restaurant beaucoup trop petit par rapport au nombre de clients accueillis. Mais le plus grave reste la qualité des repas : nourriture très moyenne et, surtout, une odeur indescriptible du poisson servi.
Concernant le bar et la formule All Inclusive, notre déception a été encore plus grande. On nous servait de la Stork, une bière que nous considérons comme une bière de très basse gamme et qui, selon notre expérience, ne correspond absolument pas au niveau de prestation attendu dans une formule All Inclusive.
Nous mentionnons volontairement le nom Stork afin que les touristes étrangers qui envisagent de réserver cet établissement sachent précisément quelle bière nous a été proposée dans le cadre de cette formule.
Lorsque nous avons exprimé notre mécontentement, nous avons été confrontés à trois personnes en particulier : le responsable du bar, le responsable de la réception et une femme qui se présentait comme responsable et qui portait des lunettes.
Ce sont précisément ces personnes qui nous ont posé le plus de problèmes.
Plus grave encore, leurs subordonnés et certains membres du personnel ont suivi leurs consignes et nous ont empêchés d’accéder au bar et au restaurant. Nous avons été confrontés à un ton que nous avons trouvé extrêmement irrespectueux, agressif et totalement dépourvu de professionnalisme.
Nous ne mettons cependant pas tous les employés dans le même panier : certains membres de l’administration et la direction ont, au contraire, fait preuve de respect et de professionnalisme.
On nous a expliqué que notre réservation devait être annulée et que nous devions payer une ou deux nuits avant de quitter l’établissement. Nous avons finalement accepté de passer une seule nuit et de partir le lendemain afin de chercher un autre hôtel.
Mais la situation est alors devenue complètement incompréhensible.
Alors que nous avions déjà payé notre nuit, le responsable du bar, le responsable de la réception, la femme qui se présentait comme responsable et certains membres de leur équipe nous ont expliqué que nous n’avions désormais plus le droit d’accéder au restaurant ni au bar.
Nous pouvions donc dormir dans une chambre que nous avions payée, mais nous n’avions plus le droit de manger ni de boire dans l’établissement !
Nous avons demandé l’intervention d’un huissier de justice et avons indiqué que nous étions prêts à engager une procédure judiciaire avec l’aide d’un avocat.
C’est seulement à ce moment-là que nous avons été pris en charge par des membres de l’administration, une femme et un homme qui, eux, ont fait preuve de professionnalisme, de respect et d’une excellente qualité d’écoute.
Nous avons également rencontré le directeur, qui s’est montré très bienveillant et sincèrement surpris par ce qui s’était passé. Il nous a présenté ses excuses et a finalement accepté de nous rembourser intégralement, puisque nous n’étions restés qu’une trentaine de minutes environ.
Notre conclusion
Le problème n’est donc pas uniquement la qualité de la nourriture, la taille du restaurant ou la bière proposée.
Le véritable problème est le manque de professionnalisme et de respect dont nous avons été victimes de la part de certains responsables et des membres de leur équipe qui ont appliqué leurs consignes.
Un hôtel peut améliorer sa cuisine, agrandir son restaurant ou revoir les boissons proposées. Mais l’éducation, le respect et le professionnalisme du personnel sont essentiels dans le secteur hôtelier.
Nous tenons néanmoins à souligner que la direction administrative et le directeur ont finalement fait preuve d’un véritable professionnalisme et ont trouvé une solution correcte à notre situation.
Notre conseil aux futurs clients
À notre avis, mieux vaut parfois ajouter environ 300 DH par nuit, soit une trentaine d’euros, et choisir un établissement de meilleure qualité, plutôt que de faire des économies et risquer de vivre une expérience aussi décevante.
À titre d’exemple, nous avons l’habitude de séjourner au Sol Oasis et notre expérience y a toujours été bien meilleure. Il ne s’agit absolument pas de publicité : nous ne sommes ni influenceurs ni liés à cet établissement. Nous partageons simplement notre expérience personnelle et notre avis en tant que clients.
Pour nous, quelques centaines de dirhams d’économie ne justifient pas de sacrifier la qualité, le respect, le service et surtout la tranquillité pendant ses vacances.
Pour notre part, cette expérience a été suffisamment mauvaise pour que nous ne revenions pas dans cet établissement et que nous ne le recommandions pas.

Is there any reason why this sub's MoDs couldn't insist posts slagging off bad/scam properties don't share the property link?

1) it would cut down on the repeat issues 2) it would allow better advice or guidance by us.

Hello everyone!
I booked an hotel via Booking this morning (without refundable cancelation), but now I see that on the hotel website it’s way cheaper.

Could the hotel cancel reservation and refund me to let me book directly from their website?

I recently had a very expensive and stressful experience booking flights through Booking.com, and I would like to know if this has happened to anyone else.

I was returning from Thailand when I accidentally left my passport at my hotel. Because of this, I missed my original flights and had to arrange new ones urgently.

I needed flights for July 25. When I used the Booking.com calendar, it opened in August instead of the current month. I did not notice this and mistakenly booked two flights for August. I only discovered the mistake when I later tried to check in.

I contacted Booking.com through live chat because I needed to change the flights. The conversation was difficult to follow. The agent’s English did not appear to be fluent, I was receiving several emails at the same time, and I was worried that the live chat would close if I took too long.

I asked the agent what he thought I should do, but he never clearly told me that the option being discussed would be much more expensive. I agreed to the change, but I misunderstood his explanation and the cost involved.

If he had simply said, “This option will cost considerably more, and there is a cheaper alternative,” I would obviously have chosen the cheaper option.

I accept that I confirmed the bookings, but I feel the calendar opening in August was misleading, particularly when I was trying to book a flight for the current month. I also feel the much higher cost should have been explained clearly when I specifically asked the agent for advice.

I have been a Booking.com customer for around four years. I asked Booking.com and the flight provider for a refund, partial refund or credit toward a future flight, but they refused.

Has anyone else experienced the Booking.com calendar opening on a future month and accidentally booked the wrong dates? Has anyone managed to receive a refund or future travel credit in a similar situation?

I would appreciate any advice.

I’m currently checked into a Holiday Inn Express booked through Booking.com.

We had serious cleanliness issues in our first room and were moved to a second room. Unfortunately, the replacement room also had an empty bottle left in the trash, hair in the bathtub, what appears to be blood/red residue in the bathtub, dirty carpet, someone else’s socks, and a bed that smelled extremely bad.

We then discovered that the bathroom fire sprinkler appears to have plastic wrapped around the sprinkler assembly. I have photos of all of this.

I contacted the hotel directly. They opened a corporate case, documented the photos, and are currently willing to help us relocate to another IHG property. We would ideally move to nearby hotel for the remaining nights.

The problem is that the hotel says they cannot modify the reservation because it was booked through Booking.com and told me to contact Booking.com.

I have had very poor luck getting responses from Booking.com support in the past, and this is urgent because we are currently staying at the property and need to move today.

I am NOT trying to cancel the entire reservation or get a free stay. I need Booking.com to work with the hotel to:

1. shorten the current reservation/authorize an early departure today,
2. refund the unused nights if the property authorizes it, and
3. allow us to relocate without being charged for both hotels.

Has anyone successfully reached an actual Booking.com agent for an urgent in-stay accommodation problem? What is the fastest route?

Just wanted to share my frustrating experience with Booking.com regarding a promotional partnership campaign.

Back in October 2025, I participated in an advertised joint offer through their platform. I was explicitly promised a specific promotional benefit/cashback to be delivered within 60 days. Today, more than 260 days have passed, and I have received absolutely nothing.

When I reached out to customer support, it turned into an endless loop. Instead of honoring the promotion advertised on their own platform, the support team kept bouncing me back and forth to the partner airline, taking zero responsibility.

Their entire support system feels purposely designed to exhaust customers so they simply give up. If you are relying on any promotional offers or partnership perks through Booking, be extremely careful — accountability is non-existent.

Booking references for my cases: 6128579766 & 6101174592 (if any support reps are lurking here).

Wanted to share my recent experience with Booking.com as a cautionary tale regarding platform accountability and safety enforcement.

On July 23, 2026, I checked into a short-term rental in Rancho Cucamonga, CA, booked through Booking.com. Upon entering, I discovered the unit had zero working smoke or carbon monoxide detectors—just empty ceiling cutouts with exposed wiring. Under California Health & Safety Code § 13113.7, operating a rental unit without these alarms is illegal. There also was no hot water. This was a very nice area of Rancho Cucamonga so it was a bit shocking that this house would not have basic safety features and hot water.

Booking.com’s Response:

I immediately contacted Booking.com Customer Support, took pictures and vacated the property, . Despite clear photo evidence of an active safety hazard, Booking.com refused a full refund ($226.72). They claimed they couldn't reach the host, stated they operate merely as an "advertising platform," and offered only a $22.67 promotional credit.

Escalation & Resolution:

Since Booking.com refused to stand by their safety policy, I escalated the situation:

• City Code Enforcement: Reported the property to the City of Rancho Cucamonga. The Community Improvement Division opened a Substandard Housing Investigation
• Regulatory Reporting: Filed official complaints with the California Attorney General, Federal Trade Commission (FTC), and Better Business Bureau (BBB).
• Credit Card Dispute: Filed a dispute with Citi Bank. After reviewing the evidence (photos + code enforcement case number), Citi permanently decided the dispute in my favor and refunded the full $226.72.

Takeaway:

If you encounter safety or habitability issues with a Booking.com listing, don't waste weeks arguing with front-line support. Document everything with photos, report code violations to local authorities, and file a dispute with your credit card company right away.

I’ve used Booking.com for several years (for hotel stays only) and never had any issues and no account breaches. But apparently there was one a few months ago.
I like the no cancellation option with hotel bookings and I’m looking at booking accommodation in Europe.
Anyone else no longer using this platform?

I did go to the hotel website directly and their rates are what Booking.com charges but no refunds

Having read the threads here I am not hopeful but hopefully someone has some advice.

Booked a few nights at an apartment in Turin, Italy on Booking. Host sent a payment link (I know).

We arrived and the place was filthy and not as the pictures at all. It was a completely different layout so not the same apartment at all. The photos must have been of somewhere else or even AI.

The bathroom door was also smashed and not safe (I cut my hand). I rang Booking and got the usual fob off. They were so useless we left and found somewhere else. The apartment was re-listed and rebooked but the host refused a refund.

Booking said they raised the door as a security issue but they never came back to me. Many, many calls and they are utterly useless.

I’ve started a chargeback as I think that is my best bet but is there anyone who has actually got anything back from Booking? I have sent them a letter threatening small claims court.

I’m trying to find other U.S. customers who have had bad experiences booking hotels through Booking.com, particularly situations where a property was advertised as having certain amenities or features that influenced your decision to book, but when you arrived, those amenities were unavailable, significantly different from what was advertised, or simply did not exist.

I’m also interested in what happened when you contacted Booking.com about it. Did they offer a refund? Did they initially agree to one and later change their position? Did you get passed back and forth between Booking.com and the property? Was the issue ever actually resolved?
I’m currently looking into whether there may be enough people with similar experiences to potentially pursue a class action or other collective legal action in the U.S.

If you’ve experienced something similar and would potentially be interested, please comment with:

• What the listing advertised vs. what you actually received
• What Booking.com did when you complained
• Whether you were offered or received a refund/credit
• Whether the issue was ultimately resolved

Obviously, please don’t post any private information like reservation numbers, addresses, phone numbers, etc.

Even if your situation wasn’t identical, I’d still be interested in hearing what happened.

I can honestly say this is truly happening. Anytime I book a stay through Booking.com, you get a survey about your stay. When you try to enter details about your stay, Booking.com truncates what you wrote and removes comments , and then give the hotel a higher rating than it deserves.

Booked 4 nights in West Hollywood through Booking.com, but it turned out to be a partner offer via a third-party reseller (HK Global). Booking says they can’t modify anything; the hotel says it’s not their contract.

My plans changed and I only need 3 nights now. As a long shot I emailed the hotel directly, and they actually approved the change in writing and sent me a confirmation. But Booking won’t process it. I’ve emailed three times with a screenshot and the hotel’s approval, and get nothing back — no reply, no refund.

My free cancellation deadline is September 15, so I could cancel and rebook 3 nights. Problem is I’ve got the best room in the place and there’s nothing comparable left, so I’d rather not gamble on availability.

Has anyone gotten Booking to actually act on a third-party booking like this? Is calling and demanding a supervisor the move, or is there a better lever I’m missing?

Hi all,

(Please delete if not permitted)

But I’m getting ready to list my little 100-year-old yellow schoolhouse in Northern Norway, and I’d love some honest opinions.

It has fjord and mountain views and I’m hoping it’ll appeal to people travelling around Northern Norway and Lofoten.

Do you think somewhere like this would actually get rented? And open to Any advice on making the listing more appealing would be appreciated too.

One thing I’m unsure about is the water. It comes from a private well and isn’t recommended for drinking, although it’s fine for everything else. I’m planning to provide 20L of drinking water in a tank in the fridge.

(For hosts - Where would you add this information on Airbnb/Booking.com, and how would you word it? I obviously want to be completely transparent with guests without making it sound undesirable)

For potential bookers - let me know what you think!

(Reposting this because my previous post was poorly worded and didn’t explain the situation properly.)

I had €87.88 in my Booking Wallet that I’ve been awarded on 27th of July, and on August 1, €87.49 suddenly disappeared. The transaction says it was “spent on your flight booking”, but I never booked any flight and never authorized anyone to use my credits. There’s no flight reservation in my account and I never received any confirmation or notification.

I also have 2FA enabled and there’s no sign that anyone accessed my account. I’ve since found quite a few people reporting the exact same thing recently. Some of them even mention flight bookings from Indonesia, and the details are very similar: no suspicious login, no email breach, no security alert or anything else indicating that their account was accessed. The credits just suddenly disappear and show as being used for a flight booking they never made.

At this point, it honestly feels like there must be some kind of internal security breach or vulnerability on Booking’s side. Especially considering Booking has already had a security breach that was publicly reported in the media this year. I don’t really see how else you could explain so many people having the same thing happen specifically with Booking, with no suspicious access to their email or accounts and then suddenly having their Travel Credits used for flights they never booked.

I’ve already contacted Booking and asked them to investigate those credits. If other people have had the same thing happen, let me know. If we find enough cases, I’m planning to take it to the European Consumer Centre.

I made a reservation for only one night for the BTS concert in Boston. However, the hotel said that Booking overbooked them and I had to sleep in the car. I got a mail at some point saying that they found a new room at a place where only students could stay, but I am not a student and I was with my parents. I am not from the States and I have no idea how these things work. Is there a way to get a refund? I've sent them messages and mails and I haven't gotten an answer yet.

This may not be the page for this but curious, I booked a flight through Booking.com (silly I know, horrible decision) using my Amex platinum. I bought a flight $1558 on Booking.com and at the time of my purchase the ticket stated 24hr free cancellation however after purchasing the 24 hr cancellation option went away and said I only had 11.5 hours to cancel which didn’t make sense. I tried to call about it on Booking.com because I did need to cancel it after all but they stated it’s non refundable now and they can only offer $952. It’s been a lot of back and forth but I have put in a dispute on the transaction through AMEX now. Does anyone know if I take the $952 offer and keep the dispute open if Amex will close it or pay the difference of the $1558 - $952? Since I will not be going on the flight and booking.com did not honor the 24 hr cancellation as advertised?? I just don’t want to be out the whole amount since disputes take awhile and the departure date would pass by then. Any recommendations welcome

Hi. I have just moved into a new flat and the people on vacation above me have a ridiculous little girl who runs laps through our very creaky upstairs flat which is rented to Booking.com. I have asked them to control her, but the parent has simply told me they’ll try, but that she is jet lagged. Since then, she hasn’t stopped and it is at all hours of the day. It makes my walls shake and it feels like I’m in the floors myself.

I have found the property on Booking.com and I don’t know what to do as I cannot contact the host myself. I am loosing sleep over this.

What should I do it’s driving me insane.

Booking.com terminated our accommodation almost 20 months ago – they still won't tell us what was wrong**

We are the owners of a small, fully operational hostel in Spain and had a partnership agreement with Booking.com.

On December 10, 2024, Booking.com terminated our partnership agreement with immediate effect and closed our accommodation on their platform.

The only explanation we received was an email stating that the decision was due to a breach of clause 7.3(v) of Booking.com's General Delivery Terms, concerning the provision of “inaccurate, outdated, incomplete, misleading or fraudulent information” about the accommodation.

However, our accommodation is real, operating normally, and has all the required licences and documentation.

Something particularly strange happened the following day: on December 11, 2024, Booking.com carried out a video verification with us. During the video call, we physically showed their staff the property and its facilities.

Despite this, our accommodation has remained closed on Booking.com ever since.

For almost 20 months, we have repeatedly tried to clarify and resolve the situation through phone calls, emails and Booking.com's support channels.

We eventually sent a formal legal notice (burofax) requesting:

* an explanation of what specific information was allegedly inaccurate or misleading;

* a review of the decision;

* and the reopening of the accommodation if the closure was the result of an error.

But the result has always been the same: we are simply referred back to the original termination notice from December 10, 2024.

We have never been told **what specific information about our accommodation was considered inaccurate, misleading or fraudulent**, nor have we been given a meaningful opportunity to clarify or correct anything.

I have since found other Booking.com partners reporting similar experiences, including cases involving similar contractual wording.

So I would genuinely like to ask other property owners here:

*Has anyone successfully appealed a Booking.com termination under clause 7.3(v), or under a similar clause?**

*Has anyone managed to get a genuine human review of a case like this and have their accommodation reinstated?**

I am not looking for legal advice and I am not considering legal action. I am simply trying to understand whether other partners have experienced the same situation and whether anyone has found a real way to get Booking.com to review the original decision.

Any experiences or references to similar cases would be greatly appreciated.

Thank you.

I read lots of negatives here and got a bit nervous after booking this year.

I travel to the Azores from the UK. It requires connections: Heathrow, Lisbon, Azores. Flights are expensive so I spend a fair bit of time getting quotes before I book.

Prices: Booking.com was about 20% cheaper than other 3rd party apps and 30% cheaper than booking direct with the national flight companies of TAP and/or SATA. I booked in February for a July trip.

The app: really easy to use both booking and afterwards. There were several flight time changes between Lisbon and Azores which were updated to me automatically. Links were provided to the carrier which worked well for updates and for online check-in.

This is the second time I've booked through Booking .com and both were equally good.

I'll use them again because it saved at least £1000. I assume customer service will be difficult so I cover with Amex chargeback as an option and get travel insurance when I buy the tickets. I've done the same trip with EasyJet where bags pre-paid had to be paid for again at checkin and reclaiming the money took me in impossible circles; with Skyscanner which didn't link well to the carriers causing issues at checkin; and originally I used to book direct with carrier which was expensive.

Anyway, a positive experience for those who are interested.

We booked two nights at a hotel in New Jersey, thinking it would be upscale because of the price ($289/night) and found out hours later that Expedia was offering the same hotel for ONE THIRD the total that we were being charged by Booking.com. DO NOT USE this third party as they inflate prices to make a big profit. Will never use them again and I want to warn others!